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Troubleshooting continued
Below is a list of indicator lights and common error messages and
possible solutions regarding the use of your Turbo Card.
syMPtoMs
Intermittent connectivity
and/or low throughput
Bell core network or Bell high
speed network does not show
in the status display and/or
the LED indicator on the Turbo
Card glows red
When clicking Connect, the
message "Your connection
attempt to the network failed"
is displayed
The LED indicator on the
Turbo Card is not lit or
flashes red
Before contacting
Bell Client Care
soLUtion
• Relocate the entire computer to a different area.
Coverage maps are available at bell.ca/coverage
• Service may not be available in your location. Relocate
the computer to a different area. Coverage maps are
available at bell.ca/coverage
• The network may be unavailable due to maintenance.
Try the connection again at a later time.
• The Turbo Card may not be inserted properly. Remove
and reinsert the Turbo Card into the card slot.
• Your computer may not have the correct hardware
drivers for the card slot. Remove the Turbo Card,
uninstall the software, and reinstall.
• Service may not be available in your location. Relocate
the computer to a different area. Coverage maps are
available at bell.ca/coverage
• The network may be unavailable due to maintenance.
Try the connection again at a later time.
• The Turbo Card may not be activated. First, remove the
Turbo Card, uninstall the software, and reinstall. If this
does not resolve the problem, contact Bell Client Care.
• The Turbo Card may not be inserted properly. Remove
and firmly reinsert the Turbo Card into the card slot.
• The SIM card may be missing or incorrectly inserted.
Remove the Turbo Card and SIM and carefully reinsert.
• Your computer may not have the correct hardware
drivers for the card slot. Remove the card, uninstall the
software, and reinstall.
• Shut down your computer and remove the Turbo Card.
• Firmly reinsert the Turbo Card into the card slot and
restart the computer.
• If the above actions do not resolve this problem,
contact Bell Client Care.
17
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