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Unlocking a SIM Card
Some SIM cards will be provisioned with a Personal Identification
Number (PIN) which locks user access to the device. When using a
locked SIM card, you may be asked to enter the PIN number.
Service providers frequently limit the number of incorrect PIN entry
attempts. If you fail to enter a correct PIN within the number of
permitted attempts, the SIM card may become blocked. You will see
a warning message on your last attempt.
In the event that the card becomes blocked, you have the ability to
re-enable the PIN mechanism by entering a Personal Unblocking Key
(PUK). You will be prompted to enter a new PIN in combination with
the PUK code to unblock and reset the PIN lock.
iMPoRtant: You will have a limited number of attempts to enter
the correct PUK code. If you fail to enter the correct code within
the allowed number of attempts, it will be necessary to replace
the SIM card.
The PUK code is available through eCare or by calling client care.
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