Warranty Information - Polycom Vortex EF2280 Reference Manual

W I
ARRANTY NFORMATION
What is covered
For how long
What we will do
Limitations
What we ask you
to do
What this
warranty does
not cover
© Polycom, Inc.
Any defect in materials or workmanship.
Two years.
If your Vortex EF2280 product is defective and returned within two years of
the date of purchase, we will repair or, at our option, replace it at no charge
to you.
If we repair your Vortex product, we may use new or reconditioned replace-
ment parts. If we choose to replace your Vortex product, we may replace it
with a new or reconditioned one of the same or similar design. The repair or
replacement is warranted for either (a) 90 days or (b) the remainder of the
original two-year warranty period, whichever is longer.
Polycom shall not be responsible for special, incidental, indirect, or conse-
quential damages resulting from any breach of warranty, or under any other
legal theory, including but not limited to loss of profits, downtime, goodwill,
damage to or replacement of equipment and property, and any cost of recov-
ering, reprogramming, or reproducing any program or data stored in or used
with Vortex products.
Some states do not allow limitations on how long an implied warranty lasts, or
the exclusion of incidental or consequential damages, so the above exclusions
or limitations may not apply to you.
To obtain warranty service for your Vortex product, call us at (800) 765-9266
and we will issue a Return Material Authorization number (RMA#). Use the
original packaging materials to return the product. Follow the instructions for
return specified on the RMA paperwork.
Please be sure to include your RMA#, name, company, address, phone num-
ber, and a description of the problem. After repairing or replacing your Vortex
product, we will ship it to you via a surface carrier of our choice at no cost to
you. If you wish it shipped via a specific carrier at your cost, you must
arrange it when you obtain the RMA#.
Repair or replacement of your Vortex product is your exclusive remedy.
This warranty does not cover defects resulting from accidents, damage while
in transit to our service location, alterations, unauthorized repair, failure to fol-
low instructions, misuse, fire, flood, lightning, acts of God, or use in those
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W I
ARRANTY NFORMATION
V EF2280 Reference Manual
ORTEX