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Frequently asked questions
Unsatisfactory result
Fault
The consistency of
the milk froth is
unsatisfactory.
The grinding of the
coffee beans
sounds louder
than usual.
Espresso or coffee
flows into the cup
too quickly.
Espresso or coffee
flows into the cup
too slowly.
The coffee or
espresso is not hot
enough.
66
Possible cause and solution
The milk temperature is too high. Good milk froth can only
be prepared with cold milk (under 55°F/13 °C).
^ Check the milk temperature in the milk container.
The milk pipework or the air intake hose is clogged.
^ Follow the instructions in chapter "Cleaning clogged milk
pipework".
The coffee bean container has run empty during the
grinding process.
^ Fill the coffee bean container with fresh beans.
There might be pebbles mixed in with the coffee beans.
^ Turn the coffee machine off immediately. Contact
Technical Service.
The grind level is too coarse.
^ Set the grinder control to a finer setting (see "Adjusting the
grinder setting").
The grind level is too fine.
^ Set the grinder control to a coarser setting (see "Adjusting
the grinder setting").
The cup has not been pre-heated.
The brewing temperature is set too low.
^ Set a higher brew temperature (see "Brewing
temperature").
The brew unit filters are blocked.
^ Remove the brew unit and clean it by hand (see "Brew
unit" ).
^ Degrease the brew unit (see "Brew unit").
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