Picking Up A Call On Hold; Parking Calls; Transferring A Call - Grandstream Networks GXP2160 Basic Instructions

Placing a call on hold to answer an incoming call
1. When you're on the first call, the second Line key will blink Red. To answer the second call, press the
blinking red Line key.
2. This will automatically put the first call on hold.
3. To switch between the lines, just press the appropriate Line Key. (There is no need to put the calls on hold
as this is done automatically).
4. To drop one of the calls, be on that line and press the End Call soft key or hang up.

Picking up a call on hold

1. Press the Line button that is blinking where the call is on hold.
2. Or Press the Pickup soft key to pick up the last call you placed on hold.

Parking calls

It is best to use the Park orbits when placing a call on hold for someone else.
1. While on the call, press the Park key.
2. The status of orbits 701, 702, and 703 are usually displayed on every phone.
3. One of the Park Orbit buttons will then light up, indicating where the call is Parked. .
4. To retrieve the parked call, press the red Park 70X button.
5. If the call is on Park orbit 704 or higher, the user will then have to manually dial 7XX number to retrieve the
call.
Picking up a Call that is Ringing on another phone
1. Dial the digits 99
2. Pick up the handset or press the speaker button. You have now picked up that call.

Transferring a call

Supervised Transfer
1. While on the call, press the Transfer key .
2. Enter the extension number or outside number.
3. Press the # (pound) key.
4. Wait for the person to answer and announce the call.
5. If they want it, press the Transfer key again and hang up.
6. If the person does not want the call or does not answer, press the Split soft key.
7. Press the End soft key to end the call.
8. Press the blinking Line key which still has the original caller on hold to get the caller back.
Supervised Transfer Using a Programmable Key as the Destination
1. While on the call, press the Transfer key
2. Press the programmable DSS/BLF button of the person to whom you wish to transfer the call.
3. Announce the call.
4. If they want it, press the Transfer key again and hang up.
5. If the person does not want the call or does not answer, press the Split soft key.
6. Press the End soft key to end the call.
7. Press the blinking Line key which still has the original caller on hold to get the caller back.
Unsupervised Transfer
1. While on the call, press the Transfer key.
2. Enter the extension number, press the Transfer key again and then hang up.
3. The user still has the option to take or reject the call once it is transferred to them.
Transferring a call directly to voicemail
1. While on the call, press the Transfer key.
2. Press * and the extension number.
3. Press the Transfer key again and the call is directly routed to the user's voicemail.
Basic Instructions for Your Grandstream GXP2160 Phone
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