FREQUENTLY ASKED QUESTIONS
My unit will not turn on.
The air purifier has safety features to ensure that the unit is ready for operation. Check to make sure
both HEPA-type filters are installed flush to the air purifier. Check to make sure the rear cover is
installed flush with the unit and is locked.
My Air Purifier is making noise and the air output is less. What's wrong?
The HEPA-type filter in your air purifier was shipped with a plastic bag over it to ensure purity. Make
sure the plastic bag has been removed before use.
The filters may be dirty. High amounts of contaminates can block the pores in the filter and stop the air
from moving through it. Replace the filter with the PetClean Air replacement filter P.
How long should I run my Air Purifier?
For best results, you should operate your Air Purifier 24 hours a day. This unit will be more effective
when doors and windows are closed.
Can I wash my HEPA-Type filter?
No. Washing the HEPA-Type filter will destroy it.
How does the electronic filter check work?
The filter check LED will change from green to red when it is time to clean the filters after 3 months of
continuous operation of the air purifier.
For more troubleshooting tips, visit our website at: www.kaz.com or call 1-800-477-0457.
ACCESSORIES AND REPLACEMENT FILTER
To order replacement filters, visit Home Depot's website at: www.homedepot.com or visit the Home Depot
store near you.
The replacement filter pack for this unit is PetCleanAir™ filter pack P or model HRF-CP2.
One filter pack will last approximately 6 months.
Mail questions or comments to:
Consumer Relations Dept.
250 Turnpike Road
Southborough, MA 01772
NOTE: IF YOU EXPERIENCE A PROBLEM, PLEASE CONTACT CONSUMER RELATIONS FIRST AT 1-800-
477-0457 OR SEE YOUR WARRANTY. DO NOT RETURN TO THE ORIGINAL PLACE OF PURCHASE. DO
NOT ATTEMPT TO PRY OPEN THE AREA OF THE AIR PURIFIER WHERE THE MOTOR IS LOCATED, DOING
SO MAY VOID YOUR WARRANTY AND CAUSE DAMAGE TO THE AIR PURIFIER OR PERSONAL INJURY.
PLEASE FOLLOW THE OPERATING INSTRUCTIONS CLOSELY.
Call us toll-free at: 1-800-477-0457
Or visit our website at: www.kaz.com
Please be sure to specify a model number.