Basic Troubleshooting For Synchronization Problems; Other Things To Try - Psion Teklogix Psion User Manual

Chapter 9: Troubleshooting And Tips

Basic Troubleshooting For Synchronization Problems

The majority of synchronization problems are caused by setting up a synchroniza-
tion incorrectly. Please make sure you have read the appropriate sections in
Chapter 6: "Connecting netpad To A PC" first. These explain the correct way to set
up a synchronization.

9.3.1 Basic Troubleshooting For Synchronization Problems

Some common causes of sychronization errors include incorrect settings, and
e-mail issues.
Incorrect settings can result from the wrong program being associated with a partic-
ular synchronization event. If you have Outlook installed on your PC, ActiveSync
will most likely automatically assume that Tasks, E-mails, etc., should all be associ-
ated with Outlook. Verify that the programs you are using are associated with the
type of synchronization you require.
E-mail issues usually stem from conflicts in address books, and conflicting settings
in ActiveSync itself. To verify that e-mails get synchronized to and from the netpad
correctly, verify that the e-mail addresses in the netpad outbox are valid. ActiveSync
will provide some error text on synchronization to help you detect such problems.
Conflicting settings in ActiveSync can result in e-mails being transferred as headers
only, or without attachments. Check the settings for the ActiveSync service in Inbox
on the netpad to resolve this issue.

9.3.2 Other Things To Try

1. Delete and recreate your partnership in ActiveSync.
When ActiveSync connects to a machine using a partnership for the
first time, it uses the name "WindowsCE". Every subsequent partner-
ship created after the first asks you to enter a name for that machine.
Partnerships register details about your netpad on your PC. Sometimes
this information can become corrupt.
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Psion Teklogix netpad Windows CE .NET 4.2 User Manual