Appendix; Troubleshooting - Samsung 650 User Manual

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Appendix
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Troubleshooting
Before contacting the Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact
your local dealer.
Problem Possible Solution
Poor picture quality. Try another channel.
Adjust the antenna.
Check all wire connections.
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Poor sound quality.
Try another channel.
Adjust the
.a~ten~~:._
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No picture or sound. Try another channel.
Press the SOURCE button.
Make sure the TV is plugged in.
Check the antenna connections.
Make sure the
~MUTE
button is off.
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No sound or sound is too low at
First, check the volume of units connected to your TV (digital broadcasting receiver, DVD,
maximum volume. c~bl~bro~d~~~ting receiv~~_""s:_~~ ~!~J:!hen, ~dl~~t~~!"" vol~!'Jl~_~ccordi"_~Iy:
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Picture rolls vertically.
Check all connections.
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The TV operates erratically.
~nplug~eJ:{
__for_30 seconds, then try
~eratin.Q.J! aga~_.
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The TV won't tum on. Make sure the wall outlet is
w.orkin~__"__
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Remote control malfunctions Replace the remote control batteries.
Clean the upper edge of the remote control (transmission window).
Check the battery terminals_
Press the TV button to put your remote control in the TV mode.
Make sure the remote has batteries.
Check that the "+" and "_" ends of the batteries are inserted correctly_
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Digital broadcasting screen Please check the digital signal strength and antenna input
problem.
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The image is too light or too dark. Adjust the Brightness and Contrast
Adjust the Fine tuning.
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The image is too large or too small. Adjust the _~!z_e_
settings.
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The visual qualities of digital The visual qualities of digital channels may vary depending on the original production method
channels vary. (analog or digital)-
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If the original production method is digital: High visual quality.
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If the original production method is analog: The digital program displayed on the screen is
originally an analog program which has been converted to digital.
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Screen is black and power On your computer; check the Power and Signal Cable_
indicator
The TV is using its power management system.
light blinks steadily. Move the computer's mouse or press any key on the keyboard.
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On your equipment check (STB, DVD, etc) ; Power and Signal Cable.
The TV is using its power management system.
Press the SOURCE button on the panel or remote control.
Turn the TV off and on.
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Although the TV caption shows The HD(High Definition) caption that appears when switching channels or when pressing the
HD, the visual quality is not Information button on the remote control means the selected channel is a digital channel. If
satisfactory.
the broadcasting station converts an analog signal into digital and transmits the signal, the
visual quality may not be perfect.
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A distorted picture appears in the
If Screen Fit is selected in some external devices, a distorted picture may appear in the
corner of the screen. corner of the screen. This symptom is caused by external devices, not the TV.
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A strange sound is heard.
This is caused by minor systems operation and is not a defect.
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Pixels are visible on the screen. There may be few bright or dark pixels on the screen. These pixels will have no impact on the
performanc~ of the_ product.
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The "Resets all settings to the This appears when you press and hold the EXIT button for a while. The product settings are
default values" message appears. reset to the factory defaults.
The PDP uses a panel consisting of 2,360,OOO(HD-level) to 6,221 ,OOO(FHD-level) pixels which require sophisticated technology to
produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of
the product.