Table of Contents
Advertisement
V3682
1.2
Motorola Service Policy for V3682 in warranty
1.2.1
Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage,
misuse, and retailers extended warranties will not be supported under warranty. Non warranty repairs
will be available at agreed fixed repair prices. Refer to the latest version of CSB 235 for details.
Proof of purchase will be required to validate warranty claims.
1.2.2
Out of Box Failure Policy
Refer to the latest version of CSB 270 for the definition of Out of Box Failures, and for
specific instructions.
1.2.3
Product Support
Customers original units will be repaired but not refurbished as standard. Level I shops may replace
accessories and Level I parts; Level II shops may replace non-soldered parts; Level III shops may
perform some board level repairs. The U.S. National Service Center makes all repairs.
1.2.4
Customer Support:
Consumers should call 1 - 800 331 - 6456. Motorola Warranty Authorized Service Centers
should call 1 - 877 777 - 7520 55# for access to Technical Support.
1.2.5
Replacement Parts Ordering
Only shops authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts
should be placed with the Accessories and Aftermarket Division (AAD) of Motorola. Refer to the
latest version of CSB 260 for details.
vi
of 46
European Customer Services
Advertisement
Table of Contents
