Sindoh M402 Series User Manual
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Sindoh M402 Series User Manual

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M402/M403 Series

User Manual

The product warranty is attached to the user manual.
Read the User Manual before operating the product,
and keep the manual at a convenient place near the product.

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Summary of Contents for Sindoh M402 Series

  • Page 1: User Manual

    M402/M403 Series User Manual The product warranty is attached to the user manual. Read the User Manual before operating the product, and keep the manual at a convenient place near the product.

  • Page 2: Safety Instructions

    Safety Instructions Be sure to oBserve the following instructions when using the device. warning : failure to observe the instructions may lead to death or serious injury. Directly plug the power cord in the receptacle on the wall. Do not use extension cord. If the power cable or plug is worn or damaged, pull out the power plug.
  • Page 3 Before Use Really thank you for purchasing our product. In this user manual, it contains how to use the device correctly and how to repair the devivice simply are described in details to maintain the product in optimal state at all times andcontribute to the rationalization and effciency of the office work of your company.

  • Page 4: Table Of Contents

    Contents Before Use 1. Introduction - - ------------------------------------------ --1 2. How to Read this User Manual ------------------------------- -2 Symbols ---------------------------------- 2 3. Safety Information --------------------------------------- -3 4. Notice - ---------------------------------------------- -5 5. Precautions ------------------------------------------- -8 Install the device ----------------------------- 8 M402/M403 Series ---------------------------- 8 Move the device ------------------------------ 9 6.
  • Page 5 Scanner ---------------------------------- 1-3 Scanning from the PC -------------------------- 1-3 Scan from the Device Body ----------------------- 1-3 Printer ----------------------------------- 1-3 Printing from the PC --------------------------- 1-3 Printing from the USB Memory---------------------- 1-4 Fax ------------------------------------- 1-4 Basic Fax ---------------------------------- 1-4 Advanced Fax ------------------------------- 1-4 3.
  • Page 6 10. Original - --------------------------------------------- -1-24 Supported Original Type ------------------------- 1-23 ADF ------------------------------------- 1-23 Exposure Glass ------------------------------ 1-23 11. Original Placing ----------------------------------------- -1-24 Placing the Original on the ADF --------------------- 1-24 Placing the Document on the Exposure Glass ------------- 1-26 12. Installation of the Optional Tray 2 ----------------------------- -1-27 Installation of the Device on the Tray 2 ----------------- 1-28 13.
  • Page 7 19. Installation and Operation Information -------------------------- -1-39 Driver CD and Manual -------------------------- 1-39 Quick Guide and Manual ------------------------- 1-39 Website - ---------------------------------- 1-39 Chapter 2. Copy 1. Copy ------------------------------------------------ -2-2 Basic Operation ------------------------------- 2-2 Copy Setting Table ---------------------------- 2-2 Detailed Description of Copy Settings ----------------- 2-3 Changing Basic Copy Settings --------------------- 2-5 2. Basic Copy -------------------------------------------- -2-6 Paper/Original Size Selection ------------------------- 2-6 Copy Mode and Density ------------------------- 2-7 Darkness/Brightness/Contrast/Background Remove --------- 2-7 Reduction/Enlargement Setting --------------------- 2-8...
  • Page 8 Chapter 3. Scanner, Printer and Fax 1. Driver Installation ---------------------------------------- -3-2 Update of Options Available for the MFP Driver ------------ 3-2 For Windows Users ---------------------------- 3-2 2. Scan with the PC ---------------------------------------- -3-4 Scan with the PC ----------------------------- 3-4 3. DLT Document Scan - - ------------------------------------ -3-8 Preparation for DLT Document Scan ------------------ 3-8 4.
  • Page 9 Advanced Tab ------------------------------- 3-25 Print Quality Tab ------------------------------ 3-33 7. Print with the USB Memory ---------------------------------- -3-36 Preparation for Print with the USB Memory --------------- 3-36 8. Basic Fax --------------------------------------------- -3-37 Default Setting Change -------------------------- 3-37 Basic Operation ------------------------------ 3-37 9.
  • Page 10 4. Scan ------------------------------------------------ 4-8 Setting ----------------------------------- 4-8 Scan Setting Table ---------------------------- 4-8 Detailed Description of Scan Settings ----------------- 4-9 5. Print Settings - ----------------------------------------- 4-10 Setting ----------------------------------- 4-10 Print Setting Table----------------------------- 4-10 Detailed Description of Print Settings ------------------ 4-10 6. General Settings - --------------------------------------- 4-11 General Setting Table --------------------------- 4-11 Detailed Description of General Settings ---------------- 4-11 Reset to Factory Settings------------------------- 4-11...
  • Page 11 Detailed Description of Pending Fax Jobs --------------- 4-18 Speed Dial Saving and Editing - --------------------- 4-18 Address Book ------------------------------- 4-19 Receiver’ s Number Saving and Editing - ---------------- 4-19 Detailed Description of Group Dial ------------------- 4-20 Detailed Description of Tx Settings ------------------- 4-20 Tx Settings Table ----------------------------- 4-20 -------------------------------- 4-21 Original Size Resolution --------------------------------- 4-21 Image Type -------------------------------- 4-21 Lighter/Darker ------------------------------- 4-22 Dial Prefix --------------------------------- 4-22 Auto. Redial -------------------------------- 4-23 TTI ------------------------------------- 4-23 Confidential Tx ------------------------------ 4-24 Memory FB Timeout --------------------------- 4-24 Onhook FB Timeout --------------------------- 4-24 Rx Settings -------------------------------- 4-25...
  • Page 12 Wireless Network Setting ------------------------- 4-35 Wireless Network Connection ---------------------- 4-35 IP Address Setting ---------------------------- 4-38 9. Device Remote Monitor/Control ------------------------------ 4-40 How to Use Device Monitor ----------------------- 4-40 Auto Email Alert ------------------------------ 4-43 Chapter 5. Maintenance and Troubleshooting 1. Maintenance of Consumables - ------------------------------ -5-2 Status of Consumables - ------------------------- 5-2 2. MFP Maintenance - -------------------------------------- 5-3 Saving Consumables --------------------------- 5-3 Ordering Consumables -------------------------- 5-3 Cartridge Ordering ---------------------------- 5-3 Cartridge Storaging ---------------------------- 5-4 3. Consumables Change - - ----------------------------------- 5-5...
  • Page 13 Printer Area Cleaning --------------------------- 5-18 5. Understanding of Messages -------------------------------- 5-19 6. Paper Jam Removal - - ------------------------------------ 5-23 Paper Jam --------------------------------- 5-23 Paper Jam Location Indicated by the Error Code ----------- 5-27 7. Paper Jam Removal -------------------------------------- 5-28 Paper Jam Location Indicated by the Error Code ----------- 5-28 104/105 Paper Jam (Under the Cartridge) --------------- 5-29 106 Paper Jam (Back Feeder Cover) ------------------ 5-30 Removal of The jammed paper Visible From The Flatbed - ------ 5-30 Removal of the jammed paper Invisible From The Flatbed ------ 5-31 107 Paper Jam (Under the Device, 2-Sided Paper Jam) ------- 5-32 101 Paper Jam (Tray 1) - ------------------------- 5-33 102 Paper Jam (Tray 2) - ------------------------- 5-34 103 Paper Jam (MPT) - -------------------------- 5-35...
  • Page 14 Tray 2 Troubleshooting -------------------------- 5-51 11. When the Problem Is Not Resolved ---------------------------- -5-52 Other Troubleshooting -------------------------- 5-52 Customer Support ----------------------------- 5-52 Chapter 6. Appendix 1. Specifications ------------------------------------------ -6-2 Main Body Specifications ------------------------ 6-2 Copy Specifications - --------------------------- 6-3 Fax Specifications ---------------------------- 6-3 Scanner Specifications -------------------------- 6-3 Printer Specifications --------------------------- 6-4 ADF ------------------------------------- 6-4 Tray 2 (Option) ------------------------------ 6-5 Contents...

  • Page 15: Before Use

    Before Use 1. Introduction The user manual provides detailed explanation and precautions on the operation and usage of the device. Read the manual carefully before operating the device for user safety and convenience. Keep the user manual nearby to find it promptly. Important - The descriptions of the user manual can be modified without a prior notice.

  • Page 16: How To Read This User Manual

    Before Use 2. How to Read this User Manual Symbols The user manual uses following symbols: Warning Important safety instruction is introduced. Not obeying the instruction may cause a serious injury or death. Be sure to read it. Refer to the caution on the safe use of the device. Caution Important safety instruction is introduced.

  • Page 17: Safety Information

    Before Use 3. Safety Information Plug the power cord to the wall outlet which is near the device, which is easily accessible and properly grounded. Do not use or store the device in the wet or humid environment. Caution Danger of Injury - The product uses laser.
  • Page 18 Before Use Caution Danger of Injury - Do not twist or bend the power cord, step on it, or put a heavy object on it. Be careful not to have the power cord stripped off or overloaded. Do not have the power cord get jammed into the gap of an object such as furniture or a wall.

  • Page 19: Notice

    Before Use 4. Notice Noise Level Followings are measured according to ISO 7779 and determined to meet ISO 9296. Some modes may not be available in your device. 1 m average sound pressure (dBA) Printing 49dBA Copying 53dBA Standing by < 30dBA Temperature Operating Temperature 15.6 C~32.2 C...
  • Page 20 Before Use Power Consumption Power Consumption of the Product The below table shows power consumption. Some modes may not be available in your device. Power Consumption Mode Description Printing The device is printing paper with electric input data. < 540W Stand-by The device is standing by.
  • Page 21 Before Use Condensation A dramatic change in ambient temperatures can create small water drops in and out of the device. Remove water drops on the outer surface. To remove water drops inside the device, open the platen or ADF and wait until they disappear. Note - This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 22: Precautions

    Before Use 5. Precautions Follow below instructions along with Safety Information provided when you purchase the device. Install the device Warning - Install the device where good ventilation is provided. Ozone is generated while the device is operating. Though the ozone amount is not dangerous, if the device is used for a long time or a large number of sheets are printed, sufficient ventilation is needed.

  • Page 23: Move The Device

    Before Use Move the device Warning - Before moving the device, be sure to unplug the power cord. Use at least two people to move the device. - Remove the toner cartridge when moving the device. - Hold the bottom of the device when moving the device. Bend your needs enough to protect your spine when lifting the device.

  • Page 24: Handling Consumables

    Before Use 6. Handling Consumables Caution - Do not burn toner or drum cartridges. Remaining toners can cause a large fire or burns. Warning - Do not use force to open toners or other consumables. Do not inhale toner powder and keep it away from your skin.

  • Page 25: Precautions In Using The Device

    Before Use 7. Precautions in Using the Device Plug the power cord to the wall outlet which is near the device, is easily accessible and is properly grounded. Do not use or store the device in the wet or humid environment. Warning The fusing unit and its surroundings are very hot while the device is operating.

  • Page 26: Ventilation

    Before Use 8. Ventilation Warning - Use the device in a place with good ventilation. If the device is used in a place with bad ventilation, this may be harmful for your health. Ventilate regularly. - Do not block vents. Inappropriate cooling may lead to high temperatures inside the device, resulting in malfunction.

  • Page 27: Disposal Of Batteries

    Before Use 9. Disposal of Batteries Warning - Ni-MH batteries are installed for the backup memory. Dispose batteries in an environment- friendly way according to manufacturer’ s instruction. To replace batteries, consult the qualified service technician.

  • Page 29: Chapter 1. Preparation For Using The Device

    M402/M403 Series User Manual Preparation for Using the Device...

  • Page 30: Specifications

    Preparation for Using the Device 1. Specifications Model M402 M403 Printing Rate 34ppm 38ppm Memory 256MB Printing Resolution Enhanced Resolution 1200 Interface 1 USB, 1 Ethernet, Wi-Fi(Option) Emulation PCL5e/6, PS3, SDHAPL Tray 250 sheets Multipurpose Tray 50 sheets Cartridge M402 M403 : 1500 sheets : 1500 sheets...

  • Page 31: Major Functions

    Preparation for Using the Device 2. Major Functions Copy Basic Copy Various originals can be copied into paper with a desirable size. For more information, see 「Basic Copy」 (P. 2-6). Multiple Sheet Copy The scanned original can be copied up to 99 sheets. For more information, see 「Basic Copy」...

  • Page 32: Printing From The Usb Memory

    Preparation for Using the Device Printing from the USB Memory Print image files stored on the USB memory by connecting the USB memory directly to the device. Compatible files are JPG and BMP files. For more information, see 「Print with the USB Memory」 (P. 3-36).

  • Page 33: Device Overview

    Preparation for Using the Device 3. Device Overview The Name and Function of Each Part (Front) Name Description Tray 1 250 sheets of document (Based on 75g/m (20lb) paper) Tray 2 Optional tray for 250 sheets of document (Based on 75g/m (20lb) paper): You should purchase it separately if it is not installed by default.

  • Page 34: The Name And Function Of Each Part (Back)

    Preparation for Using the Device The Name and Function of Each Part (Back) Name Description Vent Release heat from the inside of the device. Telephone Terminal for the telephone line Terminal Telephone Jack Additional telephone connection. Power Switch Switch on or off. Power Connector Connector for the power cord USB Connector...

  • Page 35: The Name And Function Of Each Part (Functional Part)

    Preparation for Using the Device The Name and Function of Each Part (Functional Part) Name Description Scan the document from the ADF. Press the document on the exposure glass. Exposure glass Put the document so that its side to be scanned is facing this glass.

  • Page 36: Control Panel

    Preparation for Using the Device 4. Control Panel A 3 /DLT Lamps The lamp shows the device’ s current status. Lamp Device Status White On, Standing by Error Green Operating Buttons Use buttons to select a menu, start operation and respond to messages when changing the configuration.
  • Page 37 Preparation for Using the Device Button Function Press the 【 】 button to start the current operation. Delete messages (error message) on the display panel. Remove the jammed paper and then retry. Press the 【◀】 or 【▶】 button to go to the next or previous item. Press the 【◀】...
  • Page 38 Preparation for Using the Device Button Function 【DLT】 Press the 【DLT】 button to copy or fax DLT paper according to the current function. By default, while the device is [Ready], press the 【DLT】 button to copy DLT paper. 【FAX】 Press the 【FAX】 to change fax settings. Changed settings are applied only to the selected job.

  • Page 39: Power Switch And Energy Saver Mode

    Preparation for Using the Device 5. Power Switch and Energy Saver Mode Power Switch Before turning on the Power Switch, check that the power cord plug is firmly connected to the re- ceptacle. Press the Power Switch on the right-rear side of the equipment to “ㅡ” position (On). To turn power off, press the Power Switch to “○”...
  • Page 40 Preparation for Using the Device setting is 3 minutes. Pressing the 【 】 button terminates Energy Saver Mode. The user can set up the time according to the work environment. Note - In the Energy Saver Mode, reserved sending and receiving of FAX, printing and scanning operation from a PC can be carried out.

  • Page 41: Unpacking

    Preparation for Using the Device 6. Unpacking Unpack and install the device where good ventilation is provided. To enable the cooling fan to operate properly, do not place anything 3 cm away from the right side of the device. Avoid following locations: A.

  • Page 42: Cartridge Preparation

    Preparation for Using the Device 7. Cartridge Preparation Unpack and install the cartridge according to the following order. Cut the bag to the guideline to open it and pull out the cartridge. Caution - If the unpacked cartridge is exposed to the direct sunray or strong light, it may be damaged. Keep the unpacked cartridge in the shade or cover it with newspaper or other things.
  • Page 43 Preparation for Using the Device Shake the unpacked cartridge so that toner can be evenly distributed. Caution - Be careful not to be tainted with black toner. - Do not touch the green drum at the bottom of the cartridge.

  • Page 44: Cartridge Installation

    Preparation for Using the Device 8. Cartridge Installation Press the button on the left side to open the front cover. Install the cartridge according to the following order. A. Hold the cartridge handle. (The back of your hand is facing downward.) B.

  • Page 45: Print Paper Loading

    Preparation for Using the Device 9. Print Paper Loading The device has trays with a capacity of 300 sheets (tray 1 + multipurpose tray). If the tray 2 is added, capacity is increased to 550 sheets. For more information on capacity, supported size, and supported media, see the below table. Capacity Supported Size Supported Media...
  • Page 46 Preparation for Using the Device Hold both width guide tab and width guide, and then push them to the right. Hold both length guide tab and length guide, and then move them to their maximum position. Length Guide Tab Length Guide Width Guide Tab Width Guide For the legal paper, set the length guide adjustment lever to “Legal”...
  • Page 47 Preparation for Using the Device Important - Do not overload paper in the tray. This may cause jammed paper. Load the paper in a way its print side is facing downward. Load paper to the limit mark. Caution - For label paper, thick paper and other paper smaller than A5, load it to the Thick mark. Hold both width guide tab and width guide, and then push them to the end of paper..

  • Page 48: Load To The Multipurpose Tray

    Preparation for Using the Device Load to the Multipurpose Tray With the multipurpose tray, you can decide paper size and type on your computer, send the print job to the device, and then manually load appropriate paper to print. Also, it can be used as the standard tray for automatic printing. Load paper to the multipurpose tray according to the following order.
  • Page 49 Preparation for Using the Device Push away both width guides wider than paper to be loaded. Width Guide Loosen paper and blow air between paper. Do not fold or wrinkle paper. Load paper with its edge correct. Important - Do not overload the multipurpose tray. This may cause jammed paper. Load the paper at the center of the tray in a way its print side is facing upward.

  • Page 50: Installation Of The Paper Support

    Preparation for Using the Device Installation of the Paper Support The paper support holds paper coming from the device so that it can be accumulated without falling. Unfold the paper support after installing the device.

  • Page 51: Original

    Preparation for Using the Device 10. Original Supported Original Type Copy, Scan and Fax 216 mm X 356 mm (horiz X vert) 140 mm X 148 mm (horiz X vert) Max. Sheets of Copies for One 60 ~ 80 g/m : 35sheets Operation 81 ~ 105 g/m...

  • Page 52: Original Placing

    Preparation for Using the Device 11. Original Placing Placing the Original on the ADF Adjust the guides to the original. Push the original with its scan side facing upward until it stops. Adjust the guides to the original.
  • Page 53 Preparation for Using the Device Note - Below originals are not available for the ADF. Torn original or original with holes Wrinkled or bent original Wet original or original attached due to electrostatic Carbon paper or non-carbon original Texture or metal paper Original with staples, clips or tapes Glued original Glossy or specially coated original...

  • Page 54: Placing The Document On The Exposure Glass

    Preparation for Using the Device Placing the Document on the Exposure Glass Lift the ADF. Lift the ADF more than 20°. If the lifting angle is less than 20°, the original may not be detected. Place the original face-down on the exposure glass with the upper-left corner of the original at the corner indicated by the icon on the scanner.

  • Page 55: Installation Of The Optional Tray 2

    Preparation for Using the Device 12. Installation of the Optional Tray 2 The device supports the optional tray with a capacity of 250 sheets. The optional tray 2 consists of the support and the tray. Warning - To install the optional tray 2 after installing the device, check if the device is switched off, power cord is unplugged and all cables are disconnected.

  • Page 56: Installation Of The Device On The Tray 2

    Preparation for Using the Device Push back the tray until if perfectly fits into the support. Installation of the Device on the Tray 2 Use the handles on both sides of the device to place it. To install the device on the tray 2, follow below instructions. Align the tab, groove and connector of the tray 2 to the device.

  • Page 57: Cable Connection

    Preparation for Using the Device 13. Cable Connection The device can be directly connected to the PC via the USB cable. Caution - While the device is on, do not connect or disconnect any communication ports. USB Cable Connection The device can be connected via the USB cable and its USB port supports the USB standard. Check if the other equipments connected to the device is off.

  • Page 58: Wi-Fi Connection (Option)

    Preparation for Using the Device Switch on the device. Wi-Fi Connection (Option) (Purchase the Wi-Fi module (WN400) separately.) Check if the other equipment connected to the device is off. Connect the Wi-Fi module to the USB port on the back of the device. (※...
  • Page 59 Preparation for Using the Device Important - In general, it is not recommended to connect both network cable and Wi-Fi module to the device at the same time. If wire/wireless data enters the device at the same, a problem can occur. - If the device is connected to the network via the network cable, remove the Wi-Fi module and vice versa.

  • Page 60: Mfp Driver Installation

    - Window 2008/Vista: Go to Control Panel > Hardware and Sound > Printer. - Window 7: Go to Control Panel > Hardware and Sound > Device and Printer. - Window Server 2008 R2: Go to Control Panel > Hardware > Device and Printer. Select SINDOH M402_408 Series.
  • Page 61 Preparation for Using the Device Right-click SINDOH M402_408 Series. Window XP/2003/2008/Vista: Click Print Default Setting. Window 7, Window Server 2008 R2: Click Print Default Setting from each menu. Click the device setting tab. Add installed hardware options from available options.

  • Page 62: Mfp Setting Check

    Preparation for Using the Device 15. MFP Setting Check Switch On Connect the end of the power cord to the port on the back of the device and plug the power cord to the properly grounded wall outlet. Switch on the device. When initial warming-up is complete, the [Ready] message appears to indicate that the device is ready to receive data.

  • Page 63: Network Report Print

    Preparation for Using the Device Network Report Print Print the Network Report to check network settings. See network settings such as IP in the network report to change network settings. Check if the device is on. Press the 【MENU】 button. Press the 【◀】...

  • Page 64: Tray Specifications

    Preparation for Using the Device 16. Tray Specifications This section deals with information on paper types and paper feeding specifications used in the MFP. For more information, see the paper guideline, especially card stock or label paper. Type/Capacity Size Weight Tray 1 Standard Paper : 250 sheets A4, A5, B5,...

  • Page 65: Paper

    Preparation for Using the Device 17. Paper Automatic Feeding When the currently-selected tray becomes empty, the device switches automatically to another tray with paper of the same size and type. Feeding Order When automatic feeding is on, trays are switched in the below order: Tray 1 →...

  • Page 66: Certificate

    Preparation for Using the Device 18. Certificate Environment-Friendly Product The device is the environment-friendly product which creates relatively less pollution during its production and operation and provides accurate environment information for customers so that they can make informed decisions. If you use the device, you are helping the environment indirectly. Energy Saving Mark The device is designed and manufactured for efficient energy use.

  • Page 67: Installation And Operation Information

    Quick Guide and Manual The quick guide shows how to install and use the device. The manual on the CD fully describes installation, general operation, messages, functions and troubleshooting. Website Go to www.sindoh.com to download drivers, utility updates, relevant documents and other information.

  • Page 69: Copy

    M402/M403 Series User Manual Copy...

  • Page 70: Basic Operation

    Copy 1. Copy Basic Operation Place the original on the flatbed or ADF. For more information, see P. 1-24 「Original Placing」 Press the 【Copy】 button to go to the setting mode. Select necessary settings. Available settings are paper type, scale, scan quality, scan density, and sort. For more information, see P.

  • Page 71: Detailed Description Of Copy Settings

    Copy Duplex Collate Detailed Description of Copy Settings Setting Description Value No. of Copies Number of copies to be made * Available: 1 ~ 99 Original Size Size of the original document * A4, A5_SEF, A5_LEF, B5, Letter, Legal, Executive, US Folio Paper Size Size of paper to be used for Tray 1 or Tray 2 for [Paper Source]:...
  • Page 72 Copy Setting Description Value Background Background removal intensity -4~4, * 0 Remove Scale Scale of the copy * Auto Scale, 50~200 Copy Type Available for ID copy or combined * Normal, ID Copy, 2-up, 4-up copy Duplex 2 sided copy of the original * Off, Long Edge Feed, Short Edge Feed Collate...

  • Page 73: Changing Basic Copy Settings

    Copy Changing Basic Copy Settings When the device is ready, press the 【Menu】 button. Press the 【◀】 or 【▶】 button until [Settings] appears, and then press the 【OK】 button. Press the 【◀】 or 【▶】 button until [Copy Settings] appears, and then press the 【OK】 button. Press the 【OK】...

  • Page 74: Basic Copy

    Copy 2. Basic Copy You can change basic copy settings. Press the 【Menu】 button to change basic copy settings. You can set the number of copies up to 99. Press the 【Copy】 button to go to the copy mode setting menu. Press the 【◀】...

  • Page 75: Copy Mode And Density

    Copy Press the 【◀】 or 【▶】 button to select the tray, and then press the 【OK】 button. Press the 【◀】 or 【▶】 button until [Paper Size] appears, and then press the 【OK】 button Press the 【◀】 or 【▶】 button to select the paper size, and then press the 【OK】 button Note - [Paper Size] appears only when Tray 1, Tray 2 or MPT is selected for [Paper Source].

  • Page 76: Reduction/Enlargement Setting

    Copy Reduction/Enlargement Setting Reduce or enlarge copies to the paper size. Reduction/Enlargement settings between original and paper can be selected manually or automatically. 100% 150% 200% Automatic Reduction/Enlargement Custom Reduction/Enlargement (Fit to Paper Size) (1% Step) Auto Scale Select the scale to fit to the specified paper size. Press the 【Copy】...
  • Page 77 Copy Press the 【◀】 or 【▶】 button until [Scale] appears, and then press the 【OK】 button. Press the 【◀】 or 【▶】 button to select the customer scale. Press the 【 】 button to make copies with a selected scale.

  • Page 78: Advanced Copy

    Copy 3. Advanced Copy Combined Copy Several pages can be combined into one sheet Two pages into one sheet Four pages into one sheet Note - Two or four pages can be combined into one sheet. - The scale is automatically selected. Select the combined copy setting, and then set the scale.

  • Page 79: Id/Card/Ohp Copy

    Copy ID/Card/OHP Copy Both sides of the ID, business card or credit card can be copied into one sheet. ID/Card Copy Press the 【Copy】 button to go to the copy mode setting menu. Press the 【◀】 or 【▶】 button until [Copy Type] appears, and then press the 【OK】 button. Press the 【◀】...

  • Page 80: Ohp Copy

    Copy OHP Copy To prevent the roller mark or shade images, place a book and white LETTER paper over the OHP to make a copy. Book A4 Paper Duplex Two pages of the original document can be printed into both sides of paper. How to make 2-sided copies Press the 【Copy】...

  • Page 81: Preparation For A3 Document Scanning

    Copy [Long Edge] [Short Edge] Two pages of the document are copied into both sides of one paper Note - 2 Sided Copy is available only for LETTER or Letter Paper. - 2 Sided Copy can be used with Combined Copy. Reduction of DLT to LETTER The DLT paper can be reduced to the LETTER paper.
  • Page 82 Copy Press the 【DLT】 button. The scanned document is reduced to the LETTER paper. Due to the margin, the height to width ratio can be a little different. Caution - When you scan, fax or copy DLT documents, a slight mismatch of images may occur in the overlapping part.
  • Page 83 M402/M403 Series User Manual Scanner, Printer and...

  • Page 84: Driver Installation

    - Window 2008/Vista: Go to Control Panel > Hardware and Sound > Printer. - Window 7: Go to Control Panel > Hardware and Sound > Device and Printer. - Window Server 2008 R2: Go to Control Panel > Hardware > Device and Printer. Select SINDOH M402 Series. Right-click SINDOH M402 Series.
  • Page 85 Scanner, Printer and Fax Window XP/2003/2008/Vista: Click Print Default Setting. Window 7, Window Server 2008 R2: Click Print Default Setting from each menu. Click the device setting tab. Add installed hardware options from available options. Click Apply.

  • Page 86: Scan With The

    Scan the document with the program. Scanning procedures vary by program. For more information, see the program manual. Select the scanner. Select “SINDOH M400 Series Twain Driver” . Select scan setting from the scanner driver. For more information, see 「Scan Driver Setting Menu」 (P.
  • Page 87 Scanner, Printer and Fax [Twain Scanner Driver for M400 Series]...
  • Page 88 Scanner, Printer and Fax Scan Driver Setting Menu Setting Setting Group Option Description Menu Original Set 　 Flatbed, Decide a location where the original is Type 　 ADF, A3 Unit placed. Standard Original Letter, Legal Select the size of the original to be scanned. Presetting Size Executive,...
  • Page 89 Scanner, Printer and Fax Setting Setting Group Option Description Menu Advanced Resolution 75x75dpi Select the resolution of the scan image. The higher resolution provides better image 100x100dpi quality, however, the scan file size becomes larger. 150x150dpi 200x200dpi 300x300dpi 600x600dpi Color Type Black/White Select color according to the color of the original and purpose.

  • Page 90: Dlt Document Scan

    Lower the ADF slowly. Select the scanner. Select “SINDOH M402 Series Twain Driver” . Set the original set type to DLT in the Scan Setting of the scanner driver. Press the 【Scan】 button to start scanning.

  • Page 91: Scan From The Mfp

    Scanner, Printer and Fax 4. Scan from the MFP The scanned image can be saved on the USB memory, e-mailed or saved on the FTP server. Scan with the USB Memory Connect the USB memory to the device to save the scanned image on it. Connect the USB memory to the device.

  • Page 92: E-Mail The Scanned File

    Scanner, Printer and Fax E-mail the Scanned File If the device is connected to the network, you can e-mail the scanned image directly. Set the e-mail server in [Network Settings] before e-mailing the scanned image. Set the SMTP server in [Setup E-mail Server]. Place the original.

  • Page 93: Alphanumeric Pad

    Scanner, Printer and Fax Press the 【 ◀】 or 【▶】 button until [Setup MailServer] appears, and then press the 【OK】 button. Follow below steps. ① Enter the e-mail server address to [Server Address]. For example, if you want use Google gmail, enter “smtp.gmail.com”...

  • Page 94: Send The Scanned Image To The Ftp Directly

    Scanner, Printer and Fax To cancel entered values, delete all characters and press the 【 】 button to go to the upper menu. Send the Scanned Image to the FTP Directly If the device is connected to the network, the scanned image can be sent to the FTP server directly. Place the original.
  • Page 95 Scanner, Printer and Fax Note - The scanned image is saved in a format of YYMMDDMMSS. For example, if scanning took place at 12:30:30, January 1, 2011. The file name will in clude “110101123020” . - Some portal mail does not allow e-mail transfer from external access. If e-mail transfer keeps failing, contact the e-mail service provider.

  • Page 96: Scan Setting Table

    Scanner, Printer and Fax Scan Setting Table Scan 　 Where to scan Original Size Color Resolution File Format JPEG Quality Brightness Contrast Detailed Description of Scan Settings Setting Description Value Where to scan Location where scanned files *Scan to USB, Scan to Email, Scan to are saved Original Size Size of the document to be...

  • Page 97: Print From The Pc

    Cancel from the My Computer Open the printer folder. For information on how to open the printer folder, see 「Entering the Basic Print Setting」 (P. 3-17). Double-click SINDOH M402 Series. The print job list appears. Select jobs you want to cancel.
  • Page 98 Scanner, Printer and Fax Press the [Delete] key. Note - Depending on your OS, procedures to check the MFP may be different. For more information, see the user manual or help on your OS.

  • Page 99: Change Print Settings Of The Mfp Driver

    - Window 7: Go to Control Panel > Hardware and Sound > Device and Printer. - Window Server 2008 R2: Go to Control Panel > Hardware > Device and Printer. Select SINDOH M402 Series. Right-click SINDOH M402 Series. Window XP/2003/2008/Vista: Click Print Default Setting.

  • Page 100: Advanced Functions In Each Tab

    Open the basic print setting window to select the print setting tab to change print settings. (SINDOH M402 Series) (SINDOH M402 Series PS/PCL5e/PCL6) Copies The driver makes it possible to print multiple copies. Also, it is possible to collate multiple copies into sets.
  • Page 101 1,1,2,2,3,3. The application precedes this setting and can provide this function. Printing Order - Available functions are “Normal” , “Reverse” , “Odd” and “Even” - Available only for SINDOH M402 Series. Orientation You can set orientation: Portrait or Landscape. Portrait mode and Landscape mode arrange the shorter and longer sides of the paper on top, respectively.
  • Page 102 Duplex Select “Duplex” to print both sides of paper. Select paper orientation before printing. Open the basic print setting window to select the print setting tab to change below print settings. (SINDOH M402 Series PS/PCL5e/PCL6) Procedure Select orientation 그림 묶음 방향...

  • Page 103: Booklet Printing

    Scanner, Printer and Fax 2-Booklet Printing With this function, you can do 2-sided printing and then bind printed pages into a book. Open the basic print setting window to select the print setting tab to change below print settings. Procedure Click the print setting tap and click Print 2-Booklet in Pages per Sheet.

  • Page 104: Paper Tab

    Description Number of Copies for Pages per Sheet(Select the number of copies for Pages per Sheet) - SINDOH M402 Series: 1 sheet, 2 sheets, 4 sheets, 6 sheets, 8 sheets, 9 sheets, 12 sheets, 16 sheets, 25 sheets - SINDOH M402 Series PS/PCL5e/PCL6: 1 sheet, 2 sheets, 4 sheets, 6 sheets, 8 sheets,...
  • Page 105 Scanner, Printer and Fax Print On Regardless of the size of the original, you can print the document to desired paper size. Useful options (Fit to Paper and Center) are available. Open the basic print setting window to select the paper setting tab to change below print settings. Zoom You can zoom in or out the document.
  • Page 106 - You can make the front cover or back cover. - SINDOH M402 Series: Empty cover only - SINDOH M402 Series PS/PCL5e/PCL6: Empty cover, printed cover - The tray and paper type can be selected. - The cover is not available for 2-Sided Print and Poster Print.

  • Page 107: Advanced Tab

    Scanner, Printer and Fax Margins - The minimum margin can be modified. Select “Printer Margins” to use the default margin or “Custom Margins” to use the margin of your choice. The custom margin cannot be smaller than the default margins. If 2-Booklet is selected in “Pages per Sheet,” “Custom Margins” cannot be selected.
  • Page 108 Scanner, Printer and Fax Poster Print Select Poster Print to print one page into several sheets which form a large output. This function is not available for more than One Page on Each Sheet, Booklet, Front Cover, Back Cover, Interleaves Pages or Inserted Page (Front/Back Cover).
  • Page 109 Scanner, Printer and Fax Description Basic Watermark - Select a watermark from the list. Preview is available. - Click OK or Print before exiting the print window. Custom Watermark - Select Create New in the watermark list. - The new watermark type window appears. Select Text String Watermark or Bitmap Image Watermark.
  • Page 110 Scanner, Printer and Fax - Bitmap Image Watermark: You create a bitmap image watermark. You can decide the watermark name and control its scale. Available Offset Starting Points are Center of Page, Tiled, Top Left Corner, Center of Top Edge, Top Right Corner, Center of Right Edge, Bottom Right Corner, Center of Bottom Edge, Bottom Left Corner, Center of Left Edge and Scale to Pges.
  • Page 111 Scanner, Printer and Fax Watermark Editing - Click Edit in the “Available Watermarks” list. The Edit Watermark screen appears. (See the watermark list screen.) - Select a desired watermark from the watermark list and modify the message and options. - Click Change to save changes. - Click OK or Print before exiting the print screen.
  • Page 112 Scanner, Printer and Fax Overlays You can print a non-transparent message in the background. In general, the template is used to use the overlays. Instead of existing templates, you can create the same overlays as them. Instead of loading templates, use the overlays. Create New Overlay: Create a new overlay to use it.
  • Page 113 Scanner, Printer and Fax - Overlays Directory: (Ex: To save the overlays on the drive C, type in “C:\” . A new overlay will be created on C:\.) - Click OK to open Create Overlays window. Type in description in the Description field. Check the overlay file and then click OK.

  • Page 114: More Options

    You can open the window for additional options: Fonts for the PDL driver, PostScript … for the PostScript driver, Mirror Image for the image driver, and Reduce Spool Size for the image driver. (SINDOH M402 Series) (SINDOH M402 Series PS/PCL5e/PCL6)

  • Page 115: Print Quality Tab

    Available options are “Resolution,” “Print Text Black,” “Screening” (Only for SINDOH M402 Series), “Halftoning” (Only for SINDOH M402 Series PCL5e), “Grey Correction,” (Not available for PS and PCL6) “Toner Darkness,” and “Toner Save.” To change below print settings, open the basic print setting window and click the print quality tab.
  • Page 116 Screening Available options are “Periodic” or “Error Diffusion.” Available only for SINDOH M402 Series device drivers. Halftoning When half tone is selected, Standard, Rough, Line Art or None can be selected. Available only for SINDOH M402 Series PCL5e device drivers.
  • Page 117 Scanner, Printer and Fax Grey Correction You can control contrast and brightness. Default brightness is 0 and default contrast is 2. Not available for SINDOH M402 Series PS/PCL6. Toner Darkness You can adjust toner contrast level. Toner Save You can reduce toner used for printing.

  • Page 118: Print With The Usb Memory

    Scanner, Printer and Fax 7. Print with the USB Memory Preparation for Print with the USB Memory Insert the USB memory to the device. Press the 【Menu】 button. Press the 【◀】 or 【▶】 button until [USB Memory Print] appears, and then press the 【OK】 button. The LCD shows printable files or folders on the USB memory.

  • Page 119: Basic Fax

    Scanner, Printer and Fax 8. Basic Fax Default Setting Change Press the 【Fax】 button to the left of the LCD. Then “Std Enter No.” appears on the LCD. To change the transmission mode, press the 【◀】 or 【▶】 button to go to [Tx Mode], and then press the 【OK】...
  • Page 120 Scanner, Printer and Fax - Press the 【 】 button to enter the pause key. Speed Dial ① 【Speed Dial】 button - When Ready is displayed on the LCD, press the 【Speed Dial】 button. - Use the number pad to enter the speed dial number or press the 【◀】 or 【▶】 button to select the registered speed dial number, and then press the 【OK】...
  • Page 121 Scanner, Printer and Fax Scan the document for fax. If [Tx/Rx Reports] is [ON], transfer results are reported according to [Setting]. If [TCR Reports] is [ON], transfer/reception results are reported according to [Setting].

  • Page 122: Advanced Fax

    Scanner, Printer and Fax 9. Advanced Fax Broadcast Tx You can fax the same document up to 99 receivers. Place the document on the flatbed or ADF. Be sure to check if there is any document in the ADF before placing the document on the flatbed.

  • Page 123: Polling Tx

    Scanner, Printer and Fax ② Address Book - Press the 【#】 button twice to go to the address book. - Press the 【◀】 or 【▶】 button to select the desired number from the address book, and then press the 【OK】 button. Only in [Menu], the telephone number can be added, deleted or modified.

  • Page 124: Delay Tx

    Scanner, Printer and Fax Delay Tx You can send the document at the designated time without sending it instantly. When it becomes the designated time, the document saved on the memory is automatically sent. Place the original. Before switching to the fax mode, press the 【Menu】 to set resolution and density.

  • Page 125: On-Hook Dial

    Scanner, Printer and Fax On-Hook Dial If you call your receiver and then fax the document, use this function. Place the original on the flatbed or ADF. Press the 【On-Hook】 button to switch to [Off-Hook]. - A beep sounds from the speaker. Enter the receiver’...

  • Page 126: Fax From The Pc

    Scanner, Printer and Fax 10. Fax from the PC With the PC fax driver, you can send a fax from the PC. Open the document to be faxed with the application. Select [Print] from the [File] menu. Check if the printer driver installed on the device is selected. Open the [Printer driver Properties] window to select [Fax], and then click [OK].
  • Page 127 Scanner, Printer and Fax Menu Description Cover Page Fax with cover Use the cover or not. page You can enter the receiver’s number. From You can enter the sender’s number. Subject You can enter the subject of the fax. Date The date of fax is automatically printed.

  • Page 129: Chapter 4. Settings Of Each Function

    M402/M403 Series User Manual Settings of Each Function...

  • Page 130: Setting With The Web Image Monitor

    Settings of Each Function 1. Setting with the Web Image Monitor The MFP has the built-in web server. You can access the web server to check the device status and usage. Also, you can modify, edit e-mail, FTP and fax address books and change settings. Setting scan be changed from the control panel, too.

  • Page 131: Paper

    Settings of Each Function 2. Paper Including the tray to be used for print or copy jobs, you can select paper settings. Paper Setting Press the 【Menu】 button. Press the ◀ or ▶ button until [Paper Setting] appears, and then press the 【OK】 button. Press the ◀...

  • Page 132: Detailed Description Of Paper Settings

    Settings of Each Function Detailed Description of Paper Settings Setting Description Value Tray N Paper size of Tray N * A4, A5, Short Edge, B5, Letter, Legal, Size Executive, Statement, US Folio, Quatro, G. Note Letter, G. Legal, Custom Size. - N can be 1 or 2.

  • Page 133: Copy

    Settings of Each Function 3. Copy You can select the default copy setting. The default setting is the setting that you don’ t change by pressing the 【 Copy】 button. Setting Press the 【Menu】 button. Press the ◀ or ▶ button until [Copy Settings] appears, and then press the 【OK】 button. Press the ◀...

  • Page 134: Detailed Description Of Copy Settings

    Settings of Each Function Detailed Description of Copy Settings Setting Description Value No. of Copies Set the number of copies. 1~99, * 1 Original Size Set the Size of the original * A4, A5 SEF, A5 LEF, B5, *Letter, document. Legal, Executive, US Folio Paper Size Set the size of paper to be...
  • Page 135 Settings of Each Function Setting Description Value Background Level of background removal -4~4, * 0 Remove Note - If there is a black image on the edge of the original, the overall copy can be brighter. In this case, select - value to have brightness similar to that of the original document.

  • Page 136: Scan

    Settings of Each Function 4. Scan You can select the default scan setting when you do the scan job with the USB memory. The default setting is the setting that you don’t change by pressing the【Scan】button. When you do the scan job with the PC, settings are subject to the scan driver. Setting Press the 【Menu】...

  • Page 137: Detailed Description Of Scan Settings

    Settings of Each Function Detailed Description of Scan Settings Setting Description Value Where to scan Location where the scanned *Scan to USB, Scan to Email, Scan to FTP image is saved Original Size Size of the original document A4, A5 SEF, A5 LEF, B5, *Letter, Legal, Executive, US Folio Color Color of the original image...

  • Page 138: Print Settings

    Settings of Each Function 5. Print Settings When you want to print from your PC, you can change the print settings. Setting Press the 【Menu】 button. Press the ◀ or ▶ button until [Settings] appears, and then press the 【OK】 button. Press the ◀...

  • Page 139: General Settings

    Settings of Each Function 6. General Settings You can change general function settings to control the MFP. General Setting Table General Settings　 　 Power Save Buzzer Language Factory Defaults Setup ReadyMsg Detailed Description of General Settings Setting Description Value Power Save Time to enter the Energy Saver 0(Disable)~ 240, * 3 (0 means Mode (Minutes)

  • Page 140: System Report Printing

    Settings of Each Function Press the ◀ or ▶ button until [Factory Defaults] appears, and then press the 【OK】 button. [Are you sure? Yes/No?] is displayed on the LCD. Press the 【OK】 button to reset all settings. - [Reinitialize… Do not touch] appears. Then the device restarts. Be aware that all settings are restored to factory settings.

  • Page 141: Fax Tcr Report Printing

    Settings of Each Function Press the 【Menu】 button. Press the ◀ or ▶ button until [Reports] appears, and then press the 【OK】 button Press the ◀ or ▶ button until [Print Error Log] or [Sample Page] appears, and then press the 【OK】...

  • Page 142: Reports Table

    Settings of Each Function Press the 【◀】 or 【▶】 button until [Memory File List] appears, and then press the 【OK】 button. - “Printing” appears while the report is being printed. When the report is printed, the device is switched to the [Ready] mode. Reports Table Reports System Report...

  • Page 143: Fax

    Settings of Each Function 7. Fax You can change fax settings to send or receive faxes Setting Press the 【Menu】 button Press the ◀ or ▶ button until [Fax Settings] appears, and then press the 【OK】 button Press the ◀ or ▶ button to go to the wanted item, and then press the 【OK】 button. Each menu item has a list of various values which consist of descriptive words, number or On/Off.

  • Page 144: General Table

    Settings of Each Function General Table Generals 　 Station ID Station Number Date/Time Line Monitor Volume Station ID Go to [Menu] [Settings] [Fax Settings] [Generals] [Station ID]. Use the number pad to enter the station ID. - The saved station IDs are displayed in the menu. Reference - Character input with the number pad.

  • Page 145: Date/Time

    Settings of Each Function Date/Time Go to [Menu] [Settings] [Fax Settings] [Generals] [Date/Time]. Use the ◀ or ▶ button to go to the field, and then enter the date/time. Press the 【OK】 button to save the date/time you entered. - Time is saved in the format of 24:00. ECM setting You can send or receive the fax more clearly with “error correction”.

  • Page 146: Volume

    Settings of Each Function Volume You can set speaker volume. Go to [Menu] [Settings] [Fax Settings] [Generals] [Volume]. Press the 【◀】 or 【▶】 button to set volume. Press the 【OK】 button to apply the selected volume level. Value Volume Low ← Default → High Detailed Description of Pending Fax Jobs Delay Fax, Broadcast Fax, and Polling Fax can be viewed and canceled.

  • Page 147: Address Book

    Settings of Each Function Address Book Press [#] twice or Go to [Menu] [Settings] [Fax Settings] [Address Book]. Receiver s name is displayed. (Addr) NAME [SD Num] 12345678 Receiver’s Number Saving and Editing Go to [Menu] [Settings] [Fax Settings] [Address Book]. Press the 【OK】...

  • Page 148: Detailed Description Of Group Dial

    Settings of Each Function Detailed Description of Group Dial Several telephone numbers can be grouped and saved. You send the fax to all telephone numbers saved in the group. Press the 【#】 button to use the group dial. To edit the group dial number, go to [Menu] [Settings] [Fax Settings] [Group Dial].

  • Page 149: Original Size

    Settings of Each Function Original Size Go to [Menu] [Settings] [Fax Settings] [Tx Settings] [Original Size]. Press the ◀ or ▶ button to select the original size. Press the 【OK】 button to apply the paper size setting. Available paper is: A4, Letter (Default), Legal, A3 Resolution Go to [Menu]...

  • Page 150: Lighter/Darker

    Settings of Each Function Lighter/Darker Go to [Menu] [Settings] [Fax Settings] [Tx Settings] [Lighter/Darker]. Press the ◀ or ▶ button to set density. Press the OK button to apply the density setting. - Select one out of five levels to your original. Value Lightest Lighter...

  • Page 151: Auto. Redial

    Settings of Each Function Auto. Redial Number of Auto Redial Up to the given number, the device can retry to send the fax if it is not sent properly because the receiver’s fax was busy or had any problems. Go to [Menu] [Settings] [Fax Settings] [Tx Settings]...

  • Page 152: Confidential Tx

    Settings of Each Function Confidential Tx If this function is used, only the one who knows the password can print the fax on the receivers side. Go to [Menu] [Settings] [Fax Settings] [Tx Settings] [Confidential Tx]. Press the ◀ or ▶ button to set the confidential Tx Press the OK button to save the setting.

  • Page 153: Rx Settings

    Settings of Each Function Rx Settings Rx Settings Rx Settings 　 Fax Forward Confidential Rx No. of Rings Auto. Reduction Fax Forward The received fax can be forwarded according to user-selected number and options. This function is useful to receive the fax that is sent to your office during holidays at your home. Fax Forward set Go to [Menu] [Settings]...

  • Page 154: No. Of Rings

    Settings of Each Function Press the ◀ or ▶ button to set this function. Press the OK button to save the setting. - When Confidential Rx is on, you have to enter the password. Enter the 4-digit password, and then press the OK button. No.
  • Page 155 Settings of Each Function TCR Report Setting You can automatically print the TCR report according to your settings Go to [Menu] [Fax Settings] [FAX Report Setup] [TCR Report Set]. Press the ◀ or ▶ button to set your settings. Press the OK button to apply your settings. - On: For every 30 Tx/Rx events, the TCR report is printed automatically.

  • Page 156: Tx/Rx Reports

    Settings of Each Function Tx/Rx Reports You can print the Tx/Rx report with the number of faxed pages, communication mode and others. Manual Printing Go to [Menu] [Reports] [Fax Tx/Rx Reports]. Press the OK button to print out the report. Automatic Printing You can automatically print the Tx/Rx report according to your settings.

  • Page 157: Network Setting

    Settings of Each Function 8. Network Setting First, you have to set the IP address for network print and control. With the control panel or SINDOH Network Setting Program included on the supplied CD, you can set network settings. Network Setting Table...

  • Page 158: Detailed Description Of Network Settings

    Settings of Each Function Ping Test Enter IP Address Setup MailServer for Machine/Me Server Address Authentication Email ID Secure Connect. Server Port Detailed Description of Network Settings Menu Item Menu Item Purpose Value Wired Network Show IP Address Check the current IP 000.000.000.000 ~ address (IPv4).
  • Page 159 Settings of Each Function Menu Item Menu Item Purpose Value Wifi Network Show IP Address Check the current IP 000.000.000.000 ~ address (IPv4). 255.255.255.255 Show SSID Check the currently- connected wireless AP device. Show IPv6 Address Check the IPv6 address 0000:0000:0000:0000: of the current device.
  • Page 160 SSL/TLS access. Server Port Port number to access Contact the e-mail the e-mail server server administrator or service provider for the port number. Note - Use the “SINDOH Network Printer Setup” program to set the IPv6 address.

  • Page 161: Wired Network Setting

    IP. Also, the IP address can be manually set. Note - Use the “SINDOH Network Printer Setup” program to set the IPv6 address. Using the control panel When the device is ready, press the 【Menu】 button.
  • Page 162 Connect the USB cable, and then turn on the device. At this point, the printer must not be connected to the device via the USB cable. Run the SINDOH MFP Network Configuration. In the left window, go to [TCP/IP -> Wired].

  • Page 163: Wireless Network Setting

    Note - In the control panel, you can print the network report. - If "SINDOH M400 Series Printer Status Monitor" connected via the USB port is running, you cannot use SINDOH MFP Network Configuration. If "SINDOH M400 Series Printer Status Monitor" connected via the USB port is showing in your PC tray, close it, and then run SINDOH MFP Network Configuration.
  • Page 164 Settings of Each Function Ex) When the wireless AP (SSID) is “M40x_AP” , it is displayed as follows.. M40x_AP In front of the AP (SSID), the reception level is displayed. There are five reception levels. Lowest Normal High Highest Note - For stable wireless network connection, if reception is very poor, the AP is not found even if it can be found by other devices.
  • Page 165 Settings of Each Function Enterprise WPA/Enterprise WPA2 (Wireless IEEE802.1x&EAP) In case of enterprise WPA/enterprise WPA2, for user authentication, you have to enter the user ID and password. See the Wireless Security Password Entering and follow the LCD message to enter the user ID and password.

  • Page 166: Ip Address Setting

    IP. Also, the IP address can be manually set. Note - Use the “SINDOH MFP Network Configuration” program to set the IPv6 address. Using the control panel When the device is ready, press the 【Menu】 button.
  • Page 167 Note - In the control panel, you can print the network report. - If "SINDOH M400 Series Printer Status Monitor" connected via the USB port is running, you cannot use SINDOH MFP Network Configuration. If "SINDOH M400 Series Printer Status Monitor" connected via the USB port is showing in your PC tray, close it, and then run SINDOH MFP Network Configuration.

  • Page 168: Device Remote Monitor/Control

    Settings of Each Function 9. Device Remote Monitor/Control This device can be remotely monitored and controlled via the network. Remote monitor/control functions can be used with “Web Image Monitor” , “Device Monitor” , and “Email Alert Function” . Reference - To use Web Image Monitor, see 4-2. Setting with the Web Image Monitor. How to Use Device Monitor Install the Device Monitor on your PC to check device status/counter information.
  • Page 169 Settings of Each Function File Menu - Adding device : Add the device to be monitored. Input the IP. - Removing device : Remove the registered device. - Export device list : Export device information to the CSV file. - Exit : Exit the program. Group Menu - Open Group : Select the group to be displayed.
  • Page 170 Settings of Each Function Connection Time : Time when device information is collected. Serial Number : Device’ s serial number. Status : Status of printer, copier, scanner, and fax. Counter : Counter for Overall, Black, Color and functions. Tool Bar Menu Search of devices Search devices automatically on the network.

  • Page 171: Auto Email Alert

    Settings of Each Function Auto Email Alert Administration functions include automatic e-mail alert. If any change occurs to device status/consumables, it is notified with the registered administrator e-mail. Items for notification can be selected. This function can be set only by Web Image Monitor. To use this function, see 4-2.
  • Page 172 Settings of Each Function Menu Purpose Setting Admin Email Address Input the administrator Input e-mail addresses of those who will Setting e-mail. receive alert e-mails. Up to 10 e-mail addresses can be registered. Alert Option Setting Decide whether or not to use Auto Email Alert.

  • Page 173: Chapter 5. Maintenance And Troubleshooting

    M402/M403 Series User Manual Maintenance and Troubleshooting...

  • Page 174: Maintenance Of Consumables

    Maintenance and Troubleshooting 1. Maintenance of Consumables Status of Consumables The LCD shows when consumables need to be replaced. In [Reports], print the [System Report] to check the status of consumables. Press the 【Menu】 button. Press the 【◀】 or 【▶】 button until [Reports] appears, and then press the 【OK】 button. Press the 【◀】...

  • Page 175: Mfp Maintenance

    Maintenance and Troubleshooting 2. MFP Maintenance Remove the cartridge and clean up the MFP to keep it in its optimal conditions. For more information, see 「Toner Cartridge Replacement」 (P. 5-6) and 「Cleaning」 (P. 5-15). If the MFP is used by several users, designate one responsible for device maintenance Saving Consumables Save Consumables to reduce printing costs.

  • Page 176: Cartridge Storaging

    Maintenance and Troubleshooting Cartridge Storaging Keep the cartridge in the packed condition. Do not store the cartridge in below conditions: 40℃(140℉) or higher Dirty place Rapid temperature or humidity change Direct sunray Salty air Corrosive gas Long time in the car...

  • Page 177: Consumables Change

    Maintenance and Troubleshooting 3. Consumables Change Replace Consumables when the LCD shows the change message. Toner Cartridge When the LCD shows “Toner Cartridge Change,” replace the toner cartridge. Reference - For more information, see 「Toner Cartridge Replacement」 (P. 5-6). Drum Cartridge When the LCD shows “Drum Cartridge Change,”...

  • Page 178: Toner Cartridge Replacement

    Maintenance and Troubleshooting Toner Cartridge Replacement When the toner runs low, “Toner Low” is displayed on the LCD. You may use the device a little longer. But replace the toner cartridge as soon as possible. If the device cannot print any more because the toner is completely used, the LCD displays “Toner Cartridge Change.”...
  • Page 179 Maintenance and Troubleshooting Pull out the cartridge from the device, and then press the toner cartridge removal button (①) to remove the old cartridge (②). Dispose the old cartridge according to regulations. Toner Cartridge Drum Cartridge Toner Cartridge Removal Pull out the new toner cartridge from the box. Shake the new toner cartridge to distribute toners evenly within the cartridge.
  • Page 180 Maintenance and Troubleshooting Hold the handles of the toner cartridge, align the white tabs of the toner cartridge to the track (arrow sticker) of the drum cartridge, and then push the toner cartridge into the drum cartridge. The toner cartridge is properly installed into the drum cartridge when you hear a click. Follow below steps.

  • Page 181: Drum Cartridge Replacement

    Maintenance and Troubleshooting Close the front cover. Caution - Check if the MPT is closed when closing the front cover. If the front cover is closed with the MPT open, it may cause malfunction. Drum Cartridge Replacement MFP displays “Drum Cartridge Change” on the LCD to give a notice before the drum cartridge reaches its life.
  • Page 182 Maintenance and Troubleshooting Press the unlock button (①) on the left side of the device to open the front cover (②). Hold the handle (③) to pull out the cartridge. (Be sure to have your palm facing upward.) Place the cartridge on the level and clean surface Press the toner cartridge removal button (①), and then hold the handle of the toner cartridge (②) to pull out the toner cartridge.
  • Page 183 Maintenance and Troubleshooting Pull out the new drum cartridge from its box, and then remove the protection cover. Hold the handles of the toner cartridge, align the white tabs of the toner cartridge to the track (arrow sticker) of the drum cartridge, and then push the toner cartridge into the drum cartridge.
  • Page 184 Maintenance and Troubleshooting Reset the drum cartridge counter. For more information, see the guide accompanying the new drum cartridge. Warning - If you reset the drum cartridge counter without replacing the drum cartridge, the device may be damaged and contaminated, which is not covered by the warranty. Close the front cover.

  • Page 185: Adf Pad Replacement

    Maintenance and Troubleshooting ADF Pad Replacement Open the ADF cover. Pull out the original feeder roller and remove it. Remove the paper removal pad as shown in the picture below. Install a new paper separation pad in the reverse order of removal.
  • Page 186 Maintenance and Troubleshooting Put one end of the roller into hole A and then put the other end into hole B. Close the ADF cover.

  • Page 187: Cleaning

    Maintenance and Troubleshooting 4. Cleaning You can clean the device. Cleaning, maintenance and recycling not described here are allowed only for qualified people. Important - Do not use benzene, thinner or other cleaning chemicals as they damage plastic parts and paint.

  • Page 188: Adf, Flatbed, Flatbed Cover, And Pad Cleaning

    Maintenance and Troubleshooting ADF, Flatbed, Flatbed Cover, and Pad Cleaning Dip the soft cloth into water or soft cleaner, wring it out completely, and then clean the surface. And the clean the surface with the clean dry cloth. If the device is dirty, apply a little amount of alcohol to the cloth, clean the device, and then clean the device with the clean and dry cloth.
  • Page 189 Maintenance and Troubleshooting Dip the soft cloth into water, wring it out completely, and then clean the surface. And clean the surface with the clean dry cloth Clean ③ Put one end of the roller into hole A and then put the other end into hole B.

  • Page 190: Printer Area Cleaning

    Maintenance and Troubleshooting Printer Area Cleaning For following cases, clean the roller in the printer area. Frequent paper jam: Low print quality (Clean the scanner too.) Dip the soft cloth into water, wring it out completely, and then clean the surface. And the clean the surface with the clean dry cloth.

  • Page 191: Understanding Of Messages

    Maintenance and Troubleshooting 5. Understanding of Messages The LCD of the control panel is designed to display the current status and problems. This section describes messages and how to respond them. Message Description Response Canceling.. The current is being canceled. Re-insert No or unsupported cartridge.
  • Page 192 Maintenance and Troubleshooting Message Description Response Paper Empty:MPT There is no paper in the MPT.. Load paper to the MPT. 101 Paper Jam No paper supplied from the tray Check if paper is properly loaded in the tray 1. 102 Paper Jam No paper supplied from the tray Check if paper is properly loaded in the tray 2.
  • Page 193 Maintenance and Troubleshooting Message Description Response 201 Scanner Jam No paper from the ADF. Adjust the document and then retry. 202 Scanner Jam Paper jam in the ADF Remove a jam and retry. Insufficient Memory Not enough memory to continue If a scan job is initiated from the the fax, scan or copy job PC, close all applications on your...
  • Page 194 Maintenance and Troubleshooting Message Description Response Unknown File The file on the USB memory is Check if the file is corrupted at the PC. Format not supported for printing when Some image file compression using the Print from USB Drive methods are not supported.

  • Page 195: Paper Jam Removal

    Maintenance and Troubleshooting 6. Paper Jam Removal When jammed paper occurs, its location is displayed on the LCD. Follow below instructions to remove the jammed paper. After removing the jammed paper, press the【 】button to restart a copy Job. “Jam” disappears from the LCD.
  • Page 196 Maintenance and Troubleshooting Remove jammed paper. If you cannot remove the jammed paper, go to Remove the paper feeder roller by pulling it out.
  • Page 197 Maintenance and Troubleshooting Remove the jammed paper slowly. If you can’ t remove it, go to Open the ADF.
  • Page 198 Maintenance and Troubleshooting Remove the jammed paper. If paper is jammed under the ADF tray, pull it out in the arrow direction.

  • Page 199: Paper Jam Location Indicated By The Error Code

    Maintenance and Troubleshooting Paper Jam Location Indicated by the Error Code The figure below shows the paper path within the ADF. 201 Scanner Jam (Misfeed) 202 Scanner Jam (Long Paper Jam)

  • Page 200: Paper Jam Removal

    Maintenance and Troubleshooting 7. Paper Jam Removal If you choose quality paper and load it correctly, most of the paper jams can be prevented. If paper jam occurs often, see 「Print Paper Loading」 (P. 1-17) and 「Paper」 (P. 4-3). Caution - Remove all paper jams on the paper path.

  • Page 201: 104/105 Paper Jam (Under The Cartridge)

    Maintenance and Troubleshooting 104/105 Paper Jam (Under the Cartridge) Warning - When the cartridge is removed, inside of the device is hot. Do not touch the inside of the device when removing jammed paper. Caution - The back of paper may not be visible. Follow below steps if paper jam occurs under the cartridge.

  • Page 202: Paper Jam (Back Feeder Cover)

    Maintenance and Troubleshooting Close the front cover. Important - If you cannot remove the jammed paper with above steps: A. The fusing unit may have jammed paper. In this case, follow below steps. (1) Pull down the display unit. (2) While pressing the display unit, remove the jammed paper. (3) Check if the display unit returns to its original position.

  • Page 203: Removal Of The Jammed Paper Invisible From The Flatbed

    Maintenance and Troubleshooting Removal of the jammed paper Invisible From The Flatbed Open the back feeder cover. Remove the jammed paper softly according to the degree of exposure of the paper. A. If the middle part of paper is visible but its end is not visible, hold its both sides and pull it out. B.

  • Page 204: Paper Jam (Under The Device, 2-Sided Paper Jam)

    Maintenance and Troubleshooting Close the back feeder cover. - Check both sides are closed. 107 Paper Jam (Under the Device, 2-Sided Paper Jam) During 2-sided printing, a paper jam can occur under the device and over the tray. Follow below steps to remove a paper jam. Pull out the tray 1.

  • Page 205: Paper Jam (Tray 1)

    Maintenance and Troubleshooting Lift the handle or the duplex unit to close it. Caution - Check if both sides of the duplex unit are closed. ⑦ If a paper jam is not seen from the front, open the feeder cover to remove a paper jam. 101 Paper Jam (Tray 1) Pull out the tray 1.

  • Page 206: Paper Jam (Tray 2)

    Maintenance and Troubleshooting Push back the tray. 102 Paper Jam (Tray 2) Pull out the tray 2. (Handles to remove the tray are on both sides of the tray.) Pull out the jammed paper. . Push back the tray.

  • Page 207: Paper Jam (Mpt)

    Maintenance and Troubleshooting 103 Paper Jam (MPT) Pull out the jammed paper. - If paper jamming occurs while paper is supplied from the MFP, remove remaining paper from the MPT, close the MPT cover, and then open the front cover. If the front cover is closed while the MPT open, it may cause malfunction.

  • Page 208: Troubleshooting

    Maintenance and Troubleshooting 8. Troubleshooting If a problem occurs, see followings. If you can’ t resolve the problem with following instructions, contact one of our dealers. If you sense unusual sound, smell or smoke from the device, unplug the power cord immediately and contact one of our dealers.
  • Page 209 Maintenance and Troubleshooting Status Verification Solution Reference Page No output paper. Check if there is Remove the jammed jammed paper in the paper and reload the P. 5-15 ADF. document. Frequent document Check if the proper Use the proper P. 1-29, P. 2-3 jam.

  • Page 210: Cannot Send The Fax (Only For The M401)

    Maintenance and Troubleshooting Cannot Send the Fax (Only for the M401) Status Verification Solution Reference Page Cannot send the Check if the transmis- Check the transmission P. 3-40, 3-41 fax. sion method is correct. method and retry. Check if the receiver’ s If you use the speed number is correct.

  • Page 211: Cannot Receive The Fax

    Maintenance and Troubleshooting Status Verification Solution Reference Page Cannot send Did you press the 【On- Press the 【On-Hook】 but- the fax Hook】 button to hear a ton to hear a ring tone, and P. 3-42 manually. ring tone, and then press then press the 【...

  • Page 212: Image Quality Problem

    Maintenance and Troubleshooting Image Quality Problem If you can solve problems with below steps, contact the authorized dealer. Problem Cause Solution Cannot print anything. Check if the document is Load the document with its loaded with its correct side correct side facing the right facing the right direction.
  • Page 213 Maintenance and Troubleshooting Problem Cause Solution Output print is blur and un- Paper is wet. Change the new paper. clear. Check if the document is Send the black document. yellow or green. Copying is recommended. Improper paper is used. Use proper paper described in this manual.

  • Page 214: Network Problem

    Maintenance and Troubleshooting Problem Cause Solution Slanted image The document is not correctly Load the document cor- loaded. rectly. The document is not suitable for Use the document suitable the ADF. for the ADF. Check if a foreign material is on Clean up the flatbed.

  • Page 215: Power Shutdown

    Maintenance and Troubleshooting 9. Power Shutdown If the device has a problem, see below instructions. If you can resolve the problem with following instructions, contact one of our dealers. Power Shutdown During a call Cannot make a call. During transmission Transmission is not available.

  • Page 216: Basic Printer Troubleshooting

    Maintenance and Troubleshooting 10. Basic Printer Troubleshooting Sometimes device problems can be easily resolved. Try below instructions when a problem occurs. 「Lamps」 (P.1-8) if the red lamp blinks. Check if the power cord is correctly connected to the device and wall outlet. . Turn on the device.
  • Page 217 Maintenance and Troubleshooting Trouble 3: The device cannot print. Troubleshooting : 1) Check if Ready is displayed on the LCD. 2) Check if paper is fed. 3) Check if the device language and driver are properly selected 4) Check if the USB cable is properly connected. 5) Check if the correct paper size is selected in the printer setting or device driver 6) Check if data is sent from the device status window.
  • Page 218 Maintenance and Troubleshooting Trouble 9: The device is on but the lamp in the control panel is not on. Troubleshooting : The lamp can be on several seconds later. Check if the power cord is properly connected. Trouble 10: The front cover is not closed. Troubleshooting : Check if the cartridge is properly installed.

  • Page 219: Device Quality Troubleshooting

    Maintenance and Troubleshooting Trouble 15 : Cannot connect the network. Troubleshooting : Check the cable. - For the wire network Check if the LED lamp blinks. If not, the network is not properly connected. To check if the network cable has a problem, connect the network able to the PC or other device.
  • Page 220 Maintenance and Troubleshooting Trouble 2: Toner stains are on paper. Troubleshooting : 1) Check if paper is properly fed. 2) The drum cartridge may have a problem. Replace the new drum cartridge. 3) The toner is on the roller. Clean up the roller. To prevent this problem, do not use paper smaller than the image to be printed.
  • Page 221 Maintenance and Troubleshooting Trouble 6: While or black lines are printed on the OHP or paper . Troubleshooting : 1) The toner may be low. Shake the cartridge to use the remaining toner. 2) The toner cartridge may have a problem. Replace the toner cartridge.
  • Page 222 Maintenance and Troubleshooting Trouble 10: Too thick print. Troubleshooting : 1) Set correct toner density from the print setting or driver. 2) Check if paper is wet. 3) Do not use rough paper. 4) Check if the media type in the print setting matches the paper in the tray.

  • Page 223: Tray 2 Troubleshooting

    Maintenance and Troubleshooting Trouble 13: Toner stain or shadow in the background. Troubleshooting : 1) Check if the cartridge is properly installed. 2) The toner cartridge may have a problem. Replace the new toner cartridge. 3) The drum cartridge may have a problem. Replace the new drum cartridge.

  • Page 224: When The Problem Is Not Resolved

    Other Troubleshooting Trouble 1: How can I get the printer driver or utility updates? Troubleshooting : Visit our website (www.sindoh.com) and download them. Trouble 2: The scanner driver is not visible from Window 2008 Server Troubleshooting : Go to “Server Administrator...

  • Page 225: Chapter 6. Appendix

    M402/M403 Series User Manual Appendix...

  • Page 226: Specifications

    Appendix 1. Specifications Main Body Specifications Item Specification Type Desktop Container Material Print Type Dry Static Shooting Expose Type 1D Projection with the Laser Beam Development Type Drum-Development Roller Contact Fusion Type Heat Pressure Roller Scan Type Paper Paper Cassette: A4, A5, JIS B5, Folio, Letter, Legal, Executive, Statement Manual Tray: A4, A5, JIS B5, Folio, Letter, Legal, Executive,...

  • Page 227: Copy Specifications

    Appendix Copy Specifications Item Specification Scan/Print Line Density Scan: 600dpi×600dpi Print: enhanced 1200 Preparation Time 35 seconds or less (Ambient temperature: 20°C) First Copy Time 9seconds (A4 Landscape, Flatbed, Tray 1) Continuous Copy Rate 32 copies/min. (M402) 36 copies/min. (M403) No.

  • Page 228: Printer Specifications

    Appendix Item Specification Interface USB 2.0 port, 1 Ethernet, Wi-Fi(Option) USB: Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 Scan Rate 25 sheets/min (300dpi, ADF) Transmission File Format Lossless JPEG Printer Specifications Item Specification Print Rate 32ppm(M402) 36ppm(M403) Resolution...

  • Page 229: Tray 2 (Option)

    Appendix Tray 2 (Option) Item Specification Paper Type Standard 60~90 Paper Size Paper Cassette: A4, A5, JIS B5, Folio, Letter, Legal, Executive, Statement Power Supplied from the main body...
  • Page 230 Warranty Conditions (Product Name M400 Series) - The warranty period is one year. - Recommended use: 3,000 copies/month(M401) 5,000 copies/month(M402, M403) - Use of Consumables Sales Category First Installation Remark Toner M401 (2,500 sheets) 2,500 sheets A4 5% chart...

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