If You Need Service - Rheem Residential 40 Gallon Use & Care Manual

IF YOU NEED SERVICE

1. Should you have any questions about your new water
heater, or if it requires adjustment, repair, or routine
maintenance, it is suggested that you first contact your
installer, plumbing contractor or previously agreed upon
service agency. In the event the firm has moved, or is
unavailable, refer to the telephone directory, commercial
listings or local utility for qualified service assistance.
2. Should your problem not be solved to your complete
satisfaction, you should then contact the Manufacturer's
National Service Department at the following address:
:
Important Instructions for the Commonwealth of Massachusetts
The Commonwealth of Massachusetts requires compliance with 5.08:
Modifications to NFPA-54, Chapter 10 regulation 248 CMR 4.00 and
5.00 for installation of through – the – wall vented gas appliances as
follows:
(a) For all side wall horizontally vented gas fueled equipment installed in
every dwelling, building or structure used in whole or in part for residen-
tial purposes, including those owned or operated by the Commonwealth
and where the side wall exhaust vent termination is less than seven (7)
feet above finished grade in the area of the venting, including but not lim-
ited to decks and porches, the following requirements shall be satisfied:
1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the
time of installation of the side wall horizontal vented gas fueled equip-
ment, the installing plumber or gasfitter shall observe that a hard wired
carbon monoxide detector with an alarm and battery back-up is installed
on the floor level where the gas equipment is to be installed. In addition,
the installing plumber or gasfitter shall observe that a battery operated or
hard wired carbon monoxide detector with an alarm is installed on each
additional level of the dwelling, building or structure served by the side
wall horizontal vented gas fueled equipment. It shall be the responsibility
of the property owner to secure the services of qualified licensed profes-
sionals for the installation of hard wired carbon monoxide detectors
a. In the event that the side wall horizontally vented gas fueled equip-
ment is installed in a crawl space or an attic, the hard wired carbon
monoxide detector with alarm and battery back-up may be installed on
the next adjacent floor level.
b. In the event that the requirements of this subdivision can not be met
at the time of completion of installation, the owner shall have a period of
thirty (30) days to comply with the above requirements; provided, how-
ever, that during said thirty (30) day period, a battery operated carbon
monoxide detector with an alarm shall be installed.
2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon
monoxide detector as required in accordance with the above provisions
shall comply with NFPA 720 and be ANSI/UL 2034 listed and IAS certi-
fied.
3. SIGNAGE. A metal or plastic identification plate shall be permanently
mounted to the exterior of the building at a minimum height of eight (8)
feet above grade directly in line with the exhaust vent terminal for the
horizontally vented gas fueled heating appliance or equipment. The sign
shall read, in print size no less than one-half (1/2) inch in size, "GAS
VENT DIRECTLY BELOW. KEEP CLEAR OF ALL OBSTRUC-
28
In the United States:
2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: 1-800-432-8373.
When contacting the manufacturer, the following
information will be requested:
a. Model and serial number of the water heater as shown on
the rating plate attached to the jacket of the heater.
b. Address where the water heater is located and physical
location.
c. Name and address of installer and any service agency who
performed service on the water heater.
d. Date of original installation and dates any service work was
performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted
regarding your problem.
TIONS".
4. INSPECTION. The state or local gas inspector of the side wall hori-
zontally vented gas fueled equipment shall not approve the installation
unless, upon inspection, the inspector observes carbon monoxide detec-
tors and signage installed in accordance with the provisions of 248 CMR
5.08(2)(a)1 through 4.
(b) EXEMPTIONS: The following equipment is exempt from 248 CMR
5.08(2)(a)1 through 4:
1. The equipment listed in Chapter 10 entitled "Equipment Not Required
To Be Vented" in the most current edition of NFPA 54 as adopted by the
Board; and
2. Product Approved side wall horizontally vented gas fueled equipment
installed in a room or structure separate from the dwelling, building or
structure used in whole or in part for residential purposes.
(c) MANUFACTURER REqUIREMENTS - GAS EqUIPMENT
VENTING SYSTEM PROVIDED. When the manufacturer of Product
Approved side wall horizontally vented gas equipment provides a vent-
ing system design or venting system components with the equipment, the
instructions provided by the manufacturer for installation of the equip-
ment and the venting system shall include:
1. Detailed instructions for the installation of the venting system design
or the venting system components; and
2. A complete parts list for the venting system design or venting system.
(d) MANUFACTURER REqUIREMENTS - GAS EqUIPMENT
VENTING SYSTEM NOT PROVIDED. When the manufacturer of a
Product Approved side wall horizontally vented gas fueled equipment
does not provide the parts for venting the flue gases, but identifies "spe-
cial venting systems", the following requirements shall be satisfied by the
manufacturer:
1. The referenced "special venting system" instructions shall be included
with the appliance or equipment installation instructions; and
2. The "special venting systems" shall be Product Approved by the
Board, and the instructions for that system shall include a parts list and
detailed installation instructions.
(e) A copy of all installation instructions for all Product Approved side
wall horizontally vented gas fueled equipment, all venting instructions,
all parts lists for venting instructions, and/or all venting design instruc-
tions shall remain with the appliance or equipment at the completion of
the installation.