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Chapter 5. Solving problems
If you are having a problem with the expansion card, use the following
information to help you determine the cause of the problem and the action to
take. Additional troubleshooting and debugging procedures are available in the
Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination
Service Guide for the blade server.
Make sure that you are using the latest versions of device drivers, firmware,
and BIOS code for the blade server and management module. If the code is not
at the latest level, the BladeCenter unit might not recognize the I/O expansion
card and might not turn it on. See http://www.ibm.com/systems/support/ for
the latest information about upgrading the device drivers, firmware, and BIOS
code for BladeCenter components. The instructions are in the documentation
that comes with the updates.
To determine whether the installation problem is caused by the hardware,
perform the following tasks:
v Make sure that the I/O expansion card is installed correctly. For additional
information, see the documentation that comes with the blade server.
v Make sure that all peripheral devices that are connected to the I/O modules
are correctly connected, turned on, operating correctly. For additional
information, see the documentation that comes with these devices.
To determine whether the installation problem is caused by the software,
perform the following tasks:
v Make sure that the correct device driver is installed. To download or get
information about the latest supported device drivers, utilities, and
documentation, see http://www.ibm.com/systems/support/. Also see the
Installation and User's Guide for the blade server for additional information.
v Make sure that the BIOS code in the expansion card is at the latest level.
v Make sure that you are using the correct expansion-card NVRAM settings
for the storage area network (SAN) and operating system.
© Copyright IBM Corp. 2007
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