In one of your presence settings, Phone (Home) and Secretary are unchecked.
When that presence is set, those contacts are unavailable to be called by other CA Client users.
Network Features
If CA Server is installed on your network, you can make or transfer calls to users of other PBXs after confirming
their presence from the contact list. You can also chat with users of other PBXs. Each computer that will use
network features requires a network activation key. CA Basic-Express users cannot use network features.
CRM Integration
You can make calls directly from CRM (Customer Relationship Management) software using TAPI. CA
Basic-Express users cannot use TAPI features.
You can also make calls with Microsoft
Office Outlook
2003/2007/2010 without using TAPI. During the
®
®
installation of CA Client, if you select to add call functions to Outlook, a toolbar containing the Dial box, Answer
button and Hang-up button will be added to Outlook.
8
Quick Reference Guide