Option tray controller card service check
Action
Step 1
Check all connections to the option tray controller card.
Are the properly connected?
Step 2
Check printer's firmware level.
Is it up to date?
Step 3
Replace the option tray.
Does the error remain?
Ejector motor failure service Check
Action
Open the stapler service cover and check the ejector motor cable
connection on the stapler controller board.
Is it properly connected?
ADF/Scanner hardware errors
8xx service error messages
Error code
840.xx
840.01
840.02
840.03
841.xx
842.xx
Description
Scanner error
The scanner is disabled and can't be used.
Scanner failure—front side image processing
ASIC. Invalid configuration or ASIC not found
Scanner failure—communications
Diagnostic information
Yes
Go to step 2.
Go to step 3.
Contact the next level
of support.
Yes
If the error persists,
then replace the staple
finisher option. Go to
"Staple finisher option
removal" on page
333.
Action
Perform the Scanner disabled service check.
Go to
"Scanner disabled error service check"
on page
This message is posted when the MFP PORs.
Enter the configuration menu, and reenable
the scanner module. See
error service check" on page
Image pipeline ASIC. See
check" on page
home position service check" on page
Communication failure. See
check" on page
137
No
Reseat the cables.
Update the firmware.
The problem is solved.
No
Reseat the ejector
motor connector.
138.
"Scanner disabled
138.
"CCD service
143. Also, see
"Flatbed
"CCD service
143.
7016
143.