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Greenspan warrants all new Greenspan products against defects in materials and workmanship for 12 months from
the date of invoice. Products that prove to be defective during the warranty period will be repaired or replaced at the
discretion of Greenspan.
Under Greenspan warranty conditions; it is the responsibility of the customer to cover shipping charges back to the
factory. Upon repair/replacement Greenspan will cover the return shipping charges to the customer.
This warranty does not apply to products or parts thereof which have been altered or repaired outside of the
Greenspan factory or other authorised service centre; or products damaged by improper installation or application, or
subjected to misuse, abuse neglect or accident. This warranty also excludes items such as reference electrodes and
Dissolved Oxygen membranes that may degrade during normal use.
Greenspan will not be liable for any incidental or consequential damage or expense incurred by the user due to partial
or incomplete operability of its products for any reason whatsoever or due to inaccurate information generated by its
products.
All Warranty service will be completed as soon possible. If delays are unavoidable customers will be contacted
immediately.
Any sensor should not be dismantled unless under instruction from Greenspan Technical Service staff. Incorrect
handling will void the warranty.
The correct choice of sensor and assistance with field installation can be provided by Greenspan and their sales
offices. A correct choice of equipment, together with technical advice and field experience should result in long term
success in the field. Greenspan Technical Services is dedicated to customer support and provides assistance in the
selection, installation, deployment and commissioning of sensors with a full range of consulting services. All
Greenspan products are designed, developed and manufactured in Australia and can be supplied at short notice.
If for some reason sensors are required to be returned to our factory or your sales representative, please note the
model and serial number, Describe the problem, including how and under what conditions the instrument was being
used at the time of malfunction. Clean the product and cable. Decontaminate thoroughly if used in toxic or hazardous
environment. Carefully pack product in original packaging if possible & include a statement certifying product and
cable have been decontaminated with supporting information. Products returned for repair must be accompanied by
a completed GRA (Goods Return Advice) form. All sensors returned for service and repair work must be properly
decontaminated prior to return. A cleaning charge may be applied to sensors that require further decontamination.
Service work will not commence until the quotation has been accepted by the customer. A purchase order for all
repair and service work will be required before work is carried out.
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