Page 1 Metering System Operator Manual...
Page 2 The control panel – display and keyboard Multifunction keys Display Multifunction keys (Softkeys) (illuminated) (Softkeys) Arrow keys Metering labels SET UP menu: Change system settings Loading postage: TELESET Display postage register Info key: Back to the home menu Display help Start/Stop key: Go back to the higher Start letter transport/...
Page 3: Table Of Contents
Contents About this operator manual _____________________________________7 1 Safety tips ___________________________________________________9 2 A short description of the ultimail _______________________________10 3 Switching the ultimail ON/OFF __________________________________12 4 ultimail Operating Basics ______________________________________14 Access control by MasterCard/UserCard _____________________14 The operating menu _____________________________________15 Trial run ______________________________________________16...
Page 4 7 Special functions ____________________________________________ 40 Postage correction _____________________________________ 40 Redate _______________________________________________ 41 Working with pre-select counter ___________________________ 42 Using the ultimail as incoming mail stamp ___________________ 44 Only seal letters (optional) _________________________________ 46 Using an external postage scale ___________________________ 47 7.6.1 Connecting an external postage scale ______________________ 47 7.6.2...
Page 5 11.20 Account administration extension _________________________101 11.21 Changing phone numbers _______________________________102 12 Maintenance and care ________________________________________103 12.1 Cleaning the ultimail metering system ______________________103 12.2 Changing the ink cartridges ______________________________104 12.3 Adjust the ink cartridges _________________________________109 12.4 Cleaning the print system _______________________________110 Filling the water tank (optional) _____________________________111 12.5...
Page 6 Tips and tricks ___________________________________________________ 147 How to enter text _____________________________________________ 147 How to prepare letter stacks for batch mailing with the feeder ultimail 90 __ 149 How to prevent jamming and double-feeding during batch mailing ______ 150 How to feed similar mail pieces at the sealer ultimail 60 ______________ 152...
Page 7: About This Operator Manual
Warning! indicates a potential danger of injury caused by rotating components. Danger areas of the ultimail are marked with such a safety sign. Caution! indicates a potential hazard that may result in damage to the ultimail or impair the metering process.
Page 8 Operator Manual...
Page 9: Safety Tips
Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again. • Use the ‘Sealer ultimail 60’ only with the ultimail 60 postage meter. It is not possible to operate the sealer without the ultimail 60 postage meter.
Page 10: Short Description Of The Ultimail
On one glance, the home menu will show you the current set- tings for the meter imprint. You simply position the letter – the ultimail will seize the letter, meter it and place it in the catch tray ready for dispatch.
Page 11 – Label dispenser to print self-adhesive labels for large/thick mail pieces. – Sealer ultimail 60. Automatic sealer for the ultimail 60 to moisten and seal letters. The letters are positioned manually. – Feeder ultimail 90. Automatic feeder with sealer for the ultimail 90.
Page 12: Switching The Ultimail On/Off
Operator Manual Switching the ultimail ON/OFF Use the power switch on the back of the postage meter to switch the ultimail and installed optional system components ON/OFF. Switching on • Switch the power switch on the back of the postage meter to the position.
Page 13 Only in that way can you prevent drying and maintain a constant printing quality. • Make sure the ultimail displays the home menu. If necessary: call the home menu by pressing the key.
Page 14: Ultimail Operating Basics
Operator Manual ultimail Operating Basics In this chapter you will learn about the basic ultimail functions and how to handle the operating menu. Access control by MasterCard/UserCard MasterCard and UserCard, both designated as access cards, control access rights to use the ultimail.
Page 15: The Operating Menu
Operating Basics The operating menu In this chapter you will get to know the home menu. The total of the ultimail user interface works in a similar way. You will soon get used to the other windows (SET UP menu, input, prompt, error message, help).
Page 16: Trial Run
• Push the envelope in until the letter sensor recognizes the envelope and starts letter transport. Letter guide face The ultimail feeds the envelope, prints, and places the printed envelope in the catch tray. You can also start letter transport with the key.
Page 17: Metering
Metering Metering Preparations 5.1.1 Setting up catch tray The catch tray can be adjusted to various envelope formats – up to ISO C5 maximum. You work without catch tray when processing larger formats. • Slide the two limit guides until they engage into the desired position.
Page 18 Operator Manual Move the letter guide upwards. • Hold the bar in the grip recess and slide it so that the letter guide outside is directed to the suitable format marking. The letter guide is adjusted correctly if the format marking arrow points to the exterior of the letter guide.
Page 19 Metering On the feeder • Folding the adjustable letter guide up vertically to letter receiving tray: Simply press down the recess grip on the letter guide. Move the letter guide upwards. • Hold the bar in the grip recess and slide it so that the exterior of the letter guide is directed to the suitable format marking.
Page 20: Switch On/Off Seal Function (Only Sealer/Feeder)
Operator Manual 5.1.3 Switch on/off seal function (only sealer/feeder) Sealing: If the letters are to be sealed: • Place the switch to the rear into seal position. • Check filling level in water tank. • Fill more water if required. Read Chapter 12.5 on page 111.
Page 21: Setting The Meter Imprint
Metering Setting the meter imprint The following settings determine the Postage value meter imprint: Type of mail Logo Date – Postage value – Logo (advertising imprint) – Type of mail endorsement – Date for meter imprint (= current date of deposit of the mail piece).
Page 22 Operator Manual High postage The ultimail will warn you if you enter an amount that is higher than the preset. The ultimail thus helps to avoid overmetering and loss of postage. You can change the limit for the monitoring function in the SET UP menu (see page 74).
Page 23: Logo Imprint
• Press the key next to the desired logo. In the example, this is the logo CEBIT 2003. The ultimail goes back to home menu. The advertising imprint is set. You can have a look at the advertising imprints: Press for at least 3 seconds the key next to the logo in the SELECTING LOGO menu.
Page 24: Type Of Mail Endorsement
• Press the key next to the desired type of mail endorsement. In the example, this is “First class”. The ultimail goes back to home menu. The type of mail endorsement is set. You can also directly set the type of mail endorsement in the home menu.
Page 25: Date Of Meter Imprint
Date of meter imprint The date for the meter imprint is set automatically to the current date by the system clock. You can set the date forward by up to 30 days. The ultimail does not allow to set the date backward.
Page 26: Using The Memory
Operator Manual 5.2.5 Using the memory The ultimail has 6 short code memories. You can call the saved settings for postage value and endorsement in the home menu. • In the home menu, press the key next to MEMORY.
Page 27: Change Account
• Press the key next to the desired account. In the example, this is account 10789 “Service”. The ultimail goes back to home menu. The selected account is set up. You can also directly set the account in the home menu.
Page 28: Positioning And Metering A Letter
How to position letters at the manual positioner and work with sealer or feeder, read in Chapters 5.4.1 to 5.4.3. You can select total pieces prior to metering. This ultimail function will help you to have the metered deliveries readily stacked by numbers for the dispatch.
Page 29: Ultimail 60 With Sealer
Metering 5.4.2 ultimail 60 with sealer When the display shows the home menu and the ultimail is in METERING mode (indication in the status line) you can posi- tion and meter letters. • Place the letter on the letter receiving tray at the sealer so that: –...
Page 30: Ultimail 90 With Feeder
– Position letters of the same format only (max. 9" x 4.5"/229 mm x 114 mm). – The ultimail processes letters of a thickness up to ¼" (6.35 mm). – Only position letters of nearly the same thickness in the stack ( 0.04"/1 mm).
Page 31: Positioning Single Letters
As soon as the feeder is empty, the ultimail stops. Detailed information on preparing letter stacks for batch mailing with feeder ultimail 90 can be found on page 149. Press down moistened envelope flaps To ensure that envelopes are well sealed, we recommend pressing down the envelope flaps firmly after metering.
Page 32: Metering Labels (Optional)
Operator Manual Metering labels (optional) The ultimail uses the ‘Label dispenser’ option to print self-adhesive FP labels. Caution! Only use original FP labels. We can ensure correct label processing only when you comply with this. Caution! Do not put in more than the pre-packaged 40 labels.
Page 33: Rate Calculation (Optional)
Calling the scale menu • In the home menu, press the key to the left of SCALES. The ultimail opens the scale menu. What you should know about the scale menu … – You will see, in the left part of the dis-...
Page 34 Operator Manual Default setting The default setting for rate calculation is: 1ST CLASS/PRIORITY. To set the scale menu back to default setting: • Press the key in the scale menu. Exiting the scale menu • With the key you go back to home menu.
Page 35: Setting Postal Rates For Rate Calculation
Rate calculation Setting postal rates for rate calculation You set the postal rates in a dialogue with the ultimail, i.e. the ultimail requests all the data required for calculating postage one after the other. You select from the postal rates offered each using the multifunction keys.
Page 36 Class mail with a weight exceeding 1 lb., Package service Inter BMP), it is neces- sary to enter the destination ZIP code. The ultimail opens an input window for the ZIP code. • Enter the first three digits of the destination ZIP code.
Page 37 Once the mail piece sits on the weighing platform (indicated weight > 0 oz. ), the ultimail opens a window for the value. • Enter the value in $. • Confirm with key.
Page 38: Weighing, Determining Postage, Metering
In the status line, the ultimail displays readiness for metering. If you have switched on automatic endor- sement, the ultimail will also set an appro- priate type of mail endorsement. • Remove the mail piece from the weigh- ing platform and position as usual.
Page 39: Saving Postal Rates And Calling Them From Memory
• Press, for at least 3 seconds, the numeric key to which you wish to save the postal rate ( • The ultimail shortly overlays the mes- sage “Entry saved”. The displayed rate setting is saved on the selected numeric key.
Page 40: Special Functions
SET UP • Select MODE SETTING CORRECTION. MODE SETTING The ultimail sets the correction imprint and goes back to home menu. CORRECTION The CORRECTION mode is set. • Enter the amount to be imprinted on the mail piece in addition to the postage value already metered.
Page 41: Redate
Print redate • Call SET UP menu with key. • Select MODE SETTING REDATE. SET UP The ultimail sets the correction imprint and goes back to home menu. The MODE SETTING REDATE mode is set. REDATE • Enter new date.
Page 42: Working With Pre-Select Counter
You can use the pre-select counter function to meter a preset number of letters. This function is especially useful for stack processing with feeder. – The ultimail will stop once the total number of letters is finished. – You can start again with key and meter the next stack.
Page 43 Special functions Selecting total pieces in the home menu You can also select total pieces directly in the home menu. The pre-select counter in the SET UP menu remains unchanged. • Type the desired number. The entered number appears at the bottom right of the status line.
Page 44: Using The Ultimail As Incoming Mail Stamp
For registering your incoming mail (up to a thickness of ¼"/6.35mm), you can use the ultimail as incoming mail stamping machine. For this function, use the INCOMING STAMP mode. The ultimail will print ‘Received on: …’ together with the date displayed. All users can use this function, even without access card.
Page 45 Print “Received on: …” • Feed incoming mail in single pieces and manually. Place the side to be printed face upwards! The ultimail prints the incoming mail stamp and ejects the mail to the right- hand side. End “Incoming stamp” mode •...
Page 46: Only Seal Letters (Optional)
SET UP • Select MODE SETTING ONLY TRANSPORT, NO PRINTING. MODE SETTING The ultimail goes back to home menu. The home menu does not show any ONLY TRANSPORT, NO PRINTING meter imprint settings now. In the status line, you will see MODE: ONLY TRANSPORTING.
Page 47: Using An External Postage Scale
Special functions Using an external postage scale The ultimail is equipped as a standard feature with a 9-pin interface. You can connect to this interface an existing postage scale made by Francotyp-Postalia (e. g. a flexi- scale). The FP postage scale determines the weight and calculates the postage value.
Page 48: Determining Postage And Metering
Caution! Also read the Operator’s Manual of your FP-postage scale. Obtain information particularly, on the safe handling of the FP-postage scale. • Switch on the ultimail and wait for the start routine to finish. ultimail has to be ready for metering: –...
Page 49: Postage Register
Postage register Postage register The ultimail saves important parameters and postage used information in registers. You can have the register states displayed and printed on an empty envelope or a label. • Press key. You will see the current register states: R1 –...
Page 50: Loading Postage - Teleset
TELESET is the loading of the desired postage credit via modem. The modem is built into the ultimail. To load postage a connection is made to the TELESET data center with the ultimail and the desired amount is loaded. Accounting is as per your contract with the United States Postal Service.
Page 51 • Open the TELESET menu with the key. SELECT TELESET • Select BOOKING REPORT… BOOKING REPORT… The ultimail will display information to the last load procedure. Print report • Position an empty envelope. • With the key print the last booking report on the empty envelope.
Page 52 Operator Manual...
Page 53: Account Administration
(set a budget), and define authorizations connected with the MasterCard/ UserCard function. The ultimail 60 is rated for 10 accounts in serial equipment. You can at any time extend the account function to 50 accounts without problems, even at a later time.
Page 54 The account user is authorized to load postage. TELESET function is blocked. Budget UNLIMITED The total postage of the ultimail is available. RESTRICTED Account is supplied with a certain credit (= current limit). When the credit is used up, the ulti-...
Page 55: Change Settings For Existing Accounts
From now on, this logo is the new default Setting standard logo setting for this account. The ultimail goes back to EDIT ACCOUNTS menu. You will find information on the meaning of possible settings for the logo on...
Page 56 • Open the menu for selecting accounts with SELECT ANOTHER ACCOUNT. • Select the account the settings of which you want to change. The ultimail goes back to EDIT ACCOUNTS… menu. Now you can change the standard logo for this account.
Page 57: Release/Block Teleset Access
Account administration 10.2.2 Release/block TELESET access • Call SET UP menu with the key. • Select ACCOUNT ADMINISTRATION SET UP ACCT EDIT. The EDIT ACCOUNTS… menu appears. ACCOUNT ADMINISTRATION You can see the account number in the head line. ACCT EDIT If you wish to change the TELESET access for other accounts select the desired account using the SELECT...
Page 58: Changing Budgets And Assigning Credits
Operator Manual 10.2.3 Changing budgets and assigning credits More information on the meaning of bud- get settings can be found on page 54. • Call SET UP menu with the key. • Select ACCOUNT ADMINISTRATION SET UP ACCT EDIT FURTHER FUNCTIONS.
Page 59 Account administration Setting the current credit In the FURTHER FUNCTIONS ACCOUNT… menu: • Type the amount for credit which you want to make available for the account. • Set the new credit using the key next to CURRENT LIMIT. The displayed current limit is available to this account for metering.
Page 60: Change Name
SET UP ACCT EDIT FURTHER FUNCTIONS EDIT NAME. ACCOUNT ADMINISTRATION The ultimail opens the menu for changing the account name. ACCT EDIT If you wish to change the name of another account select the desired account with FURTHER FUNCTIONS the SELECT ANOTHER ACCOUNT function.
Page 61: Generate/Block Usercard(S) For An Account
Each user has, with his UserCard, only access to his account, including all authoriza- tions and budget specifications set to it. To protect the ultimail, in case of UserCard loss, for instance, from unauthorized metering, you can disable the assignment between account and UserCard(s).
Page 62 Operator Manual • Remove UserCard. The UserCard is valid for the assigned account. • To generate further UserCards or for any other settings in the account administration, plug the MasterCard in again. You can rewrite UserCards which are no longer needed or invalid by another account assignment.
Page 63: Switch On/Off "Access Card Required
10.4 Switch on/off “access card required?” Caution! Mode ACCESS CARD REQUIRED: OFF. This setting cancels access restrictions to accounts. Every ultimail user can meter on all accounts and call all account data. • Call SET UP menu with the key.
Page 64: Display And Print Account Information
Operator Manual 10.5 Display and print account information The ultimail displays the current settings for individual accounts and ascending information in various overviews. For more information to the overview contents, read page 65. • Call SET UP menu with the key.
Page 65 The SEND LIST OF ALL ACCOUNTS TO PC function offers you the chance to transfer account data for further evaluation to a personal computer. The ultimail can print all account information: – Position empty envelope or card and start the print with the key.
Page 66: Set Account Counter To Zero
Operator Manual 10.6 Set account counter to zero zero 10.6.1 Set one account to • Call SET UP menu with the key. • Select ACCOUNT ADMINISTRATION SET UP ACCT EDIT. The EDIT ACCOUNTS… menu appears. ACCOUNT ADMINISTRATION You can see the account number in the head line.
Page 67: Delete Accounts
DELETE / ZERO ALL ACCT DELETE ACCOUNTS. ACCOUNT ADMINISTRATION • Follow the instructions in the display. Use this function to delete all accounts DELETE / ZERO ALL ACCT set in the ultimail, except the Master account (account 1). DELETE ACCOUNTS...
Page 68: System Settings
Operator Manual System settings 11.1 Setting the operating mode You can operate the ultimail in different operating modes (modes). • Call SET UP menu with the key. SET UP • Select MODE SETTING. MODE SETTING In the head line, you can see the current Current setting setting.
Page 69 (default setting after every switching on). PRINT LOGO ONLY The ultimail prints only the logo. INCOMING STAMP The ultimail prints only the current date (ultimail as incoming mail stamping machine). Read Chapter 7.4 on page 44. ONLY TRANSPORT, NO PRINTING The postage meter transports letters without printing.
Page 70: Display, Print And Send System Information
Print system information • Print the information on labels using key. (only for ultimail with label dispenser) . Have some empty envelopes or cards ready. The ultimail will print system information in several parts. • Position an empty envelope or a card.
Page 71: Meter Type
System settings 11.3 Meter type The ‘Meter type’ setting determines whether the ultimail will print postage as $0.00 or $0.000 decimal mode. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS MORE. SYSTEM SETTINGS MORE •...
Page 72: Setting The Print Offset For The Meter Imprint
• Assign the value with the key next to PRINT OFFSET. The print offset is set. Caution! The meter imprint offset is maintained until the next change, even if you switch the ultimail off.
Page 73: Setting Low Postage Warning - Limit
System settings 11.5 Setting low postage warning – limit The ultimail signals when the remaining postage falls below a certain limit. You can set the limit for low postage warning. ultimail warns you, if – the descending register (R1) falls below the set limit –...
Page 74: Setting High Postage - Limit
Operator Manual 11.6 Setting high postage – limit This function gives an alarm if the set postage exceeds a certain limit. You can set the limit for ‘High postage’. • Call SET UP menu with the key. SET UP •...
Page 75: Tone Signal
11.7 Tone signal The ultimail acknowledges every press of a key with a beep. A sequence of tone signals is an alarm due to errors. You can adapt this function to your requests. • Call SET UP menu with the key.
Page 76: Display Contrast
The display contrast is set and main- tained until the next change, even if you switch the ultimail off. If you do not confirm the changes within 5 seconds, the ultimail jumps back to the last display contrast setting used.
Page 77: Display And Reset Item Counter
System settings 11.9 Display and reset item counter The item counter will count all meter imprints (including zero imprints) in the METERING mode. In all other modes PRINTING LOGO, INCOMING STAMP and ONLY TRANSPORTING the item counter is not activated. •...
Page 78: Time
Operator Manual 11.10 Time 11.10.1 Day light saving time The ultimail automatically changes the time at the beginning and end of day light saving time. You can disable this function. Deactivate/activate automatic change-over • Call SET UP menu with the key.
Page 79 System settings Setting the beginning and end of day light saving time To set the beginning and end of the day light saving time, automatic change-over must be activated. • Press the associated keys until month, week in the month and day of the week show the desired setting for BEGIN and END.
Page 80: Adjusting The Current Time
Operator Manual 11.10.2 Adjusting the current time The built-in battery-operated system clock safely provides the current date and hour of the day. So it is only in rare cases required to correct the system clock for adjusting a minor difference.
Page 81: Setting Time Zone
System settings 11.10.3 Setting time zone If you move the ultimail from one time zone to another within one country you need to adjust the time zone. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS TIME ZONE.
Page 82: Print Image Data Administration
You can load logos and type of mail endorsements from card. The following chapters present the functions in detail. 11.11.1 Logo display and printing You can see the logos saved in the ultimail in the display and print these. • Call SET UP menu with the key.
Page 83: Change The Logo Names
System settings 11.11.2 Change the logo names Each logo has a name under which the motif is saved in the ultimail. You can change these names according to your requests. • Call SET UP menu with the key. SET UP •...
Page 84: Loading Print Image Data From Card
11.11.3 Loading print image data from card You can easily load print image data (e.g. logos, type of mail endorsements) from cards. Order the card with the desired print images from Francotyp-Postalia. • Call SET UP menu with the key.
Page 85: Delete Print Image Data
If you wish to delete the data now selected: • Confirm the security prompt with CONTINUE. The ultimail deletes the data. A message will inform you about the end of the deleting process. • Confirm the message with CONTINUE.
Page 86: Short Code Memories
Operator Manual 11.12 Short code memories The ultimail has 6 short code memories. In each of the memories, you can store a postage value with a suitable type of mail endorsement. You can directly call the saved settings from the home menu.
Page 87 System settings The ultimail opens the menu for setting the memory values. • Set the postage and type of mail to be saved as usual. • Continue with SAVE to save the displayed settings. The ultimail eventually displays the saved settings.
Page 88: Display And Print Saved Settings
• Print the memory list on a label using Memory 2 = not occupied key (only for ultimail with label dispenser) . The ultimail needs some time for print image creation. Letter transport is not started before that. The ultimail prints the memory list.
Page 89: Delete Memories
• Confirm the security prompt with YES. The memory concerned is deleted. For deleting selected memory You cannot delete memory 1 since the ultimail must have access to the postage and type of mail saved here as default settings.
Page 90: Internal Scale (Optional)
Operator Manual 11.13 Internal scale (optional) 11.13.1 Tare The internal scale calibrates automatically. If the scale does not find any zero point, or if you wish to weigh with a preload, you will have to tare the scale. • Call SET UP menu with the key.
Page 91: Setting Weighing Mode
11.13.2 Setting weighing mode In the ADJUSTING THE INTERNAL SCALES menu you can change the weighing mode to NORMAL and use the ultimail simply as scale. The NORMAL weighing mode is not available for rate calculation. • Call SET UP menu with the key.
Page 92: Switching On And Off Automatic Type Of Mail Endorsement
If no suitable type of mail endorsement is present, the ultimail meters without type of mail endorse- ment. The ultimail does not set type of mail en- dorsements automatically. The ultimail prints during metering the type of mail endorsement set in the home menu.
Page 93: Rate Table Update
System settings 11.13.4 Rate table update If postage regulations and rates are changed, you can load new rate table data. The ultimail supports the loading from cards which you can order from Francotyp-Postalia. • Call SET UP menu with the key.
Page 94: Delete All Rate Tables
You have to load a new rate table before you can use the rate calculation function again. 11.13.6 Change local ZIP code for rate calculation This setting determines which place of deposit the ultimail uses for rate calculation. • Call SET UP menu with the key. SET UP •...
Page 95: Setting Print Head Standby Time
• Assign the new time with the key next to STANDBY TIME PRINTHEAD. The standby time is set and maintained until the next change, even if you switch the ultimail off. You can reset the default setting for the standby time (40 seconds) with the C/CE key.
Page 96: Setting Letter Transport Run-On Time
3 and 30 seconds in steps of 1 second each. • Register the displayed run-on time with SAVE. The letter transport run-on time is set and maintained until the next change, even if you switch the ultimail off. Selected run-on time...
Page 97: Modem Configuration - Adjusting Dialing Parameters
System settings 11.16 Modem configuration – adjusting dialing parameters Francotyp-Postalia customer service sets, during ultimail commissioning, correct dialing parameters for the built-in modem. After moving to new premises or any change of your phone equipment, you should check the settings and adjust them if necessary.
Page 98 Operator Manual Possible settings and their meaning: Line Setting Explanation TYPE OF PHONE LINE MAIN STATION The ultimail is operated on a main line. EXTENSION The ultimail is operated on an extension of the phone equipment. DIALING METHOD PULSE DIALING...
Page 99: Generate Mastercard
CREATE NEW MASTERCARD 11.18 Changing the origin ZIP code If you wish to use the ultimail elsewhere (e.g. after moving to new premises), you must register the new location of your ultimail with Francotyp-Postalia. At the new location you must load the new origin Zip code by modem from the TELESET data center.
Page 100: Selecting The User Interface Language
Operator Manual 11.19 Selecting the user interface language The ultimail user interface supports the languages English and German. Language change-over will have immediate effect. • Call SET UP menu with the key. SET UP • Select SYSTEM SETTINGS MORE MORE.
Page 101: Account Administration Extension
System settings 11.20 Account administration extension As a standard, the ultimail is provided with 10 account memories. You can increase the number of possible accounts to 50. For this purpose you need an authorization code which you can order from Francotyp-Postalia.
Page 102: Changing Phone Numbers
Operator Manual 11.21 Changing phone numbers The ultimail saves important phone numbers. In this menu you can see and change all saved phone numbers. Caution! Any incorrect setting of the phone number for the TDC (TELESET data center) results in non loading of postage.
Page 103: Maintenance And Care
Cleaning the ultimail metering system Warning! Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If this happens, pull out the power plug immediately. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
Page 104: Changing The Ink Cartridges
12.2 Changing the ink cartridges The ultimail will remind you that the cartridge should be exchanged. If the ink car- tridges are empty, the ultimail automatically starts the software-guided exchange pro- cedure. The ultimail is no longer ready for operation. First replace the two cartridges before you can start printing again.
Page 105 Maintenance and care Remove ink cartridges… • Open cartridge flap with a powerful sudden motion and fold up as far as it goes. Note: The cartridge flap is provided, at its front edge, about in the centerline, a clip lock engaging into the housing. Do not be shy if the flap slightly jams at this locking point when being opened.
Page 106 Operator Manual Insert new ink cartridges… Caution! Insert the cartridges only after the cartridges have adapted to the ambi- ent temperature of the postage meter (e.g. after storage in cellar or after con- veyance in a cold vehicle). Else, no cor- rect calibration can be performed.
Page 107 In the ADJUSTING PRINTING menu: • Press the key next to ADJUST INK CARTRIDGES. The ultimail will prompt you to position an empty letter. • Position an empty envelope for ultimail test print. The ultimail prints the test print.
Page 108 Start the exchange procedure… If you wish to change the ink cartridges before being prompted by the ultimail, call the change procedure in the SET UP menu. • Call SET UP menu with key.
Page 109: Adjust The Ink Cartridges
• Select SYSTEM SETTINGS PRINT SET UP ADJUST INK CARTRIDGES. SYSTEM SETTINGS The ultimail will start a procedure for cartridge adjustment. Follow the instruc- tions in the display. PRINT For details of the adjustment procedure, read pages 107 to 108.
Page 110: Cleaning The Print System
A message will inform you about the INTENSIVELY CLEAN PRINT HEAD progress of the cleaning procedure. • Test the imprint quality by an ultimail test print with postage value “0.00” (see Chapter 4.3 on page 16). If such an intensive cleaning process...
Page 111: Filling The Water Tank (Optional)
• Be extremely careful when using water. Immediately pull out the power plug if water has penetrated the interior of the ultimail. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
Page 112 Operator Manual • Unscrew water tank cover. • Fully empty water tank and, if neces- sary, clean it. • Fill tap water into water tank. • Place water tank screw cover and tighten. • Turn water tank upside down in non- dangerous area (e.
Page 113: Cleaning / Changing The Moistening Sponge (Optional)
• Be extremely careful when using water. Immediately pull out the power plug if water has penetrated the interior of the ultimail. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
Page 114 Operator Manual • Remove water tank out of housing and put it at a safe place. • Release roller transport by pressing on release key. Roller transport moves upward. Now you have access to the moistening brush beneath the roller support.
Page 115 Maintenance and care • Lift out of the water tray the basket with the sponge. Remove sponge from basket. • Clean sponge or replace with a new one. • Put a new sponge into water before inserting it, and let soak completely. Sponge Basket The flaps are thus correctly moistened...
Page 116 Operator Manual • Check if moistening felt and brush are well moistened. If necessary, apply some water and stroke with your finger several times over the brush. • Lower the brush into the horizontal position. • Press roller transport down until it clicks into place.
Page 117: Adjust Moistening Level (Optional)
Maintenance and care 12.7 Adjust moistening level (optional) There are two hoses of different length included in the scope of supply, to be mounted on the cover of the water tank. The moistening level can thus be adapted to the letters accordingly.
Page 118: Changing The Battery
The metering system monitors the battery charge status. An appropriate message appears in the display when it is time to change the battery. Caution! Only use a battery 90.4701.8004.00 as provided by Francotyp- Postalia. Warning! Observe the instructions enclosed with the battery for correct use and disposal.
Page 119 Maintenance and care Opening battery compartment: • Press the clip lock at the battery compartment cover and take off battery compartment cover. • Take out the used battery. Clip lock Battery compartment cover • Insert new battery (90.4701.8004.00). Make sure that the polarity is correct. (Symbols in the battery compartment indicate the correct position.) •...
Page 120: Troubleshooting
You will find an overview of access rights on page 140. The ultimail does not The ultimail was not in home menu when the power switch off, does not shut switch was actuated. down. Change to the home menu with the home key. Switch off the ultimail by power switch.
Page 121 Position the letter again, or start letter transport with start. Start/Stop key. The ultimail does not display the home menu. Change to the home menu with the home key, and try again. Problems with label Before loading the label dispenser: Loosen labels.
Page 122: Removing Letter Jams
Operator Manual Problem Possible cause and remedy Meter imprint is incom- The ultimail is not in “Metering” mode. plete, value stamp is Status line shows current mode. missing. Press the C/CE key for 3 seconds. For setting the mode, read Chapter 11.1.
Page 123 Desired amount cannot be Impermissible amount. called. Enter a permissible amount and try again (see Chapter 9). The ultimail cannot connect to the TELESET data center. Check modem configuration (see Chapter 11.16). … with basic settings, maintenance and care New account cannot be All available account memories are already occupied.
Page 124 Sponge is worn. Exchange the sponge (see Chapter 12.6). You have used unsuited envelopes. Observe specifications (see page 158). The ultimail does not start Entry sensor does not recognize the letters. when you have positioned Start letter transport with Start/Stop key.
Page 125 Slightly lift the stack at the rear part. not correctly fed. Mail pieces are mistrack- Letter guide is not correctly adjusted. ing through the ultimail. Last mail piece of stack is Push letter manually in until the feeder seizes the not fed.
Page 126: Removing Letter Jams
Reach into the opening and press locking device upward. • Pull letter transport to the right out of the ultimail. • Take out jammed letters. • Insert letter transport. The locking bar clicks into place. The ultimail is ready for operation again.
Page 127 • Release roller transport by pressing on release key. Roller transport moves upward. • Take out jammed letters. • Press roller transport powerfully down until it clicks into place. The ultimail is ready for operation again.
Page 128: Attach Adjustable Letter Guide To Feeder/Sealer
Operator Manual 13.3 Attach adjustable letter guide to feeder/sealer On both sides, the adjustable letter guide Clips is provided with clips for locking the bar. The two slots in the front edge of the lug will hold the wire spring on the bar.
Page 129: Display, Print And Send Diagnostics List
Troubleshooting 13.4 Display, print and send diagnostics list The diagnostics list of the ultimail lists the last 30 faults (date, time of day, error code, error description). • Call SET UP menu with key. SET UP • Select DISPLAY SYSTEM...
Page 130 Operator Manual...
Page 131: Moving The Ultimail To Another Location
Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If this happens, pull out the power plug immediately. Have the ultimail metering system checked by Francotyp-Postalia service before starting it up again.
Page 132: Dismantling The Ultimail Metering System
Operator Manual Dismantling the ultimail metering system Preparations • Remove MasterCard or UserCard. • Switching off the metering system: Switch the power switch on the back of the postage meter to the position • Switch off all connected external equip- ment (PC, external rate calculation scale).
Page 133 Appendix – Moving the ultimail to another location On the postage meter: • Unplug the power cable. • Removing the phone cable from the postage meter: Press the spring on the plug and pull the plug out of the phone socket.
Page 134 Operator Manual Emptying water tank and water tray • Take water tank and water tray out of the feeder/sealer and empty. Proceed as shown on pages 113 and 114. Separate catch tray from postage meter • Pull off catch tray toward the right-hand side of the postage meter.
Page 135 Appendix – Moving the ultimail to another location • Taking off feeder: Slightly lift feeder to release it from the two locking clips on the postage meter. • Slide the bar for adjustable letter guide so that it is flush with the housing edge.
Page 136: Reinstalling The Ultimail Metering System
Operator Manual Reinstalling the ultimail metering system • Install the ultimail metering system on a plane, stable surface. Attaching the feeder • Place manual positioner on the two locking clips on the postage meter housing. • Place feeder on the two locking clips on the postage meter housing.
Page 137 Appendix – Moving the ultimail to another location Attaching the catch tray • Push catch tray from the right-hand side against the postage meter. • Align catch tray in such a way to postage meter that catch tray and letter eject slot on postage meter are well contacting.
Page 138 On the postage meter: • Connect the power cable to the postage meter. The socket for the power connection is on the back of the ultimail postage meter. • Connect the phone cable to the postage meter phone socket. Make sure that spring is in correct position.
Page 139 Appendix – Moving the ultimail to another location Commissioning and function test • Fill water tank. Read Chapter 12.5 on page 111. • Switching on the ultimail metering sys- tem: Switch the power switch on the back of the postage meter to the position.
Page 140: Access Rights
Operator Manual Access rights Status Without With With Mode: access card UserCard MasterCard Access card Functions Assign budget for account Change logo name Create/block UserCards Create/delete accounts Display/print postage register Incoming mail stamp Load postage / TELESET released released...
Page 141 Appendix – Access rights Status Without With With Mode: access card UserCard MasterCard Access card Functions Reset account counter Seal envelopes without metering System settings not all not all View account data Zero imprint (Postage value “0.00”)
Page 142: Operating Menu (Overview)
Operator Manual Operating menu (overview)
Page 143: Country Codes
Appendix – Country codes Country codes Country Code Country Code Afghanistan Cambodia Albania Cameroon Algeria Canada Andorra Cape Verde Angola Cayman Islands Anguila Central African Republic Antihua Chad Argentina Chile Armenia China Aruba Colombia Ascension Comoros Australia Congo Republic Austria Congo, Democratic Republic Azerbaijan Corsica...
Page 144 Operator Manual Country Code Country Code Iraq Ireland Falkland Islands Israel Faroe Islands Italy Fiji Finland Jamaica France Japan French Guiana Jordan French Polinesia Kazakhstan Gabon Kenya Gambia Kiribati Georgia Korea, Democratic People’s Germany Republic (North) Ghana Korea, Republic of (South)
Page 145 Appendix – Country codes Country Code Country Code Mali Malta Qatar Marocco Martinique Mauritania Reunion Mauritius Romania Mexico Russia Moldova Rwanda Montenegio Montserrat Mozambique Saint Christopher Saint Helena Saint Lucia Namibia Saint Pierre & Miquelon Nauru Saint Vincent & the Nepal Grenadines Netherlands...
Page 146 Operator Manual Country Code Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad Tristan da Cunha Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis & Futuna Islands Western Samoa...
Page 147: Tips And Tricks
Appendix – Tips and tricks Tips and tricks This chapter contains supplementary information for handling the ultimail. You can read here, among others, how to prepare the mail pieces for batch mailing and preventing jamming and double-feeding by reasonable positioning.
Page 148 Operator Manual Change/correct text • Use the functions CURSOR LEFT and CURSOR RIGHT to place the cursor to the corresponding place in the text. • Overwrite the marked character with the desired new character. Deleting characters … • You can delete characters with the key.
Page 149: How To Prepare Letter Stacks For Batch Mailing With The Feeder Ultimail 90
– Only position in stack letters of the same format max. 9" x 4.5" (229 x 114 mm). – The ultimail processes letters of a thickness up to ¼" (6.35 mm). – Only position letters of nearly the same thickness in the stack ( 0.04"/1 mm).
Page 150: How To Prevent Jamming And Double-Feeding During Batch Mailing
Operator Manual • Arrange the letter stack so that all envelope flaps are face down. • Align upper edges flush: Loosen letter stack with the upper edge on a level base and shake smooth. Letter upper edges • Fan the letter stack so that the lower letter is the first protruding when inserted in the feeder.
Page 151 Appendix – Tips and tricks When setting the lateral letter guide – The stack should have enough clearance between letter guide face and adjustable letter guide (about 0.1"). – Avoid too large clearance between letter guide face and adjustable letter guide.
Page 152: How To Feed Similar Mail Pieces At The Sealer Ultimail 60
Operator Manual How to feed similar mail pieces at the sealer ultimail 60 Especially when metering large quantities of similar mail pieces, you can save time by optimized letter feed. • Arrange letters so that address areas are face up.
Page 153: Glossary
RRC – Remote Rate Change Online update of rate table for rate calculation. Data for new rate table are directly loaded to the ultimail via modem from the Remote rate table center. This service is currently not yet available in USA.
Page 154 Operator Manual TELESET remote value setting Postage meter accounting system of Francotyp- Postalia AG & Co. KG. The ultimail and the Teleset data center exchange value specifica- tions via modem when loading postage which release the desired postage amount.
Page 155: Technical Data
(1028 x 400 x 273 mm) … and scale* 40.5 x 15.8 x 11.8 " (1028 x 400 x 299 mm) postage meter ultimail 60/ultimail 90 Weight 19.6 lb. (8.9 kg) … with scale* and label dispenser* 21.2 lb. (9.6 kg) catch tray 0.9 lb.
Page 156 Print system ink jet print system (with 2 ink cartridges) printing range max. 6.1 x 0.9 " (155 x 24 mm) printing resolution 300 dpi x 300 dpi metering system ultimail 90 Noise emission < 65 dB(A) ˆ 62 dB(A) metering system ultimail 60 ˆ...
Page 157 Appendix – Technical Data Mail piece specifications for metering Format min. 5.5" x 3.5" (140 mm x 90 mm) max. 14" x 10" (353 mm x 250 mm) sealing*: max. 9" x 6.3" (229 mm x 162 mm) stack processing*: max. 9" x 4.5" (229 mm x 114 mm) Thickness postcards: max.
Page 158 Operator Manual Envelope specifications for sealing Flap position on the longitudinal side Flap height 1" to 3" (25 mm to 75 mm) Flap shape and size You cannot process rectangular, pointed or high flaps. The side cuts of the flap should be parallel and very close to the side fold edge.
Page 159 Appendix – Technical Data ultimail – operating and storage conditions Operating environment only use in closed rooms Operating temperature 50°F to 104°F (+10°C to +40°C) do not expose to direct sunlight recommended for optimum printing quality: 59°F to 95°F (+15°C to +35°C) Rel.
Page 160: Index
Operator Manual Index Access card 14 Back to higher menu level 2 See also MasterCard, UserCard Batch mailing. See Stack processing MasterCard 14 Battery plugging 14 change 118 removing 14 permissible type 155 UserCard 14 Battery compartment 119, 168...
Page 161 Appendix – Index Country codes 143 when loading postage 123 when metering 121 Cover flap ink cartridges 168 when sealing letters 124 water tank 166, 167 when weighing 122 Current limit 59 with stack processing 125 Cursor 147 External postage scale Customer Service 169 connect 47 using 47...
Page 162 Operator Manual Ink cartridges 159, 168 seal 20 adjust 107, 109 weighing 38 change 104, 108 Limit insert 106 current 54 remove 105 for high postage warning 74 Installation (when changing location) 136 for low postage warning 73 monthly 54...
Page 163 Print image, faulty 122 Print offset 11, 72 Print system, cleaning 110 Not seal / non seal 20 Quick reference 7 Offset of meter imprint 72 Quick select. See Memory Operating and storage conditions ink cartridges 159 ultimail 159 Operating modes 68...
Page 164 Operator Manual Signal tone 75 Softkey 2 Rate calculation 33 Sponge 166, 167 call 33 change 113 eliminating faults 122 cleaning 113 exit 34 Stack height 149 Rate table markings 167 delete 94 Stack processing 30, 149 loading from card 93...
Page 165 Troubleshooting 120 See also Errors Type of mail endorsement 21 automatic setting 92 delete 85 set 24 ultimail 60 / 90 10 UserCard 14, 27, 154 blocking 61, 62 create 61 generate 61 Ventilation slots 167, 168 Water tank 166, 167...
Page 166 Sealer ultimail 60 * To open: Cover flap, with the water tank underneath press here Roller transport Safety sign Release key Letter guide face Seal / non seal Letter receiving switch tray Letter guide (adjustable) Bar with recessed grip (setting the lateral letter guide)
Page 167 Feeder ultimail 90 (automatic feeding with sealer)* Postage meter ultimail 60/ultimail 90 Cartridge flap, Cover flap, with the with 2 ink cartridges underneath To open: water tank underneath Weighing press here Display platform* Keyboard Roller transport Safety sign Letter guide face...
Page 168 Service Every ultimail metering system is thoroughly checked before leaving the factory. Should any faults occur with your ultimail in spite of our extensive quality control, please contact Francotyp- Postalia help line. Our main office will be pleased to tell you the address of your local servicing dealer.

Francotyp-Postalia ultimail Operator's Manual

About this Operator Manual

1 Safety Tips

2 Short Description of the Ultimail

3 Switching the Ultimail ON/OFF

4 Ultimail Operating Basics

5 Metering

6 Rate Calculation (Optional)

7 Special Functions

8 Postage Register

9 Loading Postage - TELESET

10 Account Administration

11 System Settings

12 Maintenance and Care

13 Troubleshooting

Appendix Moving the Ultimail to Another Location

Quick Links

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