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WAIT, I NEED HELP!
GOT ANY ISSUES, PROBLEMS
OR HEAD-SCRATCHERS?
Q. What if I don't have a spare Ethernet port
on my modem?
A. You will need to unplug an existing device
from your modem to free up a port to connect
your White Adaptor.
Q. What if the Power light is off?
A. Make sure that power is supplied to the
electrical outlet, and that the Powerline devices
are not plugged into an extension cord, power
strip, or surge protector.
Q. The Powerline light is off. What can I try?
A. Move the Powerline device to a closer location.
Reset the devices to factory default settings. Refer
to the full Netgear User Guide for instructions at
netgear.com/support
Q. Why does the Powerline light on my device
appear to be yellow or red in colour?
A. A yellow or red Powerline light indicates that the
device has successfully connected to the Powerline
network, however it is currently connected at a
lower speed – below 60Mbps (yellow) or below
40Mbps (red).
Make sure both Powerline devices are plugged
directly into a power socket and not into a power
board or extension cord. If available, try moving one
of the Powerline devices to a different power socket.
Q. What if the Ethernet light is off?
A. Make sure that your router and modem are on
and working correctly. Make sure that the Ethernet
cables are working and securely plugged into
the devices. Reset the devices to factory default
settings. Refer to the full Netgear User Guide for
instructions at netgear.com/support
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