Iridium 9801 Installation Manual page 46

Iridium Openport Terminal
Suggested actions for the following fault conditions:
LED Color
power Off No power supplied to BDE
power Amber Power supplied to BDE, BDE
switched off
status Red BDE cannot communicate
Flashing with ADE – check
connections.
signal Red No network signal
detected.
gps Red No GPS signal
data Amber Access to network denied -
see Web Page for details.
voice Amber Access to network denied -
see Web Page for details.
9.2
I 9 Troubleshooting
Reason Suggested Action
Get a qualified person to check the power being
supplied to the BDE, it should be between 11 –
2VDC at the input to the BDE and capable of
providing up to 50W.
Remove the SIM cover and ensure that the on/off
switch is in the on positions. With this switch in the
on position the LED should be green. If the switch is
on and this LED remains amber then call your
service provider for assistance.
Get a qualified person to check the connection
between the BDE and ADE, this should include the
connections at the BDE and ADE and the entire
cable between them.
It is valid for this LED to go read for short periods of
time but it should not remain red. If it remains red
it implies that there is a problem with the
equipment. Please call your service provider and
report all the information you can see on the web
pages as well as the LED colours.
You may be in an area where a gps signal cannot be
received, if the vessel moves and the problem
persists then contact your service provider and
report that internal GPS has failed.
Access to the Iridium network has been denied,
there are a number of reasons for this below for
details.
Access to the Iridium network has been denied,
there are a number of reasons for this below for
details.