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The new Jetta
New Model Introduction
Self-Study Program
Course Number 891403


   Summary of Contents for Volkswagen 2004 Jetta

  • Page 1

    The new Jetta New Model Introduction Self-Study Program Course Number 891403...

  • Page 2

    Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.

  • Page 3: Table Of Contents

    Table of Contents Introduction ................1 Course Introduction, The New Jetta Body ....................6 Chassis Construction, Exterior Parts, Windows, Hood Latch Cable, New Door Design, Seat Design Features, Storage Areas Passenger Safety ..............20 Overview, Two-Stage Airbags, Advanced Airbag System, Active Front Seat Head Restraints, Rear Side Head Airbags, Side Airbag Crash Sensors Engines ..................26 2.5L/150 HP 5-Cylinder Engine with 4-Valves per Cylinder,...

  • Page 5: Introduction

    • Improved economy improvements set the new Jetta apart from the competition. • Spacious interior The new Jetta is built at Volkswagen's • Customer focused innovations Puebla, Mexico plant. This plant began operation in 1964, manufacturing the old style Beetle. Currently, the Puebla plant...

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    Introduction The New Jetta The new Jetta sets new standards for its class in many areas, including: • Safety • Quality • Design • Handling • Roominess • Drivetrain • Premium sound system • Many storage locations such as the overhead console •...

  • Page 7

    Introduction Other Features • Rain sensing windshield wipers • Optional rear distance warning system • Dual zone climate control • Two piece tail light design • Four link independent suspension • Customer personalization via the multi-function indicator (MFI) switch lever S891403_102...

  • Page 8: Technical Specifications

    Introduction Technical Specifications The figure shows the dimensions of the front-wheel drive new Jetta. Weights and Exterior Dimensions 34.6 in. 101.5 in. 42.7 in. (880mm) (2578mm) (1084mm) 178.1 in. (4523mm) S891403_16 57.5 in. (1,461mm) 60.4 in. 59.7 in. (1,533mm) (1,517mm) S891403_15 69.1 in.

  • Page 9

    Introduction Interior Dimensions S891403_12 37 .4 to 38.4 in. 1 Front seat headroom (949 to 975mm) 2 Back seat headroom 37 .0 to 37 .2 in. (941 to 945mm) *varies depending on model S891403_03...

  • Page 10: Body

    Body Chassis Construction Static and Dynamic Rigidity The new Jetta sets new standards for static and dynamic rigidity by the application of lightweight design principles. Fenders, doors and side panels are all made of high strength steel. Laser Weld Technology The assembly plant in Puebla, Mexico makes extensive use of laser welding technology to produce the new Jetta...

  • Page 11

    Body B-pillar B-pillar The new Jetta’s B-pillar consists of three hot formed panels that provide improved passenger protection in the event of a side-impact collision. S318_066 Outer Body Side Inner Body Side Panel Panel (tailored blank) Hot Formed Panels The B-pillar and adjacent portion of the body in the direction of the A-pillar are heat treated during the forming process to increase strength.

  • Page 12

    Body Exterior Parts Front Bumper Impact-Absorbing Foam By integrating an impact-absorbing foam element into the front bumper behind the front spoiler, the risk of injury to pedestrians is reduced. This deformable foam element allows compression of the front bumper during impact. S318_289 Headlights The Jetta headlights feature clear glass.

  • Page 13

    Body Exterior Rearview Mirrors Tail Lights Turn signals are integral to the exterior The new Jetta has two-part tail lights. rearview mirrors. S891403_117 S891403_116 S891403_26...

  • Page 14: Areas

    Body Windows Windshield The windows on the new Jetta are green- tinted glass (blue-tinted glass will be The windshield is available with an infrared- available at a later date). The thickness of reflective metal vapor deposition coating. the window glass depends on its location: This coating reflects most of the sun’s heat the windshield is .17 inches (4.4mm), the generating infrared rays.

  • Page 15

    Body Rear Window Replacement rear windows are produced Signals are relayed simultaneously from with integral diversity antennas. Diversity these terminals to the radio and the antennas connect to the diversity switching diversity switching box. Using both antenna box by two terminals on the window. signals significantly reduces interference.

  • Page 16

    Body Hood Latch Cable The hood latch cable (bowden cable) for releasing the hood latch from inside the passenger compartment is located in a protected area in the engine compartment. The hood latch cable disconnect point is located under the hood behind the driverside headlight assembly.

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    Body Emergency Release Mechanism Removing the interior trunk trim allows access to the locking linkage for emergency release of the trunk. S891403_46 S891403_104...

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    Body New Door Design The doors on the new Jetta consist of an Removal of the outer door panel allows outer panel with two mounting rails and an access to some of the door’s inner inner section for mounting hardware. The hardware and electronics, the window door’s outer panel is bonded to the motor is accessed through the inside.

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    Body Mounting Rails The mounting rails are permanently bonded to the outer panel with adhesive. This ensures an accurate fit when the outer panel is bolted to the door's inner section. Mounting Rails Door Outer Panel S318_203 Internal Door Components Removing the outer panel allows easy access to the side impact bars, door handle bracket, door lock, side airbag crash sensor...

  • Page 20

    Body Seat Design Features Front Seats The front seats on the new Jetta are equipped with an active head restraint system. Options include: a mechanical 2-way lumbar support or an electrical 4-way lumbar support. The active head restraint system is a mechanical system that moves the driver and passenger head restraints upward and forward in the event of a rear end collision.

  • Page 21

    Body An optional feature of the front passenger On vehicles equipped with the seat allows it to be folded flat for loading pass-through option for the rear seat, the and hauling of long items by using the full armrest and the door located behind it can length of the interior.

  • Page 22: Storage Areas

    Body Storage Areas Front Storage Vehicles equipped with air conditioning can The new Jetta features numerous cool the front passengerside storage convenient storage areas. compartment. Adjustable S318_103 Temperature Outlet Overhead Storage Door Storage There is a standard open storage Storage compartments, and a cup holder compartment in the overhead console of for 1.6 quart (1.5 liter) bottles are located in the new Jetta.

  • Page 23

    Body Center Console Storage Rear Vent A new Jetta storage option includes an air- conditioned storage compartment in the center console and fold-out cup holders for the rear seats. S318_155 Rear Fold-Out Cup Holder S318_081 Adjustable Storage Temperature Compartment Outlet Door Trunk Storage Spare Tire Area Storage...

  • Page 24: Passenger Safety

    Passenger Safety Overview The new Jetta provides the following Optional protection equipment includes: protection systems/devices. • Rear passenger side (head) airbags in combination with belt tensioners and Standard protection equipment includes: belt force limiters on the outer rear • Driver and front passenger two-stage seats.

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    Passenger Safety The driver and passenger airbags provide two-stage deployment. The front passenger airbag is activated or deactivated automatically via the Advanced Airbag System. Side curtain airbags cover the window area from the A-pillar to the C-pillar. In the event of a crash, a pressurized gas cylinder provides uniform inflation of the curtain airbags.

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    Passenger Safety Two-Stage Airbags The airbag system reacts to unique crash conditions by deploying the driverside and passengerside airbags in two stages, depending on the size of the front seat occupants and the severity of the impact. S891403_95 Advanced Airbag System Seat Belt Sensor The new Jetta is equipped with the Advanced Airbag System.

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    Passenger Safety Active Front Seat Head Restraints The new Jetta is equipped with active head restraints on the front seat. During a collision, as the occupant is pressed back Movement of Head into the seat, the head restraint is activated Restraints and moves forward and down to minimize head and neck injuries.

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    Passenger Safety Rear Side (Head) Airbags These airbags are available as an option for the outer rear seats. They are located in the Airbag Module side bolsters. Seat Belts The front seatbelts are equipped with pyrotechnic tensioners and belt force limiters.

  • Page 29: Side Airbag Crash Sensors

    Passenger Safety Side Airbag Crash Sensors The Driverside Airbag Crash Sensor G179 Sealing Compound and the Front Passengerside Airbag Crash Sensor G180 replace the conventional Blank acceleration sensors for side impact detection. These new pressure sensors provide faster detection of side impacts in the door area. Air Inflow Duct Sensor Function The side airbag crash sensors are located in...

  • Page 30: Engines

    Engines 2.5L/150 HP 5-Cylinder Engine with 4-Valves per Cylinder The 2.5L/150 HP engine has 5 cylinders and 4 valves per cylinder driven by DOHC. This engine is all new for the new Jetta and offers high torque, high performance, low fuel consumption, low emissions and low maintenance.

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    Engines Engine Block Engine Crankshaft The 2.5L engine block design is similar to The crankshaft is made of forged steel with previous models with an improved bearing and connecting rod surfaces like lubrication system. the 2.0L engine and includes the timing gear.

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    Engines Dual Overhead Cam Head Advance Retard Chamber Chamber The A5 engine has dual overhead camshafts with a continuously adjusting intake cam. The head design is based on the V10 Lamborghini engine. S891403_123 Assembled Camshaft (Lower Weight) Roller Cam S891403_135 Follower S891403_131...

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    Engines Timing Chains Exhaust Camshaft The 2.5L engine uses timing chains to Intake improve durability and extend service Camshaft periods. The timing chain arrangement also drives the oil pump and the vacuum pump through its intermediate cog wheel. Vacuum Pump Crankshaft Pump S891403_124...

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    Engines Intake Manifold The intake manifold on the 2.5L A5 engine is made of plastic. The intake manifold assembly includes the throttle body, fuel regulator, AKF valve and the pressure and throttle sensor assembly. Exhaust Manifold S891403_128 A feature of the 2.5L exhaust manifold is its isolated air-flow design.

  • Page 35

    Engines Engine Cover/Air Filter Housing The engine cover on the 2.5L engine includes the intake air filter and part of the system that delivers heated intake air to the engine. The engine cover’s configuration also lowers engine noise. S891403_129 S891403_130 Vacuum Pump Vacuum Pump...

  • Page 36

    Engines Engine Control System–Input/Output Diagram Relay 458 (87) Relay 167 G185 N127 G187 N292 G188 N323 G186 N205 G130 G465 V101 G476 J299 N112 V144 Pump Additional Signals Vel. Cruise Climate J519, J533, J527 , J234, DFM Alternator J104, J285, J217 Additional Signals PWM Ventilators Ventilators...

  • Page 37

    Engines Crankshaft Seal Flange with Integrated Engine Speed Sensor Wheel The crankshaft seal flange with integrated Crankshaft engine speed sensor wheel is a new Seal Flange feature. The crankshaft seal flange seals the cylinder block on the flywheel end. The seal is made of heat-resistant and nonwearing polytetrafluoroethylene (PTFE) plastic.

  • Page 38: L/200 Hp 4-cylinder Turbo Fsi Engine With 4-valves Per

    Engines 2.0L/200 HP 4-Cylinder Turbo FSI Engine with 4-Valves per Cylinder The 2.0L turbo FSI engine combines the advantages of direct injection combustion with exhaust turbo charging technology. The result is an extremely responsive engine. S891403_71 Technical Data Torque and Power Engine code 4-cylinder in-line engine Type...

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    Engines Crankshaft The crankshaft has been modified to meet the tougher demands of the turbo FSI engine. This results in higher strength components and less engine noise. The main bearing flanges and journals have been enlarged for more strength. This meets specifications even with the .25 in.

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    Engines Engine Balancer Shaft Drive Imbalance Gear The balancer shaft gear used in the engine Gears Balancer features the following: Shaft Crankshaft • Separate gear and imbalance masses to Housing improve balancing Balancer • Oil pump with wider gear Shafts •...

  • Page 41

    Engines Final Drive Sprocket High torsional irregularities from the crankshaft of the turbo engine at low RPMs results in greater chain forces in the balancer shaft chain drive. The crank oscillation angle of the turbo engine is 2°. Bow springs have been integrated into the sprocket wheel hub.

  • Page 42

    Engines Toothed Belt Drive As with all 4-cylinder in-line engines, the The new Crankshaft Torsional Cancellation timing gear drives a toothed belt that drives (CTC) toothed belt sprocket reduces the exhaust camshaft. camshaft vibration and the forces acting on the toothed belt. The toothed belt tensioning system has been modified to meet the demands placed Function...

  • Page 43

    Engines Cylinder Head The cylinder head features the following: Intake port geometry is used to enhance the tumble effect, reduce knock and • Sodium-filled exhaust valves improve running smoothness. • Intake valves with reinforced seats • Roller rocker fingers strengthened while reducing cam and roller land width •...

  • Page 44

    Engines Crankcase Ventilation A constant vacuum is maintained in the Since a turbo engine requires a more crankcase through separate ventilation of sophisticated pressure control system, a the crankcase and cylinder head. The two-stage pressure control valve is located crankcase breather is connected to the on the cylinder head cover.

  • Page 45

    Engines Exhaust Turbocharger/Manifold Module To conserve space and improve Boost pressure is controlled by a performance and serviceability, the exhaust Wastegate Bypass Regulator Valve N75. A manifold and turbine housing have been Turbocharger Recirculating Valve N249 combined into a single module. Special prevents “overbraking”...

  • Page 46

    Engines A clamping flange on the cylinder head allows easy removal and installation of the exhaust turbocharger/manifold module. The terminal block does not require removal. Terminal Block 332_025 The exhaust manifold is split. A divider in Cylinder 1 the manifold ensures a steady flow of exhaust gases to the turbine.

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    Engines Charge Air Ducting and Boost Pressure Control The boost pressure and intake pressure are If the control system fails, the converted to control pressure by the pulse boost pressure acts directly on width modulated Wastegate Bypass the pressure unit. The increased Regulator Valve N75.

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    Engines Overrun Air Divert Control If the throttle valve closes when the engine To avoid this, the Turbocharger Recirculating is in overrun, back pressure develops in the Valve N249 is opened by an electrical turbo housing. Back pressure reduces the actuator.

  • Page 49

    Engines Cooling System To prevent carbon build-up on the turbine shaft in the turbocharger, an auxiliary water pump provides additional water circulation for up to 15 minutes after the engine is shut off hot. The pump forces the lower temperature coolant against the normal direction of flow.

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    Engines Tumble Flaps At different engine rpms, tumble flaps are activated to enhance the air/fuel mixture. The tumble flaps are actuated: • To improve cold engine idling • To improve charge efficiency at start-up • In overrun mode High-Pressure Rail Plastic Flap with Steel Shaft High-Pressure/...

  • Page 51: Fuel Supply

    Engines Fuel Supply Fuel for the 2.0L direct-injection engine is The fuel pump maintains system pressure supplied by a demand-controlled fuel pump. but only supplies as much fuel as the This demand control was developed to engine requires. The Engine Control Module reduce the demands on the fuel pump and (ECM) and an electronic power module improve fuel economy.

  • Page 52

    Engines Actuators and Sensor Diagram Mass Air Flow (MAF) Sensor G70 Charge Air Pressure Sensor G31 Manifold Absolute Pressure (MAP) Sensor G71 Engine Speed (RPM) Sensor G28 Barometric Pressure Camshaft Position (CMP) Sensor G40 (BARO) Sensor F96 Motronic Engine Throttle Drive Angle Sensor 1 [for Electronic Control Module J220 Power Control (EPC)] G187 Throttle Drive Angle Sensor 2 [for Electronic...

  • Page 53

    Engines Cruise control On/Off Fuel Pump Control Fuel Level Sensor G Module J538 Transfer Fuel Pump (FP) G6 Cylinder 1 Fuel Injector N30 Cylinder 2 Fuel Injector N31 Cylinder 3 Fuel Injector N32 Cylinder 4 Fuel Injector N33 Ignition Coil 1 with Power Output Stage N70 Ignition Coil 2 with Power Output Stage N127 Ignition Coil 3 with Power Output Stage N291 Ignition Coil 4 with Power Output Stage N292...

  • Page 54

    Engines 1.9L/105 HP TDI Engine with 2-Valve Technology Special Features: • Switchable EGR cooler • Crankshaft sealing flange with integrated engine speed sender wheel • Accelerator pedal module with contactless accelerator pedal position senders • Contactless clutch pedal switch S318_033 Torque and Power Technical Data Engine code...

  • Page 55: Pedal Assembly

    Engines Pedal Assembly The pedal assembly includes accelerator, Accelerator brake and clutch control modules. Pedal Clutch The brake pedal module housing is made of Module Pedal aluminium and sheet steel. Module The accelerator pedal and the clutch pedal module housings are made of plastic. Pedal position sensors recognize the pedal position without making direct contact with pedal sensing components.

  • Page 56: Automatic Transmission

    For additional information on the clutches and several automatic shift DSG, please refer to SSP 841403 programs. “Volkswagen 02E Direct Shift Gearbox” . The 02E also provides pure driving enjoyment for manual transmission users by allowing the driver to control the gear...

  • Page 57: Transmission 09g

    Automatic Transmission 6-Speed Automatic Transmission The 6-speed automatic transmission 09G is transverse mounted, compact, lightweight and electronically controlled. Features of the 09G include: • Maximum torque 229 ft. lbs (310 Nm). • Weight 185 lbs. (84kg) • Length 13.8 in. (350mm) •...

  • Page 58: Suspension

    Suspension Suspension Features The suspension of the new Jetta sets the standard in its class. An optimized front axle strut suspension provides state of the art handling characteristics. The new balanced four-link rear axle suspension complements the front suspension with its own superior performance characteristics.

  • Page 59

    Suspension For additional information on the suspension, please refer to SSP 861403, “The new Jetta Steering and Suspension” . • Four-link rear suspension • Tire pressure monitoring system (delayed introduction) • Power brakes • Toe and camber adjustments on rear suspension S891403_27...

  • Page 60: Electrical System

    Electrical System Fuse and Relay Locations Mounting Locations The electrical system on the new Jetta is entirely redesigned. Because the electrical system has been completely reconfigured, the mounting location of fuse and relay centers have changed. Fuse and relay center under The adjacent diagram shows the various the hood on the driverside fitting locations.

  • Page 61

    Electrical System Relay carrier below the instrument cluster on the driverside, above the power supply Relay carrier inside the power supply control module control module, below the instrument cluster on the driverside S891403_61...

  • Page 62

    Electrical System CAN Networking Concept Networked Control Modules Ignition/Starter Switch To allow the new Jetta’s control modules to E221 Control Module in Steering Wheel communicate, they are connected by Steering Angle Sensor G397 Rain/Light Recognition Sensor various data bus systems. Alarm Horn The Data Bus On Board Diagnostic J104...

  • Page 63

    Electrical System 16-Pin Engine Control Transmission ABS CM Mechatronics Connector Module J220 CM J217 J104 J743 Headlamp Selector Lever Power Steering Range CM J587 CM J500 CM J431 Airbag CM J234 Steering Angle Sensor G85 Steering Steering Column Data Bus On Board Wheel Electronic Systems Diagnostic Interface J533...

  • Page 64

    Electrical System Air Conditioning Systems Dual Zone Climatronic The new Jetta is equipped with a To prevent fogging of the windshield, the dual zone air conditioning system. The Dual Zone Climatronic automatically temperature on the driver's and front increases air flow to the windshield if the passenger's sides can be controlled compressor is off and the windshield separately to between 60°F (16°C) and 85°F...

  • Page 65

    Electrical System Climatic System Interface with the Air Conditioner The Climatic system manages the interior The various components of the Climatic of the vehicle as one climate zone. The system and the heating system are divided Climatic air conditioner has a combined into two units: an electronic front unit and a fresh air/recirculating door that, like the mechanical rear unit that is controlled by a...

  • Page 66: Conditioning Systems

    Heating and Air Conditioning Introduction The new Jetta’s heating, ventilation and air All operating controls for the system are conditioning systems (HVAC) is available in located on the control panel. Feedback two versions, depending on the option LEDs on all buttons provide an indication of selected.

  • Page 67

    Heating and Air Conditioning Climatic System Interior Feedback LED Temperature Sensor The “AC” button on the Climatic system is labelled “ECON. ” Air conditioning is deactivated by pressing the “ECON” button. S891403_64 “AC” is renamed “ECON” . Floating Mount Installation To ensure a uniform fit, the system control units are installed using floating mounts.

  • Page 68

    Heating and Air Conditioning Functions of the Systems in Overview Components Dual Zone Climatronic Climatic Pollen filter with activated charcoal Air recirculation control Air flow control Two doors actuated by One door actuated by a Temperature control control motors control motor Actuated by control motor Actuated by flexible shaft Central footwell control...

  • Page 69

    Heating and Air Conditioning Air Distribution System The air distribution system on the new Jetta • The rear passenger area is vented by a is similar to the systems on previous Jettas. single air duct leading to the left and However, significant improvements to the right footwells.

  • Page 70

    Heating and Air Conditioning The main difference between the The figure below shows the air conditioner Climatronic and Climatic systems is the of the Dual Zone Climatronic system. method used to control air distribution. The The heating/ventilation system Dual Zone Climatronic system has an and Climatic system use a additional fresh air door, which closes at fresh recirculation door.

  • Page 71

    Heating and Air Conditioning Storage Box Cooling All vehicles are equipped with a cooled The center console also has an adjustable glovebox storage compartment located in vent for temperature control. Cooled air is the front passenger side area. The storage directed from the center console air duct to compartment is cooled directly by air from the storage compartment.

  • Page 72

    Heating and Air Conditioning Overview of the Dual Zone Climatronic/Climatic System Fresh Air Intake Duct Temperature Sensor G89* Left Footwell Vent Temperature Sensor G261 Right Footwell Vent Temperature Sensor G262* Left Vent Temperature Sensor G150 Right Vent Temperature Sensor G151* High Pressure Sensor G65 Evaporator Vent Temperature Sensor G263 Climatronic...

  • Page 73

    Heating and Air Conditioning Defrost Door Motor V107* Fresh/Recirculating Air Door Motor V154 Left Temperature Door Motor V158 Right Temperature Door Motor V159* Central Air Door Motor V70* Air Flow Door Motor V71* A/C Compressor Regulator Valve N280 Fresh Air Blower V2 with integrated fresh air blower controller.

  • Page 74

    Heating and Air Conditioning Function Diagram - Air Conditioning Systems Input Signal Output Signal Positive Ground CAN-bus G150 G151* G134* G262* G263 G261 G89* J255 V107* G135* G112* V71* G113* V70* S318_115 Heated Driver Seat Control Module J131 Heated Front Passenger Seat Control Module J132 Fresh Air Intake Duct Temperature Sensor J255 Climatronic Control Module...

  • Page 75

    Heating and Air Conditioning Term. 75 Term. 30 Term. 15 Term. 31 J533 Convenience CAN-bus N280 V2** Unventilated Interior Temperature Sensor V154 V159* G221* S318_117 G143 V158 G220 The Climatic sensors and * Used with Dual Zone Climatronic system only actuators use different ** The V2 Fresh Air Blower motor used with designations.

  • Page 76

    Heating and Air Conditioning Sensors Interior Temperature Sensor Function The interior temperature sensor replaces Its advantages over the previous sensor the Instrument Panel Interior Temperature include: Sensor G56 with ventilation motor. It is an • The sensor housing is protected, integral part of the control unit.

  • Page 77

    Heating and Air Conditioning Construction The interior temperature sensor is not For additional information please vented and consists of an integrated refer to the following: thermo-optical sensor, an NTC element in SSP 881203 “HVAC Theory and combination with a photodiode. Operation”...

  • Page 78

    Heating and Air Conditioning Actuators Fresh Air Blower and Integrated Fresh Air Blower Controller V2 Housing Cover The Dual Zone Climatronic system has a fresh air blower with an integrated controller. The fresh air blower is accessible Fresh Air from the front passenger footwell. Blower Rotor Fresh Air Blower Controller Activation The Fresh Air Blower V2 with integrated...

  • Page 79: Radio And Navigation

    Radio and Navigation Radio and Navigation Systems RCD 500 Radio System (Premium 7) RCD 300 Radio System (Base Radio) The premium radio in the new Jetta is the The RCD 300 radio is a standard radio RCD 500 with the following features: system.

  • Page 80

    Radio and Navigation MFD 2 Radio DVD Navigation System (Delayed Introduction) The MFD 2 radio DVD navigation system operates similarly to the radio navigation system in the Touareg. Features include: • Multi-color display (MCD) • Dynamic traffic guidance • Four loudspeaker channels (each 20 W) •...

  • Page 81: Service

    Service Special Tools Alignment bracket set VAS 6240 and New required equipment: supplementary set VAS 6240/2 are required • Alignment bracket set VAS 6240 service tools for new Jetta frame and • Supplementary set VAS 6240/2 chassis alignment and straightening. •...

  • Page 82

    Service New Special Tools Tool Number Diagram Application T10237 Door setting tool S318_269 T10236 Rear door removal tool S318_265 Accelerator pedal module release tool T10238 (1) (1) Left-hand drive T10240 (2) (2) Right-hand drive S318_291 V.A.G. 1598 (1) Dual Zone Climatronic, Climatic and heating V.A.G.

  • Page 83


  • Page 84: Knowledge Assessment

    Knowledge Assessment An on-line Knowledge Assessment (exam) is available for this Self-Study Program. The Knowledge Assessment may or may not be required for Certification. You can find this Knowledge Assessment at: From the Homepage: – Click on the Certification tab –...

  • Page 86

    Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 Printed in U.S.A. December, 2004...

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