Troubleshooting - Arris AT&T U-verse VIP2250 Installation Manual

Troubleshooting

Before calling your service provider, review this troubleshooting guide. If the suggestions
do not help you quickly solve a problem, contact your service provider.
Problem
The TV receiver will
not power on.
The remote control
does not work.
12
Possible Solution
Verify that the power adapter is connected to the TV receiver
and an AC outlet. Unplug the TV receiver from the outlet, plug
it back in, and press the POWER button.
If the TV receiver is connected to a switched outlet on a wall
or another unit, verify that the switch or unit is powered on.
Unplug the TV receiver from the AC outlet, plug it back in, and
press the POWER button.
Press the POWER button on the TV receiver front panel instead
of the remote control. The batteries in the remote control may
be depleted.
Verify that the TV is on.
Verify that the remote control is on AT&T mode.
Verify that there are no obstructions between the remote
control and the TV receiver. Aim the remote control directly at
the TV receiver front panel, not the TV or VCR.
The angle between the remote control and the TV receiver may
be too large. Stand in front of the TV receiver and not too far to
either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the TV receiver
front panel.
Check the batteries in the remote control. Install new batteries
if needed.
VIP2250 U-verse DVR Receiver Installation Manual