Questions And Answers; Contact With Liquid; Customer Service & Assistance - Gigaset A120 User Manual

Questions and answers

If you have any queries about the use of your telephone, visit our website at www.gigaset.com/service 
for 24-hour support. The table below contains a list of common problems and possible solutions.
Problem
Nothing appears in
the display.
No wireless connection
to the base station,
Base flashes in the display.
You cannot hear a ringer/
dialling tone from the fixed
line network.
Error tone sounds after sys-
tem PIN prompt.
PIN forgotten.

Contact with liquid

If the handset has come into contact with liquid:
1 Switch off the handset and remove the battery pack immediately.
2 Allow the liquid to drain from the handset.
3 Pat all parts dry, then place the handset with the battery compartment open and the keypad facing down in a dry,
warm place for at least 72 hours (not in a microwave, oven etc.).
4 Do not switch on the handset again until it is completely dry.
When it has fully dried out, you will normally be able to use it again.
Authorisation
This device is intended for analogue phone lines outside the European Economic Area (with the exception of Switzer-
land) depending on national type approval.
Country-specific requirements have been taken into consideration.
We, Gigaset Communications GmbH, declare that this device meets the essential requirements and other relevant reg-
ulations laid down in Directive 1999/5/EC.
A copy of the Declaration of Conformity is available at this Internet address: www.gigaset.com/docs
Customer Service & Assistance
Do you have any questions? As a Gigaset customer, you can find help quickly in this User Manual and in the service sec-
tion of our Gigaset online portal www.gigaset.com/service.
In our constantly updated online service you can find:
◆
Extensive information about our products
◆
FAQ compilations
◆
Keyword search to help find topics quickly
◆
Compatibility database: Find out which base stations and handsets can be combined.
◆
Product comparison: Compare the features of several products with each other.
◆
Downloads for user manuals and current software updates
◆
E-mail contact form for customer service
Please register your phone online right after purchase.
This enables us to provide you with even better service regarding questions or an after sales query/issue/claim. In order
to contact our customer service via email, please use the email contact form from our Gigaset online portal after select-
ing your home country. Our representatives are also available on the telephone hotlines for consultation.
Cause
The handset is not switched on.
The batteries are flat.
The handset is outside the range of the
base station.
The handset is not registered.
The base station is not turned on.
The phone cord supplied has not been
used or has been replaced by a new
cord with the wrong jack connections.
The system PIN you have entered is
incorrect.
!
12
Solution
Press the end call key
or place the handset in the base station.
Charge or replace the batteries.
Move the handset closer to the base station.
Register the handset
Check the mains connector on the base station
¢
page 3.
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer: 3-4 assignment
of telephone leads/EURO CTR37.
Reset the system PIN to the default 0000
¢
page 10.
All handsets are de-registered. All settings are
reset. All lists are deleted.
a
for approx. 5 seconds
¢
page 9.