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How does the Board Work?
The Board consists of:
three consumer representatives
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application
in the DSB brochure and mail it to the address provided on the
application form.
Your application is reviewed and, if it is determined to be
eligible, you will receive an acknowledgment indicating:
the file number assigned to your application
the toll-free phone number of the DSB's independent
administrator
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
To review your case properly, the Board needs the following
information:
legible copies of all documents and maintenance or repair
orders relevant to the case
the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
the date of repair(s) and mileage at the time of occurrence(s)
the current mileage
the name of the dealer who sold or serviced the vehicle
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