Troubleshooting An Optical Drive; Troubleshooting A Hard Drive - Dell Precision Rack 7910 Owner's Manual

NOTE: The rebuild will always be sourced from the primary SD card to the secondary SD card.
Perform the rebuild of the SD card as necessary.

Troubleshooting an optical drive

CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Try using a different CD or DVD.
2. Enter the System Setup and ensure that the integrated SATA controller and the drive's SATA port are
enabled.
3. Run the appropriate diagnostic test.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. If installed, remove the front bezel.
6. Remove the system cover.
7. Ensure that the interface cable is securely connected to the optical drive and to the controller.
8. Ensure that a power cable is properly connected to the drive.
9. Install the system cover.

Troubleshooting a hard drive

CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you
proceed, back up all files on the hard drive.
1. Run the appropriate diagnostic test. For more information, see
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the
following steps:
a. Reboot the system and press <F10> during system startup to run the Lifecycle Controller, and
then run the Hardware Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
b. Ensure that the hard drive(s) are configured correctly for the RAID array.
c. Take the hard drive offline and reseat the drive.
d. Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your controller card are installed and are configured
correctly. See the operating system documentation for more information.
4. Reboot the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
Using System Diagnostics.
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