Troubleshooting
Symptom
Possible problem and solution
Check the speaker is in standby and
searching mode.
Cannot pair
Check whether there are too many
successfully
Bluetooth™ receivers around your
Bluetooth™ device. Turn off them to
avoid any disturbance. And pair again.
Check the volume setting on both the
Low sound or
speaker and your Bluetooth device and
distorted
adjust the volume to a suitable level.
Check whether the distance between
the speaker and your Bluetooth™
Cannot play
device is out of its working distance,
properly, the music
or whether there are some obstacles
is intermittent
block the communication between the
speaker and the Bluetooth™ device.
Probably it is power shortage, please
charge the speaker.
Under Bluetooth™
Press and hold the Play/Pause button to
mode,
turn off the Bluetooth™, then press
THE STATUS LED
and hold the Play/Pause button to turn
is off
on the Bluetooth™, re-pair the speaker
with the Bluetooth™ device.
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