Table of Contents
Advertisement
GM Participation in an Alternative Dispute Resolution.Program
Both Cadillac and your Cadillac Catera dealer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown if a
situation arises where you feel your concern has not
been adequately addressed the Customer Satisfaction
Procedure described on page 25 is very successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited
Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in an
Alternative Dispute Resolution Program.
The Alternative Dispute Resolution Program is a
non-court program administered by the Better Business
Bureau system to settle disputes between customers
and automobile manufacturers. This program is
available free of charge to customers who own or
lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB
using the toll-free telephone number or the address
listed below:
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your
.
name and address, your Vehicle Identification Number
(VIN), and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
28
Advertisement
Table of Contents
