Replacement Parts Ordering; Motorola Online; Mail Orders; Telephone Orders - Motorola Radius CM200 Service Manual

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3.0

Replacement Parts Ordering

3.1 Piece Parts
Some replacement parts, spare parts, and/or product information can be ordered directly. If a
complete Motorola part number is assigned to the part, it is available from Motorola's Managed
Technical Services (MTS). If no part number is assigned, the part is not normally available from
Motorola. If the part number is appended with an asterisk, the part is serviceable by Motorola Depot
only. If a parts list is not included, this generally means that no user-serviceable parts are available for
that kit or assembly.
All orders for parts/information should include the complete Motorola identification number. Request
for help in identification of non-referenced spare parts should be directed to the Motorola's local area
representation. When damaged parts are replaced, identical parts should be used. If the identical
replacement part is not locally available, check the parts list for the proper Motorola part number.
Orders for replacement parts which are listed in the "Parts List" section of this manual, should be
placed directly on Motorola's local distribution organization or via Motorola Online (Extranet).
3.2

Motorola Online

Motorola Online users can access our online catalog at
http://www.motorola.com/businessonline
To register for online access, please call 1-800-422-4210 (for U.S. and Canada Service Centers
only). International customers can obtain assistance at http://www.motorola.com/businessonline
3.3

Mail Orders

Mail orders are only accepted by the US Federal Government Markets Division (USFGMD).
Motorola
7031 Columbia Gateway Drive
3rd Floor – Order Processing
Columbia, MD 21046
U.S.A.
3.4

Telephone Orders

Radio Products and Solutions Organization*
(United States and Canada)
7:00 AM to 7:00 PM (Central Standard Time)
Monday through Friday (Chicago, U.S.A.)
1-800-422-4210
1-847-538-8023 (United States and Canada)
U.S. Federal Government Markets Division (USFGMD)
1-877-873-4668
8:30 AM to 5:00 PM (Eastern Standard Time)
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