Warranty Options - IBM System x3650 M4 Product Manual

BTU output:

Minimum configuration: 525 Btu/hr (123 watts)

Maximum configuration: 3480 Btu/hr (1020 watts)

Noise level:

6.6 bels (operating)

6.4 bels (idle)


Warranty options

The IBM System x3650 M4 has a three-year on-site warranty with 9x5/next business day terms. IBM
offers the warranty service upgrades through IBM ServicePacs, discussed in this section. The IBM
ServicePac is a series of prepackaged warranty maintenance upgrades and post-warranty maintenance
agreements with a well-defined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
IBM ServicePac offerings are country-specific, that is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePacs might be
available in a particular country. For more information about the IBM ServicePac offerings that are
available in your country, visit the IBM ServicePac Product Selector:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The following table explains warranty service definitions in more detail.
Table 24. Warranty service definitions
Term Description
IBM on-site A service technician will come to the server's location for equipment repair.
repair (IOR)
24x7x2 hour A service technician is scheduled to arrive at your customer's location within two hours after
remote problem determination is completed. We provide service around the clock, every day,
including IBM holidays.
24x7x4 hour A service technician is scheduled to arrive at your customer's location within four hours after
remote problem determination is completed. We provide service around the clock, every day,
including IBM holidays.
9x5x4 hour A service technician is scheduled to arrive at your customer's location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m.
in the customer's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00
p.m., it is determined that on-site service is required, the customer can expect the service
technician to arrive the morning of the following business day. For noncritical service requests, a
service technician will arrive by the end of the following business day.
9x5 next A service technician is scheduled to arrive at your customer's location on the business day after we
business day receive your call, following remote problem determination. We provide service from 8:00 a.m. to
5:00 p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.
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