General Problems - Miele W 3831 WPS Operating Instructions Manual

General problems

Problem
The Excess detergent
check light comes on.
The Rinses Sequence
indicator light flashes.
The machine shakes
during the spin cycle.
The laundry has not
been spun properly
and is still wet.
The pump makes
strange noises.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
Fabric conditioner is
not completely
dispensed or too much
water remains in the §
compartment.
When laundry is dry it
feels hard to the touch.
Possible cause
Excessive foam has
built up during washing.
There is a fault.
The machine feet are
not level.
The machine detected
an imbalance during the
final spin and reduced
the spin speed
automatically.
This is not a fault! These noises occur at the end of a
pump sequence as a normal part of the operation.
The water pressure is
too low.
Powder detergent used
with water softeners can
be sticky.
The siphon tube is not
correctly positioned or
is clogged up.
Too vigorous a wash
action.
Not enough detergent
used.
No fabric conditioner
used.
Problem solving guide
Remedy
Use less detergent next time
and follow the manufac-
turer's instructions on dos-
age given on the packaging.
Start the programme again.
If the fault message appears
again, contact the Service
Department.
Level the machine (see "In-
stallation and connection").
Include both large and small
items in the load as this will
give better distribution.
– Clean the filter in the water
inlet.
– Select Water plus.
Add washing powder and
then add the water softener.
Clean the siphon, (see
"Cleaning and care -
Cleaning the detergent dis-
penser drawer").
Programme in gentle action
and more water.
Increase detergent dose to
prevent limescale build up in
laundry.
Use fabric conditioner in last
rinse.
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