Symbol Series 3800 Reference Manual
  1. Manuals
  2. Brands
  3. Symbol Manuals
  4. Barcode Reader
  5. Series 3800
  6. Reference manual
Symbol Series 3800 Reference Manual

Symbol Series 3800 Reference Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Series 3800
Product Reference Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Series 3800 and is the answer not in the manual?

Questions and answers

Related Manuals for Symbol Series 3800

Summary of Contents for Symbol Series 3800

  • Page 1 Series 3800 Product Reference Guide...
  • Page 2 70-32230-01 Revision B — May 2001 Symbol Technologies, Inc. One Symbol Plaza, Holtsville N.Y. 11742...
  • Page 3 Series 3800 Product Reference Guide...
  • Page 5 Series 3800 Product Reference Guide 70-32230-01 Revision B May 2001...
  • Page 6 The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis. Symbol grants to the user a non-transferable and non-exclusive license to use each software or firmware program delivered hereunder (licensed program).

  • Page 7: Table Of Contents

    Documents Available from Symbol Technologies ........
  • Page 8 Series 3800 Product Reference Guide Chapter 2. Hardware Setup 3865 and 3866 Cradles ............2-2 Wall Mounting the 3865 .
  • Page 9 The Series 3800 Keyboard........
  • Page 10 Series 3800 Product Reference Guide Storage ..............6-11 Chapter 7.
  • Page 11 Table of Contents STAT24 ..............E-11 Description .
  • Page 12 Series 3800 Product Reference Guide viii...

  • Page 13: About This Manual

    " to highlight specific items in the general text " to identify chapters and sections in this and related documents The piping symbol | has the effect of "or" when it is used to separate inline parameters on a command line; i.e., it separates alternative values for parameters.

  • Page 14: Related Publications

    The following is a list of documents and publications that you may find useful if you want to know more about the Series 3800 terminals or about the tools and utilities that are available for writing applications for the terminals.

  • Page 15: Service Information

    Call the Support Center from a phone near the scanning equipment so that the service person can try to talk you through your problem. If the equipment is found to be working properly and the problem is symbol readability, the Support Center will request samples of your bar codes for analysis at our plant.

  • Page 16: Europe

    0800 328 2424 (Inside UK) +44 208 945 7529 (Outside UK) Asia Singapore Symbol Technologies Asia, Inc. 337-6588 (Inside Singapore) +65-337-6588 (Outside Singapore) If you purchased your Symbol product from a Symbol Business Partner, contact that Business Partner for service.

  • Page 17: Chapter 1. The Series 3800 System

    Data is entered from the 3800’s keyboard or through the integrated laser scanner. As a remote terminal, the Series 3800 terminal collects and stores data that is later uploaded to a host computer. The 3805 is a batch computer (no radio). Radio terminals include the ®...

  • Page 18: Terminal Parts And Basic Operation

    Series 3800 Product Reference Guide Terminal Parts and Basic Operation The following paragraphs describe the parts and accessories of the Series 3800 terminals. For information on the 3860, 3865, and 3866 cradles, refer to the individual guides listed in Related Publications. For information about the PC Adapter, refer to Chapter 2.

  • Page 19: Display

    The Series 3800 System Display The display shows eight 20-character lines — alphabetical characters, numerals, and symbols. Back lighting is also available if your program allows it (refer to the section Back Lighting on page 5-7). Keyboard The keyboard contains all the operating and data entry keys. Refer to the section The Series 3800 Keyboard on page 5-8 for more keyboard information.

  • Page 20: Accessories

    Accessories The following accessories are available for 3800 terminals. Battery Chargers Series 3800 terminals use either a Nickel Cadmium (NiCd) battery or 9V battery pack. NiCd batteries are charged using one of the charging accessories listed below. Cradles Cradles combine a communications device and battery charger, and are available with either one or four slots.

  • Page 21: Radio And Network Options

    The Series 3800 System Radio and Network Options Spectrum One Network The LRT 3800 includes an internal radio frequency transmitter/receiver for use in a Symbol Spectrum One network. The LRT 3824 includes a 2.4 GHz radio for use in Europe.

  • Page 22: Before You Use The Terminal

    Series 3800 Product Reference Guide Before You Use the Terminal The first time you use your Series 3800 terminal, or the first time you power it on after it has been stored without the battery pack, follow these steps in order.

  • Page 23: Chapter 2. Hardware Setup

    3860 provide RS-232 communication, charging, and storage capability for the Series 3800 terminals. The PC adapter provides charging and communication capability for a Series 3800 terminal. This chapter provides instructions for setting up each of these devices for charging the 3800’s...

  • Page 24: 3865 And 3866 Cradles

    Series 3800 Product Reference Guide 3865 and 3866 Cradles The CRD 3865 can be wall-mounted on a wall bracket for convenience. Wall Mounting the 3865 To wall-mount the 3865: 1. Mark where you want the cradle positioned on the wall.

  • Page 25: Table Mounting The

    Hardware Setup Table Mounting the 3866 Note: Installing the suction cup feet is not mandatory but helps keep the cradle in place. 1. On the bottom of the cradle, thread each of the four suction cup feet into the screw holes.

  • Page 26: Connecting Power

    Series 3800 Product Reference Guide Connecting Power Note: The process for connecting power is the same for both cradles. 1. Connect the power supply cord’s round plug to the power connector on the left side of the cradle. 2. Connect the power supply’s AC plug to a standard electrical outlet.

  • Page 27: Connecting For Data Communications

    Hardware Setup Connecting for Data Communications To connect the CRD 3865 or CRD 3866: Note: Be sure to unplug the cradle’s power supply before connecting the serial cables. 1. Turn off the PC. 2. Plug the RS-232 serial cable’s DB-25 connector in the cradle’s communication port (Figure 2-4).

  • Page 28: 3860 Ccm

    Series 3800 Product Reference Guide 3860 CCM Wall Mounting the CCM The 3860 CCM can be table or wall mounted. To wall mount the CCM: 1. Attach the wall-mounting brackets to the bottom of the CCM using the four cross-...

  • Page 29: Coupling Ccms

    Hardware Setup Coupling CCMs Up to four 3860 CCMs can be coupled together for table or wall mounting, with power provided by a single power supply attached to the left-most CCM. To couple two or more CCMs for table or wall mounting: 1.

  • Page 30: Connecting Power To The 3860 Ccm

    Series 3800 Product Reference Guide Connecting Power to the 3860 CCM Only the power connection is required for charging batteries in the CCM. 1. Install the power supply. a. Attach the power supply to the left side of the CCM as shown in Figure 2-7 using two cross-head screws.

  • Page 31: Connecting The 3860 For Serial Communications

    Hardware Setup Connecting the 3860 for Serial Communications Note: Both the communications cables and the power supply connection are required for performing communications through the CCM. 1. Turn off the PC. 2. Plug the RS-232 serial cable’s DB-25 connector in the cradle’s communication port. 3.
  • Page 32 Series 3800 Product Reference Guide To chain the CCMs: 1. Couple the CCMs as directed in the section Coupling CCMs. 2. In the first coupled section, connect the serial cable to the left-most CCM. 3. Connect the RS-232 cable’s (male or female) DB-25 connector in the serial port of the right-most CCM in the first coupling.

  • Page 33: The Pc Adapter

    Hardware Setup The PC Adapter The PC Adapter works with the Printer Interface Module (PIM). With this arrangement, you can perform these tasks: Communicate to and from the PC without a 3860, 3865, or 3866 cradle Charge the NiCd battery pack in the terminal without a cradle. Parts of the PC Adapter The parts of the PC adapter are indicated by the circled numbers in Figure 2-9 and described in the following steps.

  • Page 34: Connect The Pc Adapter To 3800 And Serial Device

    Series 3800 Product Reference Guide 3. The DE-9onnector is used to attach the PIM’s DE-9 connector. 4. The power supply port is used to attach the 16-Volt power supply. Connect the PC Adapter to 3800 and Serial Device To set up the PC Adapter (refer to Figure 2-10):...

  • Page 35: Chapter 3. Batch And Spectrum One Terminal Setup

    Introduction Before using a Series 3800 terminal, perform the following procedures: Install the battery (refer to Chapter 6, Maintaining the Series 3800) Charge the battery, if using a Nickel Cadmium (NiCd) rechargeable battery (refer to Chapter 6, Maintaining the Series 3800) Load the system files and application(s).

  • Page 36: Communications

    Series 3800 Product Reference Guide Refer to Chapter 2, Hardware Setup, for instructions on setting up the cradles or PC Adapter for communications. Communications For terminals being used in a direct communications (batch) environment or a Spectrum One network environment, applications are transferred from a host computer to the terminal: over a communications line using a null modem connected to the cradle throughthe PC Adapter.

  • Page 37: Loading The Program

    Batch and Spectrum One Terminal Setup Loading the Program To download the program, initiate the communications software on the host computer and terminal as described in the following sections. Note: Communications parameters specified on the host and the terminal must match. These parameters typically are: 38400 bps 7-bit parity Odd parity...
  • Page 38 Communications), set up the terminal as directed in Initiate Terminal Communications. Initiate Terminal Communications 1. Boot the terminal to command mode. Refer to Chapter 5, Operating the Series 3800, for a list of the boot to command mode sequences. The terminal displays the following:...
  • Page 39 Batch and Spectrum One Terminal Setup 5. Baud Rate.The terminal displays: Comm Parameters Baud 9600 Scroll through the list using UpArrow or DownArrow. When the correct rate is displayed (38400 is recommended), press <ENTER>. 6. Data Bits. The terminal displays: Comm Parameters Data Bits Press <7>...

  • Page 40: Starting Communications

    2. Power down the terminal. 3. Detach any cables connected to the terminal. 4. Reboot the terminal using the appropriate cold boot sequence described in Chapter 5, Operating the Series 3800, in the section Booting a Series 3800 Terminal .

  • Page 41: Chapter 4. Spectrum24 Rf Terminal Setup

    Chapter 4 Spectrum24 RF Terminal Setup Spectrum24 Terminals In Spectrum24 terminals, wireless connectivity is accomplished using standard communications protocols. Because they are standard, the protocols are generalized and take ® up considerably more space on the terminal’s NVM than was required for Spectrum One terminals.

  • Page 42: Standard Spectrum24 Software

    By default, the Series 3800 uses NOBOOT (manual entry) to define the IP address. To set the IP address, use the CFG24 utility described later in this chapter in the section Initializing the Series 384X.

  • Page 43: Initializing The Series 384X

    Spectrum24 Terminal Setup Initializing the Series 384X To initialize a Series 384X which has LWP.HEX version 3.03 or greater loaded: Note: This section covers specific settings required on first booting the Series 384X out of the box. For a complete review of the CFG24 screens, refer to Appendix E, Spectrum24 Utilities.
  • Page 44 Series 3800 Product Reference Guide CONFIGURATOR 1.XX View config params Net Id Subnet Mask Default Router Terminal IP Address Diversity Terminal Sleep Mode Boot Mode Power Management Exit #$, Clear, Enter Figure 4-1. CFG24 Main Menu On the Series 384X screen, the top and bottom lines of the menu are displayed, and the remaining lines are viewed by scrolling.
  • Page 45 Spectrum24 Terminal Setup Table 4-1. Spectrum24 Configuration Parameters (Continued) Terminal IP Address Required if you are not using a boot server to allocate IP addresses (BOOTP or DHCP). Set as advised by your LAN administrator. Note: Take care entering this value! The IP address must be unique in the network or communications will be unpredictable.
  • Page 46 Series 3800 Product Reference Guide This screen is for display only; it is not a data entry screen. Use it to review the terminal’s IEEE (or MAC) address, IP address, and Net Id. Press <CLEAR> or <ENTER> to return to the main menu.
  • Page 47 Spectrum24 Terminal Setup c. Select Subnet Mask from the main configuration menu. The Subnet Mask screen (Figure 4-4) is displayed. SUBNET MASK Enter Subnet Mask: 255.255.255.0 Bksp, Clear, Enter Figure 4-4. Subnet Mask Screen To change the current Subnet Mask setting, backspace over the current value and type a new value, in decimal form.
  • Page 48 Series 3800 Product Reference Guide e. Select Terminal IP Address from the main configuration menu. The Terminal IP Address screen (Figure 4-6) is displayed. TERMINAL IP ADDRESS Enter IP address: 157.235.93.186 BkSp, Clear, Enter Figure 4-6. Terminal IP Address Screen To change the current Terminal IP Address, backspace over the current value and type a new value in decimal form.
  • Page 49 Spectrum24 Terminal Setup g. Select Terminal Sleep Mode from the main configuration menu. The Terminal Sleep Mode screen (Figure 4-8) is displayed. TERMINAL SLEEP MODE Radio state: #$, Clear, Enter Figure 4-8. Terminal Sleep Mode Screen To change the current Terminal Sleep Mode, use the cursor keys to toggle between the “On”...
  • Page 50 Series 3800 Product Reference Guide i. Select Power Management from the main configuration menu. The Power Management screen (Figure 4-10) is displayed. POWER MANAGEMENT Radio Power Mode #$, Clear, Enter Figure 4-10. Power Management Screen To change the current power management mode, use the keys to toggle between the settings “PSP”...

  • Page 51: Initiating Network Connection

    Spectrum24 Terminal Setup Initiating Network Connection As the initialization continues, the terminal attempts to associate with the Spectrum24 AP using the default or newly entered Net Id. Series 384X Association with AP Not Successful If the Series 384X is unable to associate with the AP (the Net Id is wrong or forgotten), it displays the message: STAT24 Ver 1.XX NOT Associated...
  • Page 52 Series 3800 Product Reference Guide If you loaded multiple applications, a application selection menu is displayed early in the initialization process. Select the application to load for the current session and proceed. 4-12...

  • Page 53: Installing Application Software On Flash Disk

    Spectrum24 Terminal Setup Installing Application Software on Flash Disk Note: LWP.HEX version 3.03 or greater is required on the Series 384X for this process. If you are not sure of the terminal’s hex version, boot (initialize) the Series 384X. The hex version is displayed for approximately 5 seconds during the initialization process.

  • Page 54: Running _L.bat

    Series 3800 Product Reference Guide where: SENDHEX is the command <file name> is the hex file for the application being loaded. There may be other application hex files which load other software (e.g., STEP version 2.6.0 or greater, or TelNet Clients 3.0 or greater) to the flash disk.
  • Page 55 Spectrum24 Terminal Setup Symbol Technologies NVM Loader 2.09-XX Address: XXXX 7. When the hex download is complete, the 384X automatically reinitializes (warm boots) and copies the files in the software package to the flash disk. If the 384X does not reinitialize, re-initialize the 384X using the following key sequence: Note: The 384X must be re-initialized to copy the software to the flash disk.

  • Page 56: Updating System Software On Flash Disk

    • if you are so directed by Symbol’s Technical Support staff. Option: Using _L.BAT to Update System Software If the Series 384X terminal contains a LWP hex file of version 3.03, you can follow the instructions for installing application software on the flash disk using _L.BAT through step...

  • Page 57: Initiate Terminal Communications

    Spectrum24 Terminal Setup where: SENDHEX is the command. is the hex file being loaded. LWP.HEX is the hex file specifically for the system files. There may be other hex files which load other software, such as applications, to the flash disk. is the baud rate (38,400 bps).
  • Page 58 Series 3800 Product Reference Guide 3. Scroll through the Command Mode options using until “Program loader” is displayed. Press <ENTER>. 4. The 384X displays: Program loader WARNING: EEPROM WILL BE ERASED CONTINUE? <ENT> Note: To cancel this operation, press <CLEAR>.
  • Page 59 0000, check the cable connections between the host PC and the cradle and repeat the process. If the problem persists, contact the Symbol Support Center for assistance. 6. When the download is complete, the Series 384X displays the following query: LWP.HEX Ver X.XX...

  • Page 60: Compatibility Issues When Updating

    Series 3800 Product Reference Guide Compatibility Issues When Updating While the order in which software packages are loaded is not important, we recommend loading the system files, LWP.HEX, first, before loading any application files. You don’t have to reload existing applications that conformed to previous standards for flash disk applications.

  • Page 61: Multiple Applications On The Same Terminal

    Spectrum24 Terminal Setup When the LWP.HEX is updated to 3.03, these values revert to the defaults. Be sure to check them after LWP.HEX is installed. In particular, verify whether a BOOTP or DHCP server is being used to allocate IP addresses. The default boot mode in version 3.03 is manual entry of IP addresses.
  • Page 62 Series 3800 Product Reference Guide 4-22...

  • Page 63: Chapter 5. Operating The Series 3800

    Chapter 5 Operating the Series 3800 Overview This chapter describes how to operate a Series 3800 terminal including: Powering the 3800 on and off Booting the 3800 Adjusting the display Entering data using the keyboard Entering data using the scanner...

  • Page 64: Normal Power On Techniques

    There are several ways to power on a terminal. Each way lets you resume at the same location in the application where you left off. Note: The Series 3800 terminals alwayscheck for enough battery power for safe operation before they will power on.

  • Page 65: Restoring Power After Automatic Shutdown

    Operating the Series 3800 Restoring Power After Automatic Shutdown The terminal shuts off if you don't use it for an amount of time set by your application. Press the PWR key or pull the trigger to restore power and return to your application.

  • Page 66: Booting A Series 3800 Terminal

    Series 3800 Product Reference Guide Booting a Series 3800 Terminal Warm Boot A warm boot resets the operating system while preserving the RAM disk. 35-Key Keyboard To perform a warm boot with the 35-key keyboard: 1. Turn off the terminal.
  • Page 67 Operating the Series 3800 35-Key Keyboard To perform a system cold boot with the 35-key keyboard: 1. Power off the terminal. 2. Press and hold the up arrow ( ), SPACE, and FUNC keys. 3. Press and release the PWR key.

  • Page 68: Boot To Command Mode

    Series 3800 Product Reference Guide Boot to Command Mode Command Mode provides functions for: Running the Self-Test program to verify that the hardware is operating properly (refer to Chapter 7, Error Recovery and Troubleshooting). Performing a Memory Transfer to upload data from a terminal to a host system (refer to Chapter 7, Error Recovery and Troubleshooting).

  • Page 69: Adjusting The Display

    Operating the Series 3800 Adjusting the Display Back Lighting The terminal’s backlight illuminates the display in dimly lit areas. To turn the back light on or off, press FUNC L on either the 35-key or the 46-key keyboard, or use the key sequence listed in your application guide. The back light turns off automatically when the terminal is powered off or when the terminal has not been used for an amount of time set by the application.

  • Page 70: Entering Data

    Series 3800 Product Reference Guide Entering Data The Series 3800 Keyboard The keyboard is used for entering data and issuing commands to the terminal. Figure 5-1 illustrates the standard 35-key keyboard; Figure 5-2 presents the 46-key keyboard. The keys on the keyboard are distinguished as modifier keys and character keys. Because terminal keyboards have fewer keys than PC keyboards, each character key can produce more than the usual one or two characters.

  • Page 71: Keyboard Speed

    Operating the Series 3800 Keyboard Speed If your application program allows it, the characters may be set to appear faster or slower. Refer to the Series 3000 Application Programmer's Manual for more information. Keyboard States The keyboard states are listed below, in the order in which they take priority:...

  • Page 72: 35-Key Keyboard Key Definitions

    Series 3800 Product Reference Guide 35-Key Keyboard Key Definitions The standard tasks performed by the keys in their normal, unshifted state are shown in Figure 5-1 and listed in Table 5-1. ALPHA FUNC SPACE CTRL BKSP ENTER Figure 5-1. 35-Key Keyboard...
  • Page 73 Operating the Series 3800 Table 5-1. Special Keys Key Name Description SPACE Enters a blank space. ALPHA Shifts to capital letter keys instead of numbers, punctuation marks, or special characters. CTRL (Control) or CTL for Invokes the control command. 46-key...

  • Page 74: 46-Key Keyboard Key Definitions

    Series 3800 Product Reference Guide 46-Key Keyboard Key Definitions The standard tasks performed by the keys in their normal, unshifted state are shown in Figure 5-2 and listed in Table 5-2. For all other keyboard states, refer to Appendix B of the Series 3000 Application Programmer’s Reference Manual.
  • Page 75 Operating the Series 3800 Table 5-2. Cursor Indicators Low Battery Keyboard State Cursor Character (inverted caret) (inverted solid caret) Unshifted (caret) (solid caret) Shifted Momentary Shifted (up arrow) (solid up arrow) Momentary Unshifted (down arrow) (solid down arrow) (underline c)

  • Page 76: Scanning

    Series 3800 Product Reference Guide Scanning Before scanning can occur, the terminal must be running an application that supports bar code scanning. The terminal must also be programmed to scan the type of bar code you want, such as Universal Product Code (UPC) or Code 3 of 9. For information on scanning applications and on programming the scanner, refer to the Series 3000 ADK.
  • Page 77 Operating the Series 3800 Angle Scanning angle is important for promoting quick decodes. When laser beams reflect directly back into the scanner from the bar code, this specular reflection can actually “blind” the scanner. To avoid this, scan the bar code so that the beam does not bounce directly back. But don’t scan at too oblique an angle;...

  • Page 78: Communications

    Series 3800 Product Reference Guide Range Any scanning device decodes well over a particular working range — minimum and maximum distances from the bar code. This range varies according to bar code density and scanning device optics. Scanning within range brings quick and constant decodes; scanning too close or too far away prevents decodes.

  • Page 79: Chapter 6. Maintaining The Series 3800

    Maintaining the Series 3800 Batteries The Series 3800 terminal is powered by a rechargeable nickel cadmium (NiCd) battery pack or one 9-volt alkaline battery installed in the alkaline battery adapter. Fully charged, the NiCd battery pack provides up to 8 hours of continuous operation.

  • Page 80: When To Replace Or Recharge The Battery

    Series 3800 Product Reference Guide When to Replace or Recharge the Battery The Series 3800 terminals provide two types of indicators to notify you when battery power is running low: warning messages and modified cursors. These indicators may be changed or disabled by an application.

  • Page 81: Nicd Battery Pack

    Maintaining the Series 3800 NiCd Battery Pack Replacement Battery Packs NiCd battery packs available from Symbol are listed below. System Battery Pack Standard 3872-103 NiCd Rechargeable LRT Intrinsically Safe 3872-115 6-Cell NiCd LDT Intrinsically Safe 3872-105 5-Cell NiCd Note: Do not use the standard NiCd Battery (P/N 3872-103) with the LRT 3800 intrinsically safe terminals.

  • Page 82: Installing The Nicd Battery Pack

    Series 3800 Product Reference Guide 2. Twist the D-ring on the bottom of the handle 90 degrees counterclockwise and remove the end cap. The battery pack should drop out. If necessary, tap the terminal against your hand gently to dislodge the battery.

  • Page 83: Charging The Nicd Battery Pack

    Maintaining the Series 3800 Charging the NiCd Battery Pack ARNING This procedure is not approved for, and should not be performed in, potentially hazardous environments. The NiCd battery pack automatically charges when the terminal is placed in a cradle or connected to a PC Adapter.
  • Page 84 Series 3800 Product Reference Guide Charging Battery Packs Outside the Terminal Slots are provided in 3860 and 3865 cradles to charge spare battery packs outside the terminal. Place the battery pack to be charged in one of the battery slots in the cradle. The LED indicator lamp under the battery slot in which the terminal was placed indicates the battery is charging.

  • Page 85: Battery Charging Tips

    Maintaining the Series 3800 Battery Charging Tips For maximum capacity and battery life, follow these helpful hints: Charge at temperatures between 0°C and 38°C (32°F to 100°F); 21°C (70°F) is preferred Recharge as soon as you see the “Low Battery” message...

  • Page 86: Alkaline Batteries

    Series 3800 Product Reference Guide Alkaline Batteries Removing the Alkaline Battery Adapter ARNING This procedure is not approved for, and should not be performed in, potentially hazardous environments. To remove a 9-Volt alkaline battery from the terminal battery compartment, follow these steps: 1.

  • Page 87: Installing An Alkaline Battery

    Maintaining the Series 3800 Installing an Alkaline Battery ARNING This procedure is not approved for, and should not be performed in, potentially hazardous environments. To insert a 9-Volt alkaline battery in the terminal battery compartment: 1. Insert the battery into the alkaline battery adapter as shown in Figure 6-4. Verify that the positive (+) and negative (-) signs on the battery are on the same side as the positive and negative signs on the picture of the battery inside the adapter.
  • Page 88 4. Put the end cap on and twist the D-ring halfway clockwise to lock it. 5. Press the D-ring flat to secure it. Note: The Series 3800 terminals have a built-in safeguard to ensure that alkaline batteries are not recharged when placed in a cradle or connected to the PC Adapter.

  • Page 89: Cleaning

    15 minutes. When you remove the Series 3800 terminal from storage without the battery pack, reset the real time clock. Refer to the Series 3000 Application Programmer’s Reference Manual or Series 3000 Application Programmer’s Guide for specific instructions.
  • Page 90 Series 3800 Product Reference Guide 6-12...

  • Page 91: Chapter 7. Error Recovery And Troubleshooting

    Chapter 7 Error Recovery and Troubleshooting This chapter provides information to assist in basic trouble analysis and correction, including: Error messages Troubleshooting start-up failures Troubleshooting Spectrum24 terminal initialization failures Running the self test function Self test summaries Keyboard test Scanning problems Running memory transfer...

  • Page 92: Error Messages

    Series 3800 Product Reference Guide Error Messages If ERR3000 is loaded in the system configuration, the terminal displays the following messages to indicate error conditions that affect system performance. A message is usually accompanied by one or more beeps, after which the system returns to its previous status.

  • Page 93: Troubleshooting Guide

    Error Recovery and Troubleshooting Troubleshooting Guide Table 7-2 lists some minor problems, causes, and actions to take. If you cannot resolve the problem after checking this list, call the Symbol Support Center for assistance. Table 7-2. Troubleshooting the 3800 Symptom...

  • Page 94: Spectrum24 Terminal (3840) Initialization Failures

    Series 3800 Product Reference Guide If such a failure occurs, cold boot the terminal again. If this does not solve the problem, call Symbol Customer Support. More troubleshooting information is found in the documentation listed in Related Publications. Spectrum24 Terminal (3840) Initialization Failures The Command Mode troubleshooting procedures used by 3800 batch or Spectrum One terminals are not available to terminals operating in a Spectrum24 network environment.
  • Page 95 Error Recovery and Troubleshooting Table 7-3. Troubleshooting Spectrum24 Terminals (Continued) Problem Explanation/Action Low battery message. Place the terminal in a cradle and recharge battery. Connect terminal to charger and recharge battery. Power terminal off and replace battery. Battery is dead. Battery not replaced after receiving low battery message or terminal left on for more than 24 hours.

  • Page 96: Self Test Function

    Running Self Test Access the Self Test function from the Command Mode Menu: 1. Boot to Command Mode (refer to Chapter 5, Operating the Series 3800, for boot sequences). 2. At the Command Mode Main Menu, use the UpArrow or DownArrow to scroll through the options.

  • Page 97: Self Test Summaries

    Error Recovery and Troubleshooting Self Test Summaries Self test is divided into five functions or screens: Config Screen 1. Reports the terminal series, BIOS version, time, date, battery status, current power source, and status of the serial ports when a loopback connector is used. Config Screen 2.

  • Page 98: Keyboard Test

    Series 3800 Product Reference Guide Keyboard Test Keyboard testing can be performed while the terminal displays Config Screen 1 results. Test any keys except CLR and PWR. When you press a key, the corresponding key code is displayed on the top row to the right of the test name. Table 7-4 lists the codes for each key on the 35-key keyboard;...
  • Page 99 Error Recovery and Troubleshooting Table 7-5. 46-Key Keyboard Test Codes Test Code Test Code Test Code Func Period Up arrow Down arrow Enter Bksp If numbers other than those given in the tables appear on the display, please contact your authorized representative.

  • Page 100: Memory Transfer Program

    Refer to the data transfer program's operator's manual for details. Terminal 1. Boot the terminal to Command Mode (refer to Chapter 5, Operating the Series 3800 for the appropriate key sequence). 2. Select the Memory Transfer function from the Command Mode menu. Use UpArrow or DownArrow to scroll through the Command Mode options until Memory Transfer is displayed and press <ENTER>.
  • Page 101 Error Recovery and Troubleshooting 3. Select the range of memory to transfer by pressing the first letter of the desired range (All, Range, or None), or use the UpArrow or DownArrow and press <ENTER>. If you select All, the program skips to the range verification screen (step 7). If you select Range, the screen displays: Use Arrow Keys Start...
  • Page 102 Series 3800 Product Reference Guide 8. Specify the baud rate. Use the UpArrow and DownArrow to scroll through the list of baud rates until the correct rate is displayed and press <ENTER>. Note: Flow control may be necessary at 38400 bps and higher.
  • Page 103 Error Recovery and Troubleshooting 4. When the transmission completes or aborts, the terminal displays the transmission status screen: Memory Transfer Status 0000 A status of 0000 (all zeros) indicates that the transfer was successful. Any other status indicates failure. Refer to Appendix B, Communications Status Codes, for the status codes which indicate the source of the error.

  • Page 104: Scanning Problems

    Verify that the scanner is programmed to read the symbology you are trying to read. Try scanning a test symbol of the symbology you are trying to read. Check the bar code to ensure that it is not defaced. A defaced bar code may not be readable.

  • Page 105: Appendix A Null Modem Pin-Outs

    Appendix A Null Modem Pin-outs Null Modem Pin-Outs for Full Duplex Use the pin-outs shown in Figure A-1 for null modem communication. Figure A-1. Null Modem Pin-Outs - Full Duplex...

  • Page 106: Null Modem Pin-Outs For Half-Duplex

    Series 3800 Product Reference Guide Null Modem Pin-outs for Half-Duplex Use the pin-outs shown in Figure A-2 for testing. PGND PGND Figure A-2. Null Modem Pin-Outs - Half Duplex...

  • Page 107: Appendix B. Communications Status Codes

    Appendix B Communications Status Codes The program loader status code consists of four hexadecimal digits which indicate whether or not the transfer was successful, and if not, the source of the communications error. A status code of 0000 indicates success; any other code indicates failure. Table B-1 lists the failures associated with the status codes.
  • Page 108 Series 3800 Product Reference Guide...

  • Page 109: Appendix C Specifications

    Appendix C Specifications Environment The terminal’s operating conditions are listed in Table C-1, Environmental Specifications. Table C-1. Environmental Specifications Condition Range Operating Temperature -9°F to 104°F (-23°C to 40°C) Storage Temperature -4°F to 140°F (-20°C to 60°C) Humidity (Operating) 0 to 90% (noncondensing) Altitude Up to 10,000 feet Static...

  • Page 110: Scanning

    Series 3800 Product Reference Guide Scanning Standard 1-D Scan Element Table C-2. Standard 1-D Scan Element Specifications Item Description Power Requirements 3.0 to 5.5 VDC; 60 mA typ @V ; 70 mA max Surge Current 60 mA typical @ 5.5 VDC; duration — 16 mSec...

  • Page 111: Appendix D Boot-Up Quick Reference

    Appendix D Boot-Up Quick Reference Table D-1. 35-Key Boot Procedures Boot Type Key Sequence Used For Results Power On PWR or Laser Normal power on Returns terminal to where it was when Trigger or remove it was turned off. terminal from cradle Warm Boot + / PWR...
  • Page 112 Series 3800 Product Reference Guide...

  • Page 113: Appendix E Spectrum24 Network And Flash Disk Utilities

    Appendix E Spectrum24 Network and Flash Disk Utilities Introduction Some supplemental utilities are provided for working with the flash disk in addition to the Flash disk driver and utilities described in the Series 3000 ADK (refer to the section on FLASHDSK.SYS in the Device Driver chapter of the Series 3000 Application Programmer’s Reference Manual.

  • Page 114: Cfg24

    Series 3800 Product Reference Guide CFG24 The CFG24 utility enables the terminal operator to configure radio communications parameters. This utility must be run after the radio driver loads because the configuration parameters are saved in the radio card’s flash memory, which is accessed using the radio driver services.
  • Page 115 Spectrum24 Network and Flash Disk Utilities Initially, CFG24 presents the main menu shown in Figure E-1. CONFIGURATOR 1.XX View config params Net Id Subnet Mask Default Router Terminal IP Address Diversity Terminal Sleep Mode Boot Mode Power Management Exit #$, Clear, Enter Figure E-1.
  • Page 116 Series 3800 Product Reference Guide 2. Select Net Id from the CFG24 Menu. The Net Id screen (Figure E-3) is displayed. NET ID Enter Net Id(hex): BkSp, Clear, Enter Figure E-3. Net Id Screen The Net Id identifies the radio network and differentiates between different radio networks.
  • Page 117 Spectrum24 Network and Flash Disk Utilities 4. Select Default Router from the main configuration menu. The Default Router screen (Figure E-5) is displayed. DEFAULT ROUTER Enter Default Router 157.235.93.178 BkSp, Clear, Enter Figure E-5. Default Router Screen The default router address is the address of the node where all packets going to remote networks are sent.
  • Page 118 Series 3800 Product Reference Guide To change the current Terminal IP Address, backspace over the current value and type a new value in decimal form. Each part of the four-part address must be in the range 0 to 255. Press <ENTER> to effect the change. Press <CLEAR> to exit without changes.
  • Page 119 Spectrum24 Network and Flash Disk Utilities directed to it, but not by a broadcast message. If the switch is set to “Off”, the radio is powered off when an application powers down the terminal because of inactivity. The default setting is “On”. To change the current Terminal Sleep Mode, use the keys to toggle between the “On”...
  • Page 120 Series 3800 Product Reference Guide Symbol’s BOOTP program accepts setting the following network parameters from the BOOTP and DHCP parameters: Sub-net Mask Default Router (first address from the router list) Terminal IP Address To change the current boot mode setting, use the keys to toggle between the three valid settings.

  • Page 121: Bootp

    Spectrum24 Network and Flash Disk Utilities BOOTP The BOOTP program gets the IP address and sets up communications parameters for use by other parts of the system. How the program works depends on which boot mode setting was selected in CFG24, as follows: If “Boot”...

  • Page 122: Output

    Series 3800 Product Reference Guide Output The following parameters in the radio flash save area are updated if changed by a BOOTP or DHCP process: Sub-network Mask BOOTP or DHCP response may change the subnet mask. If no change is received from the BOOTP or DHCP response, uses the default of 255.0.0.0.
  • Page 123 Spectrum24 Network and Flash Disk Utilities STAT24 STAT24 is a Terminate and Stay Resident (TSR) program used to provide the status of the radio connection. It can also be used to check for RF association and alternate actions in batch files depending on the association status. This utility is used mainly to check for associations with an AP when RF difficulties are experienced.
  • Page 124 Series 3800 Product Reference Guide The fields in Figure E-11 are interpreted as follows: Line 1 Title and version number of STAT24. Line 2 The terminal’s IEEE address. Line 3 The version and date of the adapter firmware. Line 4 The IEEE (MAC) address of the Access Point the terminal is associated with.
  • Page 125 Spectrum24 Network and Flash Disk Utilities DIAG24 DIAG24 is intended for use in two situations: As a connectivity tool, using a ping that is not re-tried on transmission errors. This test is intrusive as pings are sent as fast as possible. As a diagnostic tool for potential radio problems.
  • Page 126 Series 3800 Product Reference Guide Note: Press Q in any subsequent menu to return to the DIAG24 menu or to exit DIAG24 from this menu. 2. Press either (1) AP Ping Test or (2) Field Diagnostics. Press Q to quit.
  • Page 127 Spectrum24 Network and Flash Disk Utilities 4. To exit the screen select Q or press <CLEAR>. <Test Mode> MESSAGE SIZE 1. 100 bytes 2. 256 bytes 3. 512 bytes Select[1-3 or ‘Q’]: Figure E-14. Ping Message Size 5. Select the ping message size in the Message Size screen shown in Figure E-14. Press the corresponding number to make the selection and advance to the next screen.

  • Page 128: Ping Tests

    Series 3800 Product Reference Guide 7. Select whether to sound a beep if an error is encountered in the Beep Mode screen shown in Figure E-16. Press the corresponding number to make the selection and advance to the test screens.
  • Page 129 Spectrum24 Network and Flash Disk Utilities When the ping test is running in non-stop mode, if either of the count fields overflows, the first detail line is pre-empted to show the most significant digits of the count, prefixed with an asterisk (Figure E-18). AP PING TEST A Cnt Err AP RS 6 * 2...

  • Page 130: Field Diagnostics

    Series 3800 Product Reference Guide Field Diagnostics During a field diagnostic test, the screen shown in Figure E-20 is displayed and continuously updated. FIELD DIAGNOSTICS A Cnt Err Rty ms AP 0 165 0 55 1 TMO 0 220 0 55 Press ‘Q’...

  • Page 131: Flash.bat

    Spectrum24 Network and Flash Disk Utilities FLASH.BAT The FLASH.BAT utility facilitates copying files to and deleting files from flash disk, and renaming files on the disk. The batch file takes care of switching to write mode on flash disk and restoring read-only mode after the operation. Deleting Files from Flash Disk To delete files, use the command: FLASH DEL <filename>...

  • Page 132: Copying Files To Flash Disk

    Series 3800 Product Reference Guide Copying Files to Flash Disk To copy files to flash disk, use the command: FLASH COPY <filename> \ For example: FLASH COPY NET.CFG \ copies NET.CFG, the protocol stack configuration file, from the current directory (normally D:) to the root directory on flash disk, and FLASH COPY E:\SVTP\CS1.CFG \STEP...
  • Page 133 Index applications Numerics installing on flash disk ..4-12 3860 CCM multiple on same terminal ..4-20 connecting for communications . . . 2-9 naming considerations ..4-19 connecting to power .
  • Page 134 3860 CCM ....2-8 from Symbol ....E-8 3865 cradle .
  • Page 135 Index editing the radio configuration initializing the PDT 384X ..4-3 parameters ....E-2 installing an alkaline battery ..6-9 ending self test .
  • Page 136 Series 3800 Product Reference Guide multiple applications on same printer interface module (PIM) ..2-11 terminal ....4-20 program loader ....3-2 selecting .
  • Page 137 Index programming NVM ... 3-2 startup failures ....7-3 setting RAM disk size ... . 4-20 STAT24 .
  • Page 138 Series 3800 Product Reference Guide utilities CFG24 ..... .E-2 wall mounting DIAG24 ....E-13 3860 CCM .

Table of Contents