Troubleshooting - DAGE-MTI Excel Series User Manual

Troubleshooting

Camera is not listed under "Camera" in Exponent Application. (Check or try the following):
1. Camera Power On?
a. Green LED on camera rear on or flashing?
b. IEEE-1394 Cable secure at both ends & using specified cable within length limits?
c. If using laptop then need external power supply and special cables. (See "Laptop
Installation")
2. Camera Hardware Driver Installed?
a. Try "Manual Camera Driver Installation" (Page-18)
3. IEEE-1394 Card Driver Installed?
a. Verify card listing in "Device Manager" (Page-7)
4. Proper version of Microsoft DirectX Installed during Exponent software install?
a. Go to "Start\Run" on PC and type "dxdiag". Check for version 9.0C (or later) and
run diagnostics if necessary.
Image "tears" or "rips" in Video Display. (Check or try the following):
1. Using supplied IEEE-1394 Host adapter?
a. The supplied adapter meets OHCI (Ver 1.0/1.1) and IEEE Std 1394a-2000 @
400M bits/s. Thoroughly tested to work with camera and software.
b. Other adapters may work if meet above spec & use TI or VIA chipsets.
2. Using Multiple Cameras; therefore exceeding the IEEE-1394 bus Bandwidth Limit?
a. Set some/all cameras to "Pause when in Background" under "Tools\Options" menu.
b. Set "Shutter" speed to reduce the Frame Rate (frames per second) on cameras in
order to reduce bandwidth requirements.
Image is Dark or Saturated. (Check or try the following):
1. Light Level Too Low or too High?
a. Open/Close Camera Lens.
b. Set "Gain" &/or "Shutter" &/or "Exposure" Control(s) into "Auto".
Image has Dark Corners or Circular Area of Image (Porthole Effect):
1. Lens Format Correct?
a. Use a larger format lens. See Specifications for imager size when selecting lens.
Colorimetry or White Balance is Incorrect:
1. Use a white object to image before using "One Push" white balance.
2. Set "Shutter" and "Gain" to "Auto" before balance.
3. Light Color Temperature beyond Limits of Camera.
a. Try adjusting light source or use color correction filters.
b. Try "Manual White Balance" while using "Histogram".
Get Error when Opening Saved Images in Other Programs:
1. Other Application Doesn't Support 16-bit monochrome or 48-bit color RBG Files?
a. Set Bit Depth "Bits per Pixel" to "8-bits" before saving images.
2. Other Application Doesn't Support "File Type"?
a. Try another file type such as BMP or TIF.
NOTE: Excel Cameras have a built in "Power On Self Test" feature. The camera will
communicate any errors via the LED on the camera rear. Normal operation is a steady green
when power is first applied and then flashes with each transmitted video frame. If the LED is
flashing red, then the self test has failed. Contact the Dage Customer Service department for
further information if the Power on Self Test has failed.
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