Troubleshooting - First Alert PRO-DC8810-520 User Manual

Appendix

Troubleshooting

Troubleshooting
Error
System is not receiving
power or is not powering up
Remote control not detected
by the system
Hard drive is not detected by
the system
Hard drive is full (0%
remaining) and the unit is no
longer recording
Mouse is not detected by
system
There is no picture on
selected channels/camera
picture is not being
displayed
The image on the DVR
appears but does not have
sound
The system beeps at startup
I am not receiving e-mail
notifications
Possible Cause
Cable from power adapter is loose or is unplugged
Cables are connected, but system is not receiving
sufficient power
Battery in the remote control is drained or is missing
Hard Drive is not formatted
Hard drive cables are loose or not properly connected
There is no hard drive in the system
Overwrite is not enabled
Mouse cable is not connected or is not firmly
connected to the system
System needs to be reset
Camera cables are loose or have become
disconnected
Audio cables are loose or have been disconnected
Audio channels are disabled the system menu
Volume on external speakers (not included) is low or
off
Cameras are not audio capable or a powered
microphone is not attached
The beep at startup is normal
E-mail notification is disabled
Default setting is disabled and /or you have not
entered your own SMTP information
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected to the back
of the unit
• Confirm that the system is powered on (LED indicators on the
front should be ON)
• If the unit is connected through a power bar or surge protector,
try bypassing the bar and connecting the power directly to the
wall outlet
• Confirm that there is power at the outlet
• Connect the power cable to another outlet
• Test the outlet with another plugged device
• Install two fresh AAA alkaline batteries in the remote control
• Format the hard drive per instructions
• Remove the housing and check that hard drive cables are firmly
connected
• Open the housing and install a 3.5 SATA hard drive
• From the Main Menu, select HDD>Overwrite>Enable and click
Apply
• Firmly connect the mouse cable to the USB Mouse port (not the
USB Data port) on the front panel.
• Power off the system (Turn power switch off position on back
of unit). Firmly connect a USB mouse to the USB Mouse port on
the front panel of the system. Power on the system (Turn power
switch to on position on back of unit).
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and at the
camera
• Try moving the camera to another channel or use another cable
• Check the AUDIO connections to the DVR
• Check the Configurations: Main Menu>Record>Audio
• Increase volume on external speakers (not included)
• Add audio capable cameras or a powered microphone (not
included with this kit)
• No action required
• Open Main Menu>Advance>Alarm; click E-MAIL SETUP; under
E-MAIL select ON
• If you want to use your own SMTP server, deselect the Default
box, and enter your SMTP Server Address, Port, User name, and
Password in their respective fields
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