Troubleshooting And Faqs - Zte Altair 2 User Manual

Troubleshooting and FAQs

Consult the following table for resolutions to common problems. If your
particular problem cannot be resolved using the information in the table,
take your phone to an authorized dealer or service center for assistance.
Problem Possible causes
Poor reception The network signal is too
weak at your current
location, for example, in
a basement or near a tall
building.
The network is busy or
overloaded.
Echo or noise Poor connection.
on the line
Certain phone Cricket may not support
features not some of the features on your
working phone.
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Possible solution
Move to a location where
the network signal can be
properly received.
Wait a few minutes and try
your call again.
End the call and dial again.
Contact Customer Care at
1-855-246-2461 or dial 611
from your Cricket phone to
determine support for the
features.
TROUBLESHOOTING AND FAQS
Problem Possible causes
Battery will The battery or battery
not charge charger is damaged.
The phone's temperature is
below 32°F (0°C) or higher
than 113°F (45°C).
Poor contact between the
battery and charger.
Unusually Certain phone functions
short battery consume additional battery
life power, such as Bluetooth
and HAC mode.
Weak network signal.
Phone will not Battery is depleted.
power on
TROUBLESHOOTING AND FAQS
Possible solution
Contact the dealer
where you purchased the
equipment.
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the battery's
temperature to return to
normal before attempting
to charge again.
Check and clean all
connectors to ensure good
contact.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Power off the phone until
you reach an area with a
strong network signal.
Charge the battery.
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