Troubleshooting And Faqs - Zte S550 User Manual

C h a p t e r

Troubleshooting and FAQs

If you encounter problems while using the phone, or if it performs erratically, you can consult the
information in the chart below. If your particular problem can not be resolved using the information in the
chart, contact the dealer of handset.
Problem Possible causes
Poor reception • The network signal is too weak at your current
location, for example, in a basement or near a tall
building, because wireless transmissions can not
effectively reach it.
• The network is busy at the current time (for
example, during peak times, there may be too much
network traffic to handle additional calls).
• You are too far away from a base station for your
service provider.
Echo or noise • Poor network trunk quality on the part of your
service provider.
• Poor local telephone line quality.
Unable to select • Your service provider does not support these
certain features features, or you have not applied for services that
provide these features.
Batterywill not • The battery or battery charger is damaged.
charge.
• The phone's temperature is below 0°C or higher
than 45 °C.
• Poor contact between the battery and charger.
Shortened standby • The standby time is related to your service provider
time system configuration. The same phone used with
different service providers' systems will not provide
exactly the same length of standby time.
• The battery is depleted. In high-temperature
environments, battery life will be shortened.
• If you are not able to connect to the network, the
phone will continue to send out signals as it attempts
to locate a base station. Doing so consumes battery
power and will consequently shorten standby time.
You cannot switch • Battery power has been depleted.
your phone on.
Unable to connect • You are not within the network's service area.
to the network.
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Possible solution
Move to a location where the
network signal can be properly
received.
Avoid using the phone at such times,
or try again after waiting a short
time.
You can request a service area map
from your service provider.
Press End Key and dial again. You
may be switched to a better-quality
network trunk or phone line.
Press End Key and dial again. You
may be switched to a better-quality
network trunk or phone line.
Contact your service provider.
Contact the dealer.
Adjust the battery charging
environment to avoid extremes of
temperature
Check all connectors to make sure all
connections have been properly
made.
If you are located in an area where
signaling is weak, temporarily switch
off the phone.
Use a new battery.
Change your location to one where
the network is accessible, or
temporarily turn off your phone.
Recharge the phone's battery.
Check the service area with your service
provider.