Terms And Conditions - IBM m-series Manual

Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security
features, administrative procedures, and appropriate controls in application systems
and communications facilities.
Global Technology Services
Contact your IBM representative for the list of selected services available in your
country, either as standard or customized offerings, for the efficient installation,
implementation, and/or integration of this product.

Terms and conditions

Volume orders: Contact your IBM representative.
Warranty period
One year
Warranty service
If required, IBM provides repair or exchange service depending on the types of
warranty service specified for the machine. IBM will attempt to resolve your problem
over the telephone, or electronically via an IBM Web site. You must follow the
problem determination and resolution procedures that IBM specifies. Scheduling of
service will depend upon the time of your call and is subject to parts availability. If
applicable to your product, parts considered Customer Replaceable Units (CRUs) will
be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified
level of warranty service may not be available in all worldwide locations. Additional
charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country-specific and location-specific information.
CRUs and On-site Service
CRU Service
IBM provides replacement CRUs to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from IBM
upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU
Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation.
Tier 2 CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge.
Based upon availability, CRUs will be shipped for next business day (NBD) delivery.
IBM specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM. When return is required, return instructions and
a container are shipped with the replacement CRU, you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
IBM Europe, Middle East, and Africa
Hardware Announcement ZG09-0217
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