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14. ADVANCeD settINgs
To access advanced features or to customise the Gateway, open a web browser
and type 192.168.1.254 into the address bar and press enter to access the
Gateway interface.
For specific help on advanced settings, visit our website www.telecom.co.nz/help
for a wide range of help topics and information including step-by-step tutorials.
15. PRoBLeMs?
If you have any difficulties you can:
Visit our website www.telecom.co.nz/help for a wide range of help topics
including step-by-step tutorials.
Call our Broadband Helpdesk on 0800 22 55 98
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16. IMPoRtANt tIPs
y
When starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
y
Many issues with a broadband connection can be resolved by turning the Gateway
off for 30 seconds, then on again. It can take up to 5 minutes for the connection
to re-establish.
y
Customers with computers running Microsoft Windows should reboot their
computers at the same time they reboot their Gateway.
y
Operate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
y
ADSL broadband customers should:
y
Not use telephone extension cables with the Gateway as these cause speed
and stability problems.
y
Use the ADSL filters supplied with this Gateway when setting up as old filters
can cause speed and stability problems.
y
If you want to network additional devices using the ethernet LAN ports, you will
require one ethernet cable for each device.
y
Wi-Fi signal strength and range is dependent on physical and environmental
factors outside of Telecom's control. The following tips will help you optimise
your Wi-Fi signal:
y
Dense obstacles such as walls, floors, ceilings, hot water cylinders,
aquariums etc. limit Wi-Fi performance and range.
y
Do not place the Gateway near electronic devices such as microwave ovens,
cordless phones or wireless transmitters like baby or room monitors.
y
Do not place the Gateway in an enclosed space such as a cupboard, under
or behind a desk or large item of furniture.
To benefit from the speed offered by the 802.11n standard, it is recommended
y
to connect using 802.11n wireless devices only. Connecting older 802.11b
or 802.11g wireless devices may slow down the speed of your whole
Wi-Fi network.
If you have Wi-Fi coverage issues, you can opt to purchase products such
y
as Wi-Fi range extenders.
y
Where possible place your Gateway up high for better Wi-Fi performance.
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