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34
One Year Limited Warranty
Glorystar Satellite Systems are guaranteed to be free of defects in materials and
workmanship under normal use for a period of 12 months from the date of Sales
Invoice by the original purchaser. Annual warranty extension and telephone
technical support is available for a $19.95 fee.
Glorystar agrees to repair or replace the unit at no charge within the warranty
period, provided that the item is delivered to a Glorystar service center in the
original packaging and appropriately protected and packaged for shipment.
The warranty does not cover damage due to lightning, flood, fire, act of God,
electrical surge, accident, misuse, abuse, negligence, modification of hardware,
installation of software, improper operation, installation, or maintenance.
The warranty remedies presented here are exclusive and in lieu of all other
expressed or implied warranties. No other representations or claims shall bind or
obligate Glorystar in any way. Any warranty applicable to this product is limited
to the period described above. In no event will Glorystar be liable for any special,
incidental, or consequential damages, loss of revenues, cost of replacement goods,
cost of professional services, or installer fees resulting from the use or malfunction
of these products or to the equipment systems on which they are used.
Return, Repair and Exchange Policy
1.
Call Glorystar Customer Service at 866-597-0728 for an RMA number
(Return Merchandise Authorization) before returning any merchandise.
2.
Equipment must be properly protected and packaged to prevent damage in
transit. The retail display box provided with the equipment is not suitable to use
as a shipping container. Write the RMA number on the outside of each box near
the mailing address.
3.
All returned equipment must include a copy of the original Sales Invoice or
the name, address, along with the RMA number and a description of the reason
the equipment is being returned. Glorystar will not be responsible for any loss or
damages incurred while in transit for such returned merchandise.
4.
Ship authorized RMA Merchandise to:
Glorystar Satellite Systems
8801 Washington Blvd., Suite 101
Roseville, CA 95678
5.
Warranty repair merchandise must be received within the 12 months from the
date of Sales Invoice. Merchandise will be evaluated and tested for manufacturing
defect or faulty workmanship. Problem-free merchandise or problems caused by
improper settings or operation error may be charged a $35 bench fee plus shipping
charges. All returned merchandise for refund or exchange must be received by
Glorystar within 30 days of the original date of delivery. Equipment will be
accepted for return if it is unassembled and in like new condition with original
packaging and accessories. Refunds, exchanges or refused shipments are subject
to a 20% restocking fee plus shipping charges.
6.
Glorystar reserves the right to refuse any returned merchandise if the
equipment is returned without an RMA, not sold by Glorystar or its authorized
distributors, found to have hardware / software modification or used in a manner
that voids the manufacturers warranty.
©2008 Glorystar Satellite Systems
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