Panasonic KX-TDE100 User Manual page 4

Feature Highlights
Call Centre
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Customers
1.9 Utilising the Call Centre (Page 144)
In This Manual,
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The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
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The suffix of each model number is omitted.
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The illustrations of the PBX are based on the KX-TDE200.
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The following icons are used frequently.
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Hints
Notice
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This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
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Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
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interoperability and compatibility with all devices and systems connected to this product
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proper operation and compatibility with services provided by telecommunications companies over
connected networks
4 User Manual
ICD Group
Queuing
Conditions