Replacement Parts; Troubleshooting Guide - Zojirushi NS-TSQ10 Operating Instructions Manual

CLEANING AND MAINTENANCE
IF THERE IS AN ODOR INSIDE THE RICE COOKER
1
Fill the Inner Cooking Pan with water up to water level 1 for WHITE RICE for 1.0L model,
and water level 2 for 1.8L model.
Do not put other matter such as kitchen detergent in the Inner Cooking Pan.
2
Close the Outer Lid and press the
3
Press the button.
4
When the Rice Cooker completes cooking and switches to the Keep Warm mode,
press the button.
5
Wait until the Main Body cools down and discard the water and clean accordingly.
Open the Outer Lid and dry the Rice Cooker in a well ventilated place.
HOW TO DETACH AND ATTACH THE INNER LID SET
How to detach the Inner Lid Set:
Hold the Outer Lid with one hand and pull
the Inner Lid Knob toward you with the other hand.
Inner Lid Knob
Affix this hollow
part to the Inner Lid Set
Mounting Axis.

REPLACEMENT PARTS

Please replace damaged parts for optimum performance.
When replacing parts, please check the model number
and the parts name beforehand, then contact the store
where you purchased the Rice Cooker.
button to select the QUICK menu setting.
How to attach the Inner Lid Set:
Affix the hollow part of Inner Lid Set (opposite
side of the Inner Lid Knob) to the Inner Lid Set
Mounting Axis to attach the Inner Lid Set.
Opposite side of the
Inner Lid Knob.
Inner Lid Set
Mounting Axis
Parts Names Parts Number
Inner Lid Set (1.0L model)
Inner Lid Set (1.8L model)
Inner Cooking Pan (1.0L model)
Inner Cooking Pan (1.8L model)
Spatula
Spatula Holder
Measuring Cup
Steaming Basket (1.0L model)
Steaming Basket (1.8L model)

TROUBLESHOOTING GUIDE

Problems
If the Rice Cooker is positioned on an uneven or tilted surface, the texture of the
cooked rice may be too hard or too soft as the amount of water becomes
inconsistent.
The texture of rice varies depending on the brand of the rice, where it was
Rice cooks too harvested, and how long it was stored (new crop or old crop).
The texture of rice varies depending on the room and water temperatures.
hard or too soft:
Using the Timer may result in softer rice.
Using the QUICK menu setting may result in harder rice.
Make sure the Inner Cooking Pan has not deformed.
Did you loosen the rice after cooking was completed?
Loosen the rice immediately after cooking is completed.
Foreign matter such as rice may be stuck to the outside of the Inner Cooking Pan,
on the Heating Plate or the Center Sensor.
Rice is scorched:
Rice may not have been cleaned sufficiently, allowing too much bran to be left on
the rice grain.
Make sure the Inner Cooking Pan has not deformed.
Has another menu setting other than PORRIDGE been selected when cooking
porridge?
Make sure the Steam Vent Cap is attached.
Boils over while
COOKING
Rice may not have been cleaned sufficiently, allowing too much bran to be left on
cooking:
RICE the rice grain.
Make sure the Inner Cooking Pan has not deformed.
Is the Menu selection or Water Level correct?
Unable to start
Make sure the Power Plug is plugged in securely.
cooking or the
Does the Display show "E01" or "E02"?
buttons do not
Is the REGULAR KEEP WARM or EXTENDED KEEP WARM light on?
respond:
Press the CANCEL button and press the START / REHEAT button.
The microprocessor (MICOM) makes a sound while adjusting the heat power of
the Rice Cooker. This does not indicate a problem.
A noise is heard
There is a spark-like noise when there is water left on the outside of the Inner Cooking
during Cooking /
Pan.
Keep Warm:
Always take precautions to wipe the outer surface of the Inner Cooking
Pan and the inside of the Main Body clean, especially of moisture and
foreign matters, before placing the Inner Cooking Pan into the Main Body.
Steam comes out from the
Please check if the Outer Lid has deformed or the Outer Lid Gasket is damaged.
gap between the Outer Lid
Is the Outer Lid Gasket dirty?
and the Main Body:
The Reheat function
Make sure the Keep Warm mode is not cancelled.
does not work:
The cooking time may have been too short.
Be sure to follow the cooking times suggested in the RECIPES. If it still
requires more baking, use the Time Setting
the time. See pg.16 "HOW TO BAKE CAKE" or "RECIPES" on pg.17.
Be sure to beat the egg whites well until foamy. Otherwise, it may cause
insufficient baking or rising.
Be sure not to over-beat the egg whites. Beating the egg whites until they
separate may cause insufficient baking or rising.
Inaccurately measured ingredients may cause insufficient baking or rising.
Over-mixing the batter when adding all purpose flour may cause insufficient
Cake is not cooked
baking or rising.
through or does not
Adding too much additional ingredients such as raisins may cause
rise:
CAKE
insufficient baking.
Make sure not to add too much ingredients. Follow the amount listed in the
RECIPES. Too much batter may cause insufficient baking.
Be sure to bake the cake immediately after preparing the batter. Allowing the
batter to sit for an extended period of time may deflate the batter and cause it to
bake flat.
If you hit the bottom of Inner Cooking Pan too many times, it releases too much
air and causes the batter to deflate. Hit the Inner Cooking Pan a few times only.
Make sure the Inner Cooking Pan has not deformed. If the Inner Cooking Pan is
deformed, the cake may turn out darker or bake insufficiently.
Did you add baking powder or baking soda?
Cake rises too much:
Do not add baking powder or baking soda as it may cause the cake to rise
too high and cause malfunction.
Please check the following points
before calling for service.
Cause (Points to check)
pg.8
pg.23
If it is dirty, clean the Outer Lid Gasket.
pg.11
or buttons to adjust