Procedure 2.4 - Documenting Software Problems - Precor C944 Service Manual

Procedure 2.4
When a problem is found with either the software or upper or lower PCA's, record the information
listed below. If you isolated the problem to either the PROM, upper PCA, or lower PCA, include
the information you recorded with the malfunctioning PROM or PCA when you ship it to Precor.
When a problem occurs, record the following information:
• Model and serial number
• Software version number
Note
Determine the version number of the PROM as described in Procedure 2.1 (or by looking at the
label on the PROM).
• User and program number running when the problem occurred
• A description of:
a What happened or failed to happen.
b The action taken by the user just before the problem occurred.
c Problem-related information (such as how far into the program the problem occurred,
the work level being used when the problem occurred, etc.).
• The frequency of occurrence.
- Documenting Software Problems
C944 Treadmill
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