Troubleshooting - Whirlpool Chest freezer Use & Care Manual

TROUBLESHOOTING

Try the solutions suggested here first to avoid the cost of
an unnecessary service call...
Your freezer will not operate
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Has a household fuse or circuit breaker tripped? Replace
the fuse or reset the circuit.
Is the temperature control set to a numbered setting?
Refer to the "Control Use" section.
The lights do not work
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Is a light bulb loose in the socket? Turn the freezer control
to OFF. Disconnect the freezer from the electrical supply.
Gently remove the bulb and reinsert. Then reconnect the
freezer to the electrical supply and reset the freezer control.
Has a light bulb burned out? Replace with an appliance
bulb of the same wattage, size, and shape. See the "Light
Bulbs" section.
The motor seems to run too much
Is there excessive frost or a package preventing the door
or lid from closing? Defrost and clean the freezer, or move
the package so the door closes properly.
Is the room temperature hotter than normal? Expect the
motor to run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, expect it to run even
more of the time.
Has a large amount of food just been added to the
freezer? Adding a large amount of food warms the freezer. It
is normal for the motor to run longer in order to cool the
freezer back down. Add no more unfrozen food at one time
than will freeze in 24 hours — approximately 2-3 lbs
(0.9-1.4 kg) per cubic foot of freezer space.
Is the door or lid opened often? Expect the motor to run
longer when this occurs. In order to conserve energy, try to
get everything you need out of the freezer at once, keep food
organized so it is easy to find, and close the door or lid as
soon as the food is removed.
Is the control set correctly for the surrounding
conditions? Refer to the "Control Use" section.
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Is the door or lid not closed completely? Push the door or
lid firmly shut. If it will not shut all the way, see "The doors will
not close completely" later in this section.
Is the door or lid gasket sealed all the way around?
Contact a qualified person or a technician.
Is there enough air circulation space around the freezer?
See the "Location Requirements" section.
NOTE: If the problem is not due to any of the above,
remember that your new freezer will run longer than your old
one due to its high efficiency motor.
Temperature is too warm
Is the door or lid opened often? Be aware that the freezer
will warm when this occurs. In order to keep the freezer cool,
try to get everything you need out of the freezer at once, keep
food organized so it is easy to find, and close the door or lid
as soon as the food is removed.
Has a large amount of food just been added to the
freezer? Adding a large amount of food warms the freezer. It
can take several hours for the freezer to return to the normal
temperature.
Is the control set correctly for the surrounding
conditions? Refer to the "Control Use" section.
The door or lid will not close completely
Are food packages blocking the door or lid? Rearrange
containers so that they fit more tightly and take up less
space.
Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the "Freezer Care" section.
Does the freezer wobble or seem unstable? Level the
freezer. Refer to the "Location Requirements" section.
The door or lid is difficult to open
Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the "Freezer Care" section.
The freezer clicks but does not run
Has the local power failed? Unplug the freezer for 30
minutes to allow the refrigeration system to equalize. During
this time, keep the door or lid closed whenever possible.