Troubleshooting and tips
Refer to the safety information in the "Safety" manual, when connecting or disconnecting
!
cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
►
Switch the notebook off.
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Contact your sales outlet or our customer service centre.
You can find the telephone numbers in the help desk list supplied. Please have the following
information ready when you call:
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The model name and serial number of the notebook. The serial number is located on a
sticker on the underside of the notebook.
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Notes of any messages that appear on the screen and information on acoustic signals.
–
Any changes you have made to the hardware or software since receiving the notebook.
–
Any changes you have made to the BIOS Setup settings since receiving the notebook.
–
Your system configuration and all peripheral devices connected to your system.
–
Your sales contract.
A26391-K223-Z121-1-7619, edition 1
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