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Care and Maintenance
5
CLEANING
The exterior of the amplifier and cable should be cleaned using a soft cloth only moistened
with water or isopropyl alcohol. The use of abrasive agents, strong detergents or other sol-
vents may damage the exterior of the amplifier.
The amplifier case is not sealed and should never be immersed in
any fluid.
SERVICE STRATEGY
Defective amplifiers must be returned to a LeCroy service facility for diagnosis and repair or
replacement. A defective product under warranty will be repaired or replaced.
RETURNING AN AMPLIFIER FOR CALIBRATION OR SERVICE
Procedure for returning a product for calibration or service:
Contact your local LeCroy sales representative to find out where to return the product. All
returned products should be identified by model number and serial number. Provide your
name and contact number and if possible describe the defect or failure. In case of products
returned to the factory, a Return Authorization Number (RAN) should be used. The RAN can
be established by contacting your nearest LeCroy sales office, representative, or the North
America Customer Care Center.
Return shipment should be prepaid. LeCroy cannot accept COD or Collect Return ship-
ments. We recommend air-freighting.
It is important that the RAN be clearly shown on the outside of the shipping package
for prompt redirection to the appropriate department.
1.
Contact your local LeCroy sales or service representative to obtain a Return Authoriza-
tion Number.
2.
Remove all accessories from the amplifier. Do not include the manual. If you need to
return a DA18000AC system, do include all Interconnect Leads.
3.
Pack the probe in its case, surrounded by the original packing material (or equivalent)
and box.
4.
Label the case with a tag containing:
• RAN
• Name and address of the owner
• Product model and serial number
• Description of failure
5.
Package the probe case in a cardboard shipping box with adequate padding to avoid
damage in transit.
DA18000AC-OM-E Rev A
Care and Maintenance
CAUTION
Note
5-1
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