Troubleshooting - Swann DVR4-1200 User Manual

Troubleshooting

Problem: My monitor is not showing any display/picture.
Solution: Make sure you have connected the VIDEO OUTPUT on the DVR to a
VIDEO INPUT on the back of your TV/monitor. Try different channels on your TV or
monitor - many TV's call their component video input confusing things, like AV, TV/
AV, AUX, COMPOSITE, CHANNEL 0 and so on.
Problem: My DVR does not switch on.
Solution: Make sure you have plugged in the power supply (12V) to the DVR and
into the wall socket. Carefully check the integrity of the connections. Check the
master switch on the back of the unit. Try another power socket.
Problem: My display is showing "NO HARD DISK" when I press record.
Solution: If you have recently changed the hard drive in your DVR unit make sure
it is plugged in properly; otherwise the hard drive may be faulty. Try connecting
another (working) hard drive to the DVR; if this still doesn't work then the DVR
maybe faulty. We suggest calling Swann Technical Support - the contact information
is on the rear cover of this booklet.
Problem: I am not getting a picture on any of my displays.
Solution: Make sure the cameras are connected properly to the DVR and the
power supply (12V). Check that the cables are not faulty by connecting the cameras
directly to the DVR or to a TV (if you have the proper adapters).
Problem: One of the displays is not showing on my screen.
Solution: Make sure all cameras are set to ON in CAMERA SETUP. Check the
integrity of your cables and connections. Check the power supply to the camera.
Try attaching another channel to the questionable input.
Problem: I cannot login to my DVR remotely using the NetViewer software or the
Internet Explorer browser.
Solution: Make sure you have configured the IP, ActiveX and USER SETUP correctly.
Remember the USER PASSWORD may be different to the ADMIN PASSWORD. The
ADMIN PASSWORD is used to login to the DVR remotely.
Problem: I cannot perform a backup.
Solution: Make sure the DVR is connected to a USB flash drive, and that the USB
flash drive is formatted to have a FAT32 file system.
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