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Customer Service
Troubleshooting
Errors can have simple causes, but sometimes they are caused by faulty equipment. We
would like to give you some ideas to solve common problems. Should these instructions
not lead to success, please feel free to call us.
Localise the Cause
Visibly check all cables and connections. Should all lights be off, check whether all equip-
ment is supplied with power.
Check power points, power cable and all power switches.
Switch off the PC and check all cable connections. Check the connections to pe-
ripherals. Do not exchange cables, even though they may look similar. The polarity
in those cables may be different. When it is confirmed that the computer has power
and all connections are correct, turn the computer on again.
Frequent use of the programs Disk Defragmenter and Disk Cleanup will help you to
avoid problems with your operating
system.
The tool "System Information", available in the program folder "System Tools" is also
very useful.
UK/ N. IRELAND HELPLINE 0871 3761020
(costs 7p/min from a BT landline, mobiles costs may be higher)
REP. IRELAND HELPLINE 1-800-992508
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Table of Contents
Troubleshooting
