Troubleshooting; Part 5 Troubleshooting; Scenarios; Frequently Asked Questions - Dovado USB Mobile Broadband Router Reference Manual

20 Reference Manual 6.1.1
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5

Troubleshooting

Dovado routers are designed with simplicity in mind. If you are experiencing difficulties with certain
features or unable to get online via the router, then kindly check the hints on the Troubleshooting
page within the router menu. If those hints do not help, then proceed to http://www.dovado.com/faq
for further details. If you still cannot find the answer, then take contact with us via http://
www.dovado.com/contactsupport
5.1

Scenarios

The following scenarios should assist you in enabling your router for Internet access, depending on
which type of USB modem you have inserted into the router.
If your scenario is not available in this guide, then please visit http://www.dovado.com/support for
latest update. Once the information has been inserted, the unit will automatically try to establish a
connection to the operator's network. A solid green light on the Internet LED indicates a successful
connection.
Note: Mobile operators typically have an Access Point Name (APN) as the key relevant point of
entry towards the mobile broadband network. Make sure to have the name of your APN in advance
of configuring your USB modem. If you are using any other technology besides 2G/3G or 4G, you
might not require an APN.
5.1.1 Scenario 1: USB modem using a SIM card
Go to Modem->Modem Settings page.
Enter your operator Access Point Name and a PIN code if using one.
Push Save Modem Settings.
Restart the router.
5.1.2 Scenario 2: USB modem using a SIM card along with a username and
password
Go to Modem->Modem Settings page.
Enter your operator Access Point Name and a PIN code if using one.
Push Save Modem Settings.
Go to Modem->PPP and make sure that PPP is enabled.
Enter your Username and Password
Save PPP Settings.
Restart the router
5.1.3 Scenario 3: Fixed connection through the WAN port
In the Internet->Internet Connection page, choose Ethernet cable in WAN port as the primary
Internet connection .
Push Save Settings.
Restart the router
5.2

Frequently Asked Questions

Read further to see if any of the following scenarios will assist you in getting online with the
Internet.
For updated Frequently Asked Questions (FAQ), please visit http://www.dovado.com/faq
5.2.1 My router is not connecting to the Internet!
Do all of the following:
First check if the Internet LED on the router is OFF. If so, continue with the following steps
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