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Phenomena that may be easy to be mistaken for machine defects (continued)
Phenomenon
The interactive
pen stops
working.
The interactive
pen or system
does not work
properly or
intermittently
works.
The mouse
cursor or
drawing image
does not match
with the actual
pen tip point.
The LiveViewer
Software and
Starboard
Software may
work at the
same time.
Cases not involving a machine defect
The interactive pen may stop working when plugging
in the USB cable or booting up a computer on which
Starboard Software has been installed.
・Connect the projector after the computer starts up, making
sure the system is ready to use.
・If you got the message dialog showing "Projector is not
connected" after "Check Connection" command through the
Starboard Software menu, and the interactive pen still does
not work, turn the projector power off and try again from the
beginning.
This may be due to exhaustion of the battery of the pen.
Replace the battery with new one. Use only the specified
and perfect battery. When putting it in, be careful not to
make a mistake in polarity.
This may be due to poor contact of the battery in the
pen.
Remove the battery and load it again. Use only the specified
and perfect battery. When putting it in, be careful not to
make a mistake in polarity.
There may be obstacles in between the interactive pen
and sensors on the projector.
・Remove all things between the pen and sensors.
・The way of you hold the pen or your position may affect
the system. Hold the pen as perpendicular to the interactive
surface as possible and be careful not to block the path
from the pen to the sensors.
It is recommended to keep the room temperature between
16°C and 35°C when using the interactive function.
Calibrate again to optimize the interactive system.
The LiveViewer may not display the annotations that
are made by Starboard Software.
Use the latest LiveViewer software to support Starboard
software annotation.
Meantime, please use Starboard software on COMPUTER
IN or HDMI inputs.
Troubleshooting
Reference
page
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