Kenmore INDUCTION COOKTOP Use & Care Manual page 15

Before You Call
• Solutions to Common Problems
OCCURRENCE
Cooking Zone heats food
too hot or not hot enough
Food does not heat
evenly
Poor cooking results
Cooktop Zone Control
displays E E E E E and LED Main
Control displays a 2 digits
error code.
Cooking Zone LED
continuously flashes F F F F F
Metal marks on ceramic
cooktop surface
Scratches or abrasions on
ceramic cooktop surface
Brown streaks or specks
on ceramic cooktop
surface
Areas of discoloration
with metallic sheen on
ceramic cooktop surface
POSSIBLE CAUSE/SOLUTION
1. Incorrect power level setting. Adjust the power level setting higher or lower and refer to
recipe for guidance and adjust accordingly.
1. Lightweight or warped pans were used. Be sure to use good quality cookware (Refer to
Figs. 20 & 21). 2. Use only flat bottom, evenly balanced medium or heavyweight cookware.
Heavy and medium weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn more easily (See p. 8 for further information). 3. Adjust Cooking Zone
power level setting until the proper amount of heat is obtained.
1. Many factors affect cooking results. Adjust the recipe's recommended power levels or
cooking times. 2. Cookware is too lightweight or warped. Use heavier quality cookware so
foods being prepared may cook more evenly.
1. Induction Cooktop main control has detected a fault or error condition. Try turning
electrical power supply OFF and back ON to cooktop in order to reset Cooktop main
controls. If fault recurs, record fault number and turn power supply to Cooktop OFF. Call 1-
800-4-MY-HOME ® for assistance (See back cover).
1. Induction Cooktop pan detection sensors do not see the correct cookware. Test with a
magnet to be sure cookware is made with Induction compatible material. 2. Cookware has
been removed from the Cooking Zone without turning the Cooking Zone OFF. Place
cookware back on to the Cooking Zone or if finished cooking turn off the affected Cooking
Zone. 3. Cookware is not centered over the Cooking Zone properly. Refer to Fig. 20 for
correct cookware placement.
1. Sliding or scraping of metal utensils on cooktop surface. DO NOT slide cookware or
cooking utensils across the cooktop surface. Use the recommended ceramic glass
cooktop cleaning creme to remove the marks. See "Cooktop Cleaning & Maintenance" in
the General Care & Cleaning section (Refer to p. 13).
1. Coarse particles such as salt or sand between cooktop and cookware or cooking
utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean
before placing on cooktop. Small scratches do not affect cooking and will become less
visible with time. 2. Cleaning materials not recommended for ceramic-glass cooktop have
been used. See "Cooktop Cleaning & Maintenance" in the General Care & Cleaning
section. 3. Cookware with rough bottoms were used. Use smooth, flat-bottomed cookware
ONLY (See Figs. 20 & 21).
1. Boil overs are cooked onto cooktop surface. Use a razor blade scraper to remove soil.
See "Cooktop Cleaning & Maintenance" in the General Care & Cleaning section (Refer
to p. 13).
1. Mineral deposits from food and/or water. Remove using a ceramic-glass cooktop
cleaning creme. Remember to use cookware with clean, dry bottoms. For more
information See "Cooktop Cleaning and Maintenance" in the General Care & Cleaning
section.
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