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TROUBLESHOOTING
Many solutions given here can make your grilling experience safer and more enjoyable.
Problem
Grill or side burner
will not light
Burner flame is
yellow and gas
odor can be
smelled
Low heat with the
knob in "HI"
position
Low heat,
natural gas
Possible Cause
1. The ignition system is not
properly installed.
2. Other possible causes are
described in the Use and
Care Guide.
1. The air shutter opening is
not properly set.
2. Spiders or insects block the
air shutter.
3. Gas leaks.
1. Natural gas pressure is low.
2. Installed with the wrong
nozzles.
3. Burner ports are blocked.
Gas pressure is significantly
affected by gas line and
length of gas line from house
gas line.
Corrective Action
1. Reinstall the ignition system and
make sure the sparks are
produced close to the burner
ports or close to the infrared
burner ceramic surface.
2. Please refer to the Use and Care
Guide for more details.
1. Loosen the air shutter and adjust
the opening to have blue flames.
1/16 in. to 1/8 in. opening for NG.
2. Clean blockages.
3. Check for the source of gas
leaks.
1. This model is set for 7 in. natural
gas pressure usage. Please
check your natural gas supply
system to have correct gas
pressure. Regulator is not
needed after NG conversion.
2. Check the valves to make sure
you installed the correct NG
orifices.
(See the orifice sizes on page 3.)
3. Clear burner ports of any
obstructions.
Check your gas line and make
corrections by following the chart
below.
From House to Grill
Distance
Up to 25 ft.
26 ft.-50 ft.
51 ft.-100 ft.
31
Tubing Size
3/8 in. diameter
1/2 in. diameter
2/3 of run 3/4 in.
1/3 of run 1/2 in.
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