If You Cannot Solve The Problem - Muratec MFX-3530 User Manual

Troubles
The document jams
frequently.
For other problems, review the following PDF manuals:
Troubles
Image quality is poor.
A message is displayed on the
display.
Cannot connect to the network.
A communication error has
occurred.
Cannot send or receive fax.
Cannot install the printer drivers.
Cannot print.
Cannot use Offi ceBridge.

If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information
provided in these manuals, contact your authorized Muratec dealer or call the Muratec
Customer Support Center at (800) 347-3296 (from U. S. only).
When you contact your local technical representative, make sure you have the following
information ready;
• Product name: MFX-3530
• Serial number (located on the label affi xed to the left side of the machine)
• Details on the problem
• Steps you have taken to try to resolve the problem and the results of those efforts
Check items
Are the rollers dirty?
Chapter 4, "Error messages" and "Troubleshooting" in the
Administrator's Guide
Chapter 8, "Error messages" and "Troubleshooting" in the
Scanner and Fax Guide
Chapter 6, "Troubleshooting" in the Printer Guide
Chapter 6, "Troubleshooting" in the Offi ceBridge Guide
Solutions
Clean the rollers. For details, see chapter 3,
"Cleaning the scanning area" in "Cleaning" in
the Administrator's Guide.
References
49