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Owner's Manual
USB 3.0 Dual Head
Docking Station
Model: U342-DHG-402
PROTECT YOUR INVESTMENT!
Register your product for quicker service
and ultimate peace of mind.
You could also win an ISOBAR6ULTRA
surge protector—a $50 value!
www.tripplite.com/warranty
1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
Copyright © 2014 Tripp Lite. All rights reserved.
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Summary of Contents for Tripp Lite U342-DHG-402
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Page 1: Docking Station
Register your product for quicker service and ultimate peace of mind. You could also win an ISOBAR6ULTRA surge protector—a $50 value! www.tripplite.com/warranty 1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support Copyright © 2014 Tripp Lite. All rights reserved. 14-02-073-93330A.indd 1 2/27/2014 10:23:23 AM... -
Page 2: Product Features
Product Features • USB 3.0 is 10 times faster than USB 2.0 and supports data transfer rates of up to 5 Gbps • Backward compatible with USB 2.0 and 1.1 • DVI-I and HDMI ports for connection of external monitors • A VGA monitor can be connected to the DVI-I port using a DVI-to-VGA adapter, such as a Tripp Lite P556-Series cable • A DVI monitor can be connected to the HDMI port using an HDMI-to-DVI adapter, such as a Tripp Lite P566-Series cable • Supports video resolutions of up to 2048 x 1152 • Automatically resumes operation from hibernation and suspend modes • Gigabit Ethernet port supports true 10/100/1000 Mbps network speeds • IEEE 802.3az (Energy Efficient Ethernet) compliant • Supports full duplex and half duplex operations • Supports IPv4 and IPv6 pack Checksum Offload Engine (COE) to reduce CPU loading • Supports Wake-on LAN, VLAN tagging and Auto-MDIX • Two USB 3.0 and four USB 2.0 hub ports for connection of additional USB peripherals • One USB 3.0 port supports USB Battery Charging (BC) specification 1.2, allowing it to provide 1.5 amps of power for faster charging of mobile devices • 3.5 mm Mini Stereo jacks for connection of speaker and microphone • Compatible with Windows XP , Vista, 7, 8 and 8.1 ®... -
Page 3: System Requirements
® 8 (32- and 64-bit) or 8.1 (32- and 64-bit) • Available USB port (USB 3.0 required for USB 3.0 speeds) • VGA*, DVI or HDMI monitor • 1.6 GHz Single Core processor (DVD playback on the add-on monitor requires a 2.0 GHz Dual Core processor) • 1 GB RAM • 30 MB of available disk space * Requires a DVI-to-VGA adapter, such as a Tripp Lite P556-Series cable Package Contents • U342-DHG-402 • External Power Supply (Input: 100-240V, 50/60 Hz, 0.8A Output: 5V, 4A) – 6 ft. • USB 3.0 A/B Cable – 3 ft. • Driver CD • Owner’s Manual Optional Accessories • P312-Series 3.5 mm Mini Stereo Audio Cables... -
Page 4: Product Overview
Product Overview 14-02-073-93330A.indd 4 2/27/2014 10:23:24 AM... - Page 5 Product Overview Power LED – Illuminates when unit is connected to the external power supply and powered on. USB LED – Illuminates when a USB device is connected. USB 3.0 Ports – Connect up to two USB 3.0 SuperSpeed devices. The bottom USB 3.0 port supports USB Battery Charging (BC) specification 1.2, allowing it to provide 1.5 amps of power for faster charging of mobile devices. Speaker and Mic Jacks – 3.5 mm Mini Stereo audio ports. USB 2.0 Ports – Connect up to four USB 2.0 High-Speed devices. RJ45 Port – Connect to a 10/100/1000 Mbps network. DVI-I Port – Connect a DVI monitor. A VGA monitor can be connected to this port by using an adapter, such as a Tripp Lite P556-Series cable. HDMI Port – Connect an HDMI monitor. A DVI monitor can be connected to this port by using an adapter, such as a Tripp Lite P566-Series cable. USB 3.0 Type B Port – Connect the unit to a computer using the included USB 3.0 A/B cable. Power Jack – Connect the included power supply here and plug it into a Tripp Lite Surge Protector, Power Distribution Unit (PDU) or Uninterruptible Power Supply (UPS). 14-02-073-93330A.indd 5 2/27/2014 10:23:24 AM...
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Page 6: Installation
Installation Note: Do not connect the U342-DHG-402 to your computer until you have installed the product driver. Insert the CD that came with the product into your computer’s CD drive. If your computer does not have a CD drive, you can download the product drivers at www.tripplite.com/support. Locate the driver applicable to your computer’s operating system and run it. Follow the installation prompts that appear. When finished, connect the U342-DHG-402 to an available USB port on your computer using the included USB 3.0 A/B cable. Upon connecting the unit to your computer, the device driver will finish installing. You may be required to restart your computer to complete the installation. Once installation is complete, you can connect your monitor, 10/100/1000 Mbps network, USB devices and audio devices. 14-02-073-93330A.indd 6 2/27/2014 10:23:24 AM... -
Page 7: Display Configuration
Display Configuration Below are some additional settings that are available via the display adapter right-click menu. Note: The settings available in this right-click menu may vary depending on your operating system. DisplayLink Opens the About DisplayLink Manager box, which displays the current Manager version number. Check for Connects to the Internet, checks for newer versions of the DisplayLink Updates software and downloads them if available. USB 3.0 Provides a menu with a list of settings for each monitor connected to Dual Video the docking station. Dock • Screen Resolution – Click this option to bring up a list of available screen resolutions for the add-on monitor. Select the desired resolution from the list. • Screen Rotation – This setting allows you to rotate the screen according to your desired orientation. • Extend – Extend the desktop to the corresponding monitor. • Extend To – This setting allows you to select the direction to which to extend the add-on monitor: Right, Left, Up, Down. - Page 8 Display Configuration In addition to the display adapter right-click menu, Windows Vista and 7 users can press the Windows key and P key at the same time to pull up the menu below, which quickly allows you to switch the display settings. Note: Only Mirror mode is supported under Windows Vista Display Driver Model (WDDM) mode. In addition, the Aero Experience (Flip 3D effect) will be disabled under Windows Vista Display Driver Model (WDDM) mode as long as the display adapter is connected.
- Page 9 Display Configuration Click the Apply button to activate the changes. The computer video will now be extended from the primary display to the add-on display. Note: When playing a DVD, it is recommended that you play the DVD on a monitor connected to the computer via standard cabling and not an add-on monitor connected via the docking station. If you need to play a DVD on an add-on monitor, you must have a 2.0 GHz Dual Core CPU with 1GB of RAM, and the screen resolution must be set to 800 x 600 with 32-bit color.
- Page 10 Display Configuration Making the Add-On Display the Primary Display To make the add-on display the primary display for the computer, follow the steps below: Open your computer’s Display Settings page. Select the monitor icon that represents the add-on display you wish to change, or choose the add-on display from the drop-down menu. The primary display is always icon 1. Check the box next to This is my main monitor and click the Apply button to make the add-on display the primary display for the computer. Note: • Some computers require you to unselect the original primary display before setting a new primary display. • Once it is set as the primary display, the add-on display will continue to be the primary display as long as it is connected to the computer. Once it is disconnected, the primary display will default back to the monitor connected to the computer via standard cable.
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Page 11: Troubleshooting
Troubleshooting Q: Why is the display on the add-on monitor blank? A: If the monitor power LED is Green, wait a moment for the monitor to display the video, as it may take some time for the video to be displayed on the add-on monitor. If after a few minutes the video does not display, restart your computer. Also, make sure the computer is not in standby or hibernation mode, which will cause the add-on monitor to be blank. If the monitor power LED is Red, check if the connection is properly made. If the connection is fine and the problem still exists, uninstall the driver, unplug the adapter and reinstall the driver. Q: Why is the add-on monitor flickering? A: This is usually caused by a low refresh rate. When in Mirror mode, increase the refresh rate of the main monitor. This will in turn increase the refresh rate of the add-on monitor, which should stop the flickering. When in Extended mode, increase the refresh rate of the add-on monitor. Q: When I play an MPEG file by Windows Media Player on the extended monitor, why does the display become abnormal when I switch it to full screen mode? A: If you are operating Windows XP SP1, upgrading to SP2 will solve this... - Page 12 Troubleshooting • Drag the media player to the add-on screen and close the player. Restart the player and it should open on the add-on monitor. Now try playing the media file again. • Try reducing the hardware acceleration level of the primary display (NOT the add-on monitor) to levels 1, 2 or 3 and restarting the media player. The hardware acceleration can be found by right-clicking on your desktop and clicking “Properties > Settings > Advanced > Troubleshoot.” • The video playback may be unusual when the add-on monitor is mirroring the primary display and there is another extended screen connected to the computer. The extended screen must be disabled before the content will be correctly cloned to the add-on monitor. Q: In Extended mode, why does the add-on monitor have a black border around the desktop? A: This happens when the resolution used by the add-on monitor is larger than the resolution used by the primary monitor. To solve this problem, configure the add-on monitor to use the same resolution as the primary monitor. Q: In Extended mode, why does the cursor disappear? A: If you’re in Extended mode but have not yet connected the add-on monitor, the desktop will still pan to the add-on monitor. It’s possible that your cursor has moved to the extended desktop and is no longer visible...
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Page 13: Specifications
Specifications Feature Specification Source Connector USB A Male (via the included USB cable) Display Connector DVI-I Female, HDMI Female Gigabit Ethernet RJ45 Female Connector USB 3.0 Hub Ports 2 x USB A Female USB 2.0 Hub Ports 4 x USB A Female Audio Ports 2 x 3.5 mm Mini-Stereo Audio 1 GB RAM Power Operating Power: 14.43W Consumption Suspend Mode Power: 1.95W Supported Windows XP (32-bit), Vista (32- and 64-bit), Operating Systems 7 (32- and 64-bit), 8 (32- and 64-bit) and 8.1 (32- and 64-bit) 16-Bit 32-Bit Resolution Refresh Rate Refresh Rate 640 x 480 60, 72, 75, 85 60, 72, 75, 85 800 x 600 56, 60, 72, 75, 85 56, 60, 72, 75, 85 1024 x 768 60, 70, 75, 85 60, 70, 75, 85 1280 x 720 (720p) 60... -
Page 14: Warranty And Warranty Registration
Warranty and Warranty Registration 1-Year Limited Warranty Tripp Lite warrants its products to be free from defects in materials and workmanship for a 1-year period from the date of retail purchase by end user. Tripp Lite’s obligation under this warranty is limited to repairing or replacing (at its sole option) any such defective products.To obtain service under this warranty you must obtain a Returned Material Authorization (RMA) number from Tripp Lite or an authorized Tripp Lite service center. Products must be returned to Tripp Lite or an authorized Tripp Lite service center with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence or misapplication or has been altered or modified in any way, including opening of the unit’s casing for any reason. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of retail purchase. EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser. EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Tripp Lite is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. Warranty Registration Visit www.tripplite.com/warranty to register the warranty of your new Tripp Lite product. You’ll be automatically entered into a drawing for a chance to win a FREE Tripp Lite product!* * No purchase necessary. Void where prohibited. Some restrictions apply. See website for details. Warning! Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of the life support equipment or to significantly affect its safety or effectiveness is not recommended. Do not use this equipment in the presence of a flammable anesthetic mixture with air, oxygen or nitrous oxide. 14-02-073-93330A.indd 14 2/27/2014 10:23:24 AM... - Page 15 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications to this equipment not expressly approved by Tripp Lite could void the user’s authority to operate this equipment. WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union) Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy new electrical and electronic equipment from Tripp Lite they are entitled to: • Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country) • Send the new equipment back for recycling when this ultimately becomes waste Tripp Lite follows a policy of continuous improvement. Product specifications are subject to change without notice. 14-02-073-93330A.indd 15 2/27/2014 10:23:24 AM...
- Page 16 1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support 14-02-073 • 93-330A_revA 14-02-073-93330A.indd 16 2/27/2014 10:23:25 AM...